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Service Industry Resume Example

Resume Score: 80%

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SERVICE INDUSTRY
Professional Summary

Reliable Sound Engineer and upcoming Electrical Engineer with great customer service skiils eager to utilize studio engineering and customer service expertise to bring value to a great business to enhance unyeilding work ethic and dedication to quality and client satisfaction. Skilled in patching, recording, mixing, mastering, and signal flow industry with a strong quality services aptitude.

Skills
  • Installation knowledge
  • Hand tool knowledge
  • Equipment knowledge
  • Component repair
  • Power Tool Proficiency
  • Electrical Installation and Repair
  • Troubleshooting and Diagnostics
  • Testing and evaluation
  • Customer Relationship Management
  • Complaint resolution
  • Technical Support
  • Good listening skills
  • Creative problem solving
  • Money handling abilities
  • Professional telephone demeanor
Work History
  • Service Industry
  • Several Restaurants Within Nashville Area
  • Nashville, TN
  • January 2010 to Current

Since 2010 and in between school, I have worked in some of the most prestigious resturants in Nashville. This was to help develop my customer service skills in any line of business or work for the future. I have oworked for compaines such as: Starbucks, Truefood Kitchen, North Italia, etc.

Below are a list of work while in the resturant business that I have been involed in or performed:

  • Resolved challenging customer complaints to full satisfaction, promoting brand loyalty and maximizing repeat business.
  • Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
  • Prepared for and executed new menu implementations.
  • Reconciled cash and credit card transactions to maintain accurate records.
  • Correctly calculated inventory and ordered appropriate supplies.
  • Skillfully interacted with external vendors to obtain best quality in pricing and product.
  • Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
  • Took reservations by phone and walk-in, keeping scheduling demands and kitchen output in time to avoid overbooking.
  • Took information about guests' party size, led to seating, offered menus
  • Displayed friendly, outgoing and energetic behavior to create warm, fun atmosphere for guests.
  • Answered customer questions about hours, seating and information.
  • Internship
  • Jazzy 88 Nashville Jazz Station
  • Nashville, TN
  • January 2018 to March month

Live Sound Operator for, “Whats the 411? with Sharon Kay Talk Program

  • Controlled microphones, sound levels and outputs to produce high-quality tracks for variety of clients.
  • Used software to mix and edit tracks.
  • Adjusted sound according to variances in temperature and tonal needs.
  • Prepared, packed and transported audio equipment for events and location shoots.
  • Regulated sound qualities and volume levels during recording sessions to produce desired outcomes.
  • Performed sound quality checks and front-of-house mixing to maintain company sound system.
  • Performed high-quality recording, mixing, mastering, sound design and production in professional studio.
  • Internship
  • Faith Hill United Church
  • Nashville, TN
  • January 2017 to December 2018

Live Sound Operator for weekly choir rehearsals, Sunday services, weddings, etc that included work:

  • Adjusted sound according to variances in temperature and tonal needs.
  • Mixed voices, music and taped sound effects for live performances and pre-recorded events.
  • Created tasteful acoustical mixes in venues ranging from 10-100 people
  • Separated instruments, vocals and peripheral sounds and mixed during post-production stage.
  • Regulated sound qualities and volume levels during recording sessions to produce desired outcomes.
  • Completed minor preventative maintenance and mechanical repairs on equipment.
  • Used coordination and planning skills to achieve results according to schedule.
  • Internship
  • OPUS Audio Design
  • Nashville, TN
  • January 2016 to January 2018

Assisted in wire routing for audio in newly built churches which included but not limited to:

  • Assisted in set up wire networks for proper perfomance of equipment
  • Assisted in diagnosing and resolved complex integrated customer issuesinvolving wire maintenace/implementation, add-on and support of voice data and equipment sound
  • Worked closely with network administrators and server engineers to deliver quality service.
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
Education
  • Diploma - Engineering (Pre-Engineering)
  • The Blackbird Academy – Studio Engineering
  • Nashville, TN
  • December 2020

Graduated with over 1,000 hours of experience in audio in regards to consoles (NEVE, API, SSL), patching, recording, mixing, mastering, and signal flow. Was the primary engineer for a 40+ hour recording project at famed Blackbird Studio. Guest speakers and mentors include John McBride, George Massenburg, Steve Albini, Andrew Scheps, etc

  • Electrical Engineering Technology A.A.S - Electrical Engineering
  • Nashville State Community College
  • Nashville, TN
  • Expected in December 2023

The Electrical Engineering Technology Associate of Applied Science program trains students to apply electrical theory and design to industry products, systems and structures. Abilities to install, test and maintain systems with circuit analysis and design, computer technology, and analog and digital electronics.

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Resume Overview

Companies Worked For:

  • Several Restaurants Within Nashville Area
  • Jazzy 88 Nashville Jazz Station
  • Faith Hill United Church
  • OPUS Audio Design

School Attended

  • The Blackbird Academy – Studio Engineering
  • Nashville State Community College

Job Titles Held:

  • Service Industry
  • Internship

Degrees

  • Diploma - Engineering (Pre-Engineering)
    Electrical Engineering Technology A.A.S - Electrical Engineering

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