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service employee csc shop supervisor resume example with 20+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
:
Professional Summary

I have a 20+ year background in customer service. Most of those years have been in a management role. I am also very team based. I believe trust is important in life and in a working environment as well. I have mechanical knowledge and I am talented at handling purchases, parts, sales and logistics, and overseeing bookkeeping and payroll activities. I have leadership skills and I am also very versatile with anything that comes my way and always willing to learn anything new.

Skills
  • Safety processes and regulations
  • Customer service
  • Supervision
  • Project Management
  • Organization and Time management
  • Flexible & Adaptable
  • Responsible
  • Teambuilding
  • Critical thinking
  • Relationship-Building
  • Excellent work ethic
Education
Gallup High School Gallup, NM Expected in Diploma : - GPA :
Work History
Clean Team - Service Employee/ CSC/ Shop Supervisor
Temperance, MI, 08/2006 - 09/2020
  • Checked incoming orders and organized new stock as needed.
  • Cut equipment costs by inspecting equipment during each shift to be sure everything was safe and could maintain functionality safely.
  • Trained other employees on how to navigate the operating system and Also the tools and equipment safely
  • Inventoried supplies and parts worth up to hundreds of thousands of dollars and reported to my managers.
  • Completed projects and work assignments despite tight deadlines.
  • Assessed sales reports to identify and enhance sales performance, support inventory oversight and capitalize on emerging trends.
  • Multiplied earnings through sales goal achievement, customer service improvements and commitment to team objectives.
  • Established and optimized schedules to keep coverage and service in line with forecasted demands.
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
  • Recruited and retained top talent, with focus on completing timely performance evaluations, providing positive feedback and rewarding superior performance.
  • Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
  • Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
  • Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers.
  • Created Bills of Material from drawings to supply shop with required materials.
  • Delivered excellent customer service by addressing and resolving customer inquiries and complaints through communication and working as a team to address the concerns.
  • Trained team members in successful strategies to meet operational and sales targets.
  • Managed inventory of parts as well as customer service and all of the employees under my management.
  • Checked incoming orders and organized new stock.
  • Trained other employees on how to operate Computers and Any shop equipment safely
  • Inventoried supplies and reported needs to My manager
  • Managed inventory control, and store opening and closing procedures.
  • Submitted reports to senior management to aid in business decision-making and planning.
Cim Group - Temp Worker/ Service Employee
Stratford, CA, 02/2006 - 08/2006
  • Adhered to company policies, safety procedures and performance standards.
  • Performed general housekeeping and cleaning tasks, including, sweeping, pulling weeds, painting and power washing.
  • Offered exceptional customer service to all guests.
New Life Carpet & Upholstery Service Inc. - Carpet Technician
City, STATE, 10/2004 - 12/2005
  • Drove company-owned vehicles to residential and commercial project locations to complete carpet installations.
  • Utilized personal protective equipment to prevent exposure to fumes and hazardous substances.
  • Performed carpet cleaning and stain removal tasks using recommended products.
  • Instructed customers and building managers on flooring maintenance and care procedures.
  • Performed semi-skilled carpentry work such as subflooring repair and trim installation.
  • Organized materials, machinery and tools necessary to complete each job.
  • Performed accurate measurements, cuts and trims to help flooring pieces fit specific room arrangements.
  • Took care to prepare work areas, use adhesives and resolve problems with installations.
  • Worked with speed, accuracy and safety to complete residential, commercial and institutional jobs.
  • Protected household items and surfaces from damage and dust with tape, cloth and other protective measures.
  • Completed installations of different types of flooring, including carpet, laminate and wood.
  • Removed existing flooring materials and prepared area for installation of new products.
  • Cleaned up before and after installation, including vacuuming carpet and discarding remnant pieces.
Gurley Motor Co - Assistant Service Manager
City, STATE, 06/1994 - 06/2004
  • Met with customers to discuss service needs and develop effective and practical solutions.
  • Maintained team productivity and quality of service by establishing and maintaining clear benchmarks.
  • Met with customers to discuss service needs and offer available solutions.
  • Followed up with customers during and after installations to verify satisfaction.
  • Guided techs on automotive repair, tool usage and equipment operation.
  • Developed written plans and obtained customer consent to proceed.
  • Efficiently assisted service workers with problematic transactions to maintain customer satisfaction and quickly rectify issues.

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Resume Overview

School Attended

  • Gallup High School

Job Titles Held:

  • Service Employee/ CSC/ Shop Supervisor
  • Temp Worker/ Service Employee
  • Carpet Technician
  • Assistant Service Manager

Degrees

  • Diploma

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