service employee csc shop supervisor resume example with 20+ years of experience

(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
Professional Summary

I have a 20+ year background in customer service. Most of those years have been in a management role. I am also very team based. I believe trust is important in life and in a working environment as well. I have mechanical knowledge and I am talented at handling purchases, parts, sales and logistics, and overseeing bookkeeping and payroll activities. I have leadership skills and I am also very versatile with anything that comes my way and always willing to learn anything new.

  • Safety processes and regulations
  • Customer service
  • Supervision
  • Project Management
  • Organization and Time management
  • Flexible & Adaptable
  • Responsible
  • Teambuilding
  • Critical thinking
  • Relationship-Building
  • Excellent work ethic
Gallup High School Gallup, NM Expected in Diploma : - GPA :
Work History
Clean Team - Service Employee/ CSC/ Shop Supervisor
Temperance, MI, 08/2006 - 09/2020
  • Checked incoming orders and organized new stock as needed.
  • Cut equipment costs by inspecting equipment during each shift to be sure everything was safe and could maintain functionality safely.
  • Trained other employees on how to navigate the operating system and Also the tools and equipment safely
  • Inventoried supplies and parts worth up to hundreds of thousands of dollars and reported to my managers.
  • Completed projects and work assignments despite tight deadlines.
  • Assessed sales reports to identify and enhance sales performance, support inventory oversight and capitalize on emerging trends.
  • Multiplied earnings through sales goal achievement, customer service improvements and commitment to team objectives.
  • Established and optimized schedules to keep coverage and service in line with forecasted demands.
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
  • Recruited and retained top talent, with focus on completing timely performance evaluations, providing positive feedback and rewarding superior performance.
  • Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
  • Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
  • Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers.
  • Created Bills of Material from drawings to supply shop with required materials.
  • Delivered excellent customer service by addressing and resolving customer inquiries and complaints through communication and working as a team to address the concerns.
  • Trained team members in successful strategies to meet operational and sales targets.
  • Managed inventory of parts as well as customer service and all of the employees under my management.
  • Checked incoming orders and organized new stock.
  • Trained other employees on how to operate Computers and Any shop equipment safely
  • Inventoried supplies and reported needs to My manager
  • Managed inventory control, and store opening and closing procedures.
  • Submitted reports to senior management to aid in business decision-making and planning.
Cim Group - Temp Worker/ Service Employee
Stratford, CA, 02/2006 - 08/2006
  • Adhered to company policies, safety procedures and performance standards.
  • Performed general housekeeping and cleaning tasks, including, sweeping, pulling weeds, painting and power washing.
  • Offered exceptional customer service to all guests.
New Life Carpet & Upholstery Service Inc. - Carpet Technician
City, STATE, 10/2004 - 12/2005
  • Drove company-owned vehicles to residential and commercial project locations to complete carpet installations.
  • Utilized personal protective equipment to prevent exposure to fumes and hazardous substances.
  • Performed carpet cleaning and stain removal tasks using recommended products.
  • Instructed customers and building managers on flooring maintenance and care procedures.
  • Performed semi-skilled carpentry work such as subflooring repair and trim installation.
  • Organized materials, machinery and tools necessary to complete each job.
  • Performed accurate measurements, cuts and trims to help flooring pieces fit specific room arrangements.
  • Took care to prepare work areas, use adhesives and resolve problems with installations.
  • Worked with speed, accuracy and safety to complete residential, commercial and institutional jobs.
  • Protected household items and surfaces from damage and dust with tape, cloth and other protective measures.
  • Completed installations of different types of flooring, including carpet, laminate and wood.
  • Removed existing flooring materials and prepared area for installation of new products.
  • Cleaned up before and after installation, including vacuuming carpet and discarding remnant pieces.
Gurley Motor Co - Assistant Service Manager
City, STATE, 06/1994 - 06/2004
  • Met with customers to discuss service needs and develop effective and practical solutions.
  • Maintained team productivity and quality of service by establishing and maintaining clear benchmarks.
  • Met with customers to discuss service needs and offer available solutions.
  • Followed up with customers during and after installations to verify satisfaction.
  • Guided techs on automotive repair, tool usage and equipment operation.
  • Developed written plans and obtained customer consent to proceed.
  • Efficiently assisted service workers with problematic transactions to maintain customer satisfaction and quickly rectify issues.

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

Your data is safe with us

Any information uploaded, such as a resume, or input by the user is owned solely by the user, not LiveCareer. For further information, please visit our Terms of Use.

Resume Overview

School Attended

  • Gallup High School

Job Titles Held:

  • Service Employee/ CSC/ Shop Supervisor
  • Temp Worker/ Service Employee
  • Carpet Technician
  • Assistant Service Manager


  • Diploma

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

*As seen in:As seen in: