SERVICE MANAGER 1 Resume Example
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SERVICE MANAGER 1
Professional Summary
A Service Manager with an outstanding background in customer service, sales and banking. Addresses all questions and concerns with customer satisfaction in mind. Skilled in training staff and establishing rapport with clients. Self-motivated with exceptional communication and computer capabilities.
Skills
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Work History
SERVICE MANAGER 1 , 05/2017 to Current
Cortland Partners – Brandon , FL
Cortland Partners – Brandon , FL
- Managed work flow to exceed quality service goals.
- Maintained up-to-date knowledge of product and service changes.
- Lead team of eight staff.
- Assessed employee performance and developed improvement plans.
- Resolved escalated customer issues in a timely manner.
- Gathered and reviewed customer feedback to improve operations.
- Engaged employees in business processes with positive motivational techniques.
- Motivated staff to exceed quotas on a regular basis.
- Complied with regulatory requirements including Bank Secrecy Act, Anti Money Laundering, OFAC, USA Patriot Act, Privacy Act and Community Reinvestment Act.
LEAD TELLER LEVEL 1 & 2, 11/2011 to 05/2017
First Us Bancshares, Inc. – Ewing
First Us Bancshares, Inc. – Ewing
- Sole custodian of ATM.
- Coaching of peer's weekly using a demonstrated behavior evaluation form.
- Assist in scheduling and delegation of Control online tasks.
- Trained staff on operating procedures and policies.
- Identified individual development needs with appropriate training.
- Developed highly empathetic client relationships and earned a reputation for exceeding service standard goals.
- Coordinates daily cash reconciliation at a high-volume location.
- Takes part in and leads morning huddles with team.
- Actively covers for service manager.
- Teller Mentor to new hires.
- Weekly checklist to ensure policy and procedures are being followed.
TELLER, 02/2011 to 11/2011
WELLS FARGO – City
WELLS FARGO – City
- Running and balancing of cash drawer daily.
- Processing payments.
- Adhering to policy and procedures
Education
High School Diploma: 2009
Liberty High School - City
General Studies
Liberty High School - City
General Studies
Associates: Criminal Justice, Current
Northampton Community College - City
Northampton Community College - City
- Coursework in Criminology and Criminal Justice
Accomplishments
- Promoted to Lead Teller at a higher volume store based on superior performance.
- Earned three "Searching for the Stars" quarterly champion awards for outstanding customer service.
- Became a teller mentor, successfully training five new tellers over three years.
- Attended and graduated from a leadership program called "Rising Stars" ran by Area President Laura Haffner
- Part of the "Teller On-boarding Committee" in Eastern Lehigh
- Named a 2016 Star Performer in Greater Pennslyvania
Certifications
License Notary in the State of Pennsylvania -Commission expiring July 2017
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Resume Overview
School Attended
- Liberty High School
- Northampton Community College
Job Titles Held:
- SERVICE MANAGER 1
- LEAD TELLER LEVEL 1 & 2
- TELLER
Degrees
- High School Diploma : 2009
Associates : Criminal Justice , Current
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