Service Manager, 12/2016
to Current
Clear Creek RV Center – Silverdale,
WA
Built a loyal clientele and maintained good employee relationships. Maintained a documented system of policies and procedures for the service department. Oversaw the operations of the service department. Ensured that work orders were closed and payments collected in a timely fashion. Ensured department had adequate tools and parts to complete work. Assisted with warranty and manufacturers problems.
Assistant Service Manager/Service Advisor, 12/2015
to 12/2016
Clear Creek RV Center – Silverdale,
WA
Welcome customers to the service department and preform walk around inspection of all vehicles entering the service department. Obtain customer information and schedule appointments. Create work orders for technicians. Assign work to technicians. Obtain parts prices for any work needed. Create accurate estimates based on prices of parts and Spader times for labor rates. Communicate with customers to inform status of work and sell new work needed. Cash out completed work orders. Assist with numerous other departments including body shop and upholstery. Communicated operational issues and changes to supervisor on regular basis.
RV technician, 04/2015
to 12/2015
Clear Creek RV Center – Silverdale,
WA
Responsible for ensuring the vehicle fleet is serviceable at all times. Regularly inspect all vehicles for routine maintenance and safety checks. Remove suspected/defective vehicles from active fleet. Follow up on the repair status of breakdown vehicles. Inspect all equipment and vehicles for user friendliness. Attend to emergency breakdowns. Assign duties and responsibilities to team members in the workshop. Keep workshop well organized and equipped at all times. Coordinate with suppliers for servicing vehicles. Assist procurement team in finalizing quotations for buying and resale of recreation vehicles. Train new employees about repairing and servicing the vehicles. Develop training modules for sub ordinates. Brief customers about safety features of vehicles, and emergency exit system. Test operate new and repaired vehicles before approving their inclusion in the active fleet. Prepare purchase request for spares needed, their cost estimation, and quality standards. Effective inventory management to ensure that all necessary spares, equipment and supplies are in stock at all times
RV technician, 05/2013
to 04/2015
Fife RV – Fife,
WA
Perform pre delivery inspections on all new and used RV's and campers but not limited to ensuring that all 12 Volt and 120 Volt systems worked properly, verifying all LPG systems were fully operational and the integrity of the structure was sound. Fully checked and verified that all RV's and trailers were road worthy including verifying that brakes, lights and tires were up to DOT standards. Installed and equipped units with customer ad on's. i.e.satellite systems, washer/dryers, hutch equipment, electronics and cabinetry. Provided maintenance on RV's and trailers including oil changes, brake pads replacements, chassis lubrication and bearing repacks. Also provided customer education on to the new owners of the RV's/trailers
DirectV Installer, 10/2012
to 05/2013
AIS – Kent,
WA
Completed installations of residential and commercial satellite systems to meet company and industry standards with the installation of RG-6 and CAT 5 wiring. Troubleshooted and serviced technical and/or hardware related problems in residential and commercial systems. Performed pre-wiring and custom installations based on customers needs including, creating custom mounts for dishes and flat screen TV's by measuring and drawing out blue prints for the customer to approve in both commercial and residential settings. Provided field training to new employees entering the industry.
Driver/ Maintenance, 07/2009
to 10/2012
Onsite Health Inc. – Fredericksburg,
VA
Maintained and fixed various issues with RV's drive train and equipment. Fabricated various mounts using channel bars, struts and frames for equipment within the mobile medical and dental units. Assembled various pieces to create working stations including using markings and layout tools i.e. center punch, marking point and carpenters square to make sets of working lines. Learned to work from blue prints and measurements to lay out different structural parts. Transported RV's and trailers nationwide to complete mobile medical and dental exams for the United States Army National Guard. Became extremely proficient in installing and fitting parts within the mobile units to include the use of jacks, wedges, mauls, hammers, drills and presses.
Subcontractor installing satellite systems, 01/2003
to 07/2011
Multiple employers – various locations
I spent over 7 years working as an independent contractor for various companies installing satellite systems. Serviced technical and/or hardware related issues in both residential and commercial systems. Performed pre-wiring and custom installations based on customers needs including creating custom mounts for dishes and flat screen TV's by measuring and drawing out blue prints for the customer to approve in both residential and commercial settings. Provided field training to the new contractors entering the industry to successfully complete installations to meet company/industry standards.
