I am a highly organized and detailed oriented professional with innovative people skills. I exhibit the ability to be well organized, dependable and enthusiastic about new challenges. I am able to learn and apply quickly and effectively. I obtain an extensive customer service background, able to multitask enthusiastic customer service/telesales representative with in-depth knowledge of sales, account management and training. and an excellent communicator.Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success.
Detail-oriented Sharp problem solver
Strong organizational skills
Seasoned in conflict resolution
Energetic work attitude
Top sales performer
Adaptive team player
Cash flow analysis
Call center management experience
Computed Data Reports
Provided required weekly, monthly and quarterly reports listing sales figures and client track records.
Consistently generated additional revenue through skilled sales techniques.
Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.
Nordstroms RackWashington, DCService Exp RepOpened and closed the store, including counting cash, opening and closing cash registers and creating staff assignments. Shared product knowledge with customers while making personal recommendations. Increased sales by 17% over two-year period. Successfully led key projects which resulted in. Achieved high sales percentage with consultative, value-focused customer service approach. Cross-trained and provided back-up for other customer service representatives when needed. Developed highly empathetic client relationships and earned reputation for exceeding sales goals. Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information. Designed electronic file systems and maintained electronic and paper files. Handled all media and public relations inquiries. a supportive clerical accounting role within the business. ● collect ● Handled all cash and credit card transaction with in store. ● Welcomed customers by greeting them, Thrive in a fastpaced environment, problemsolving skills, in person or on the telephone; answered or transfer inquiries attention to detail and ability to prioritize making sure the store is clean, clutter free and easy to shop. ● Tell customers all about upcoming events, our Nordstrom gift cards, Rewards program and mailing listDelivered informational sales presentations to potential investors to build symbiotic client relationships.
Trust Inspections LLCWashington, DCReceptionist/Administrative AssistantDesigned electronic file systems and maintained electronic and paper files. Planned meetings and prepared conference rooms. Maintained the front desk and reception area in a neat and organized fashion. Drafted meeting agendas, supplied advance materials and executed follow-up for meetings and team conferences. Updated confidential employee banking information with accuracy and speed. Processed bank reconciliations and financial reports to verify practice of proper due diligence. ● Welcomed visitors by greeting them, in person or on the telephone; answered or referred inquiries. ● Directed visitors by maintaining employee and department directories; giving instructions. ● Maintained security by following procedures; monitoring logbook; issuing visitor badges. ● Maintained telecommunication system by following manufacturer's instructions for house phone and console operation. ● Maintained safe and clean reception area by complying with procedures, rules, and regulations. ● Maintained continuity among work teams by documenting and communicating actions, irregularities, and continuing needs. ● Contributed to team effort by accomplishing related results as needed.
Safeway StoreWashington, DCCashierMaintained up-to-date knowledge of store policies regarding payments, returns and exchanges. Excelled in exceeding daily credit card application goals. ● Handled all cash and credit card transaction in store. ● Cleaned work area. ● Stocked shelves. ● Assisted with inventory tracking. ● Assisted customers and completed transactions on the cash register. ● Scanned products, handled money, possessed payment, provided accurate change, and bagged item. ● Demonstrated product knowledge and assisted customers with purchase decisions. ● Performed other duties as assigned. ● Provided continuous attention to guest needs; greeted, assisted and thanked guests in a prompt, courteous and friendly manner. ● Assisted guests in unloading purchase onto the conveyor belt at the checkout.
Dunkin DonutsWashington, DCAssistant ManagerCross-trained and provided back-up for other customer service representatives when needed. Achieved high sales percentage with consultative, value-focused customer service approach. ● Trained store staff by reviewing and revising and orientation to products and sales training materials. ● Evaluated competition by visiting competing stores, gathering information such as style, quality, and price of competitive merchandise. ● Purchased inventory. ● Attracted customers by originating display ides, following display suggestions or schedules. Promotes sales by demonstrating merchandise and products to customers. ● Helped customers by providing information, answering questions, obtaining merchandise requested, completing payment transactions and preparing merchandise for delivery. ● Prepared sales and customer relations reports by analyzing and categorizing sales information. ● Identified and investigated customer complaints and service Suggestions. ● Maintained a safe and clean store environment by developing and publishing evacuation routes. ● Maintained inventory by checking merchandise to determine inventory levels, anticipating customer demand. ● Prepared reports by collecting, analyzing, and summarizing information. ● Maintained quality service by establishing and enforcing and organization standards. ● Contributed to team effort by accomplishing related results as needed. S
Southeastern High SchoolMiami, FL, USHigh School Diploma: Skills and ProficienciesMay 2009 Southeastern High School, Diploma Skills and Proficiencies ● Windows 2009, Microsoft Office, Microsoft Word ● Microsoft Excel, QuickBooks, Microsoft Outlook, Cash Room
Inventory, Greeting, Telephone, And Sales, Answering, Customer Relations, Prepared Sales, Publishing, Sales, Sales And, Sales By, Sales Training, Training, Administrative Assistant, Documenting, Receptionist, Receptionist/administrative, Receptionist/administrative Assistant, Security, Telecommunication, Cash, Credit, Credit Card, Cash Register, Cashier, Conveyor, Accounting, Clerical, Clerk, Customer Service, Highly Organized, Retail Sales, Very Organized, Excel, Microsoft Excel, Microsoft Office, Microsoft Outlook, Microsoft Word, Ms Office, Outlook, Quick books, Cash handling Shipping and receiving Careful and active listener