SEARCH

SERVICE MANAGER 1 Resume Example

Resume Score: 70%

Love this resume?Build Your Own Now
SERVICE MANAGER 1
Professional Summary

A Service Manager with an outstanding background in customer service, sales and banking. Addresses all questions and concerns with customer satisfaction in mind. Skilled in training staff and establishing rapport with clients. Self-motivated with exceptional communication and computer capabilities.


Skills
  • Compliance, banking laws and regulations
  • High level of accuracy
  • Practices due diligence
  • Customer-focused
  • Scheduling
  • Strategic sales knowledge
  • Proficient in cash management
  • Management of 8 tellers
  • Handled Negative Customer Feedback
  • Time Management Skills
  • Service Standard Goals
  • Team Leader
Work History
SERVICE MANAGER 1 , 05/2017 to Current
Wells Fargo – 506 N 19TH ST, ALLENTOWN, PA 18104
  • Managed work flow to exceed quality service goals.
  • Maintained up-to-date knowledge of product and service changes.
  • Lead team of eight staff.
  • Assessed employee performance and developed improvement plans.
  • Resolved escalated customer issues in a timely manner.
  • Gathered and reviewed customer feedback to improve operations.
  • Engaged employees in business processes with positive motivational techniques.
  • Motivated staff to exceed quotas on a regular basis.
  • Complied with regulatory requirements including Bank Secrecy Act, Anti Money Laundering, OFAC, USA Patriot Act, Privacy Act and Community Reinvestment Act.
LEAD TELLER LEVEL 1 & 2, 11/2011 to 05/2017
WELLS FARGO – 1602 UNION BLVD ALLENTOWN PA
  • Sole custodian of ATM.
  • Coaching of peer's weekly using a demonstrated behavior evaluation form.
  • Assist in scheduling and delegation of Control online tasks.
  • Trained staff on operating procedures and policies.
  • Identified individual development needs with appropriate training.
  • Developed highly empathetic client relationships and earned a reputation for exceeding service standard goals.
  • Coordinates daily cash reconciliation at a high-volume location. 
  • Takes part in and leads morning huddles with team.
  • Actively covers for service manager.
  • Teller Mentor to new hires.
  • Weekly checklist to ensure policy and procedures are being followed.


TELLER, 02/2011 to 11/2011
WELLS FARGO – 3926 LINDEN ST BETHLEHEM PA
  • Running and balancing of cash drawer daily.
  • Processing payments.
  • Adhering to policy and procedures







Education
High School Diploma: 2009
Liberty High School - 1115 Linden St Bethlehem PA
General Studies
Associates: Criminal Justice, Current
Northampton Community College - 3835 Green Pond Rd Bethlehem Pa

  • Coursework in Criminology and Criminal Justice
Accomplishments
  • Promoted to Lead Teller at a higher volume store based on superior performance.
  • Earned three "Searching for the Stars" quarterly champion awards for outstanding customer service.
  •  Became a teller mentor, successfully training five new tellers over three years.
  • Attended and graduated from a leadership program called "Rising Stars" ran by Area President Laura Haffner
  • Part of the "Teller On-boarding Committee" in Eastern Lehigh
  • Named a 2016 Star Performer in Greater Pennslyvania
Certifications
License Notary in the State of Pennsylvania -Commission expiring July 2017
Build Your Own Now

DISCLAIMER

Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

Resume Overview

Companies Worked For:

  • Wells Fargo
  • WELLS FARGO

School Attended

  • Liberty High School
  • Northampton Community College

Job Titles Held:

  • SERVICE MANAGER 1
  • LEAD TELLER LEVEL 1 & 2
  • TELLER

Degrees

  • High School Diploma : 2009
    Associates : Criminal Justice , Current

Similar Resumes

View All
Service-Manager-1-resume-sample

Service Manager 1

Wells Fargo

Gates, North Carolina