LiveCareer-Resume
Jessica
Claire
resumesample@example.com
(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
:
Career Overview

To obtain an administrative or similar position where my experience can best be utilized

Core Strengths
  • Strong organizational skills
  • Active listening skills
  • Seasoned in conflict resolution
  • Sharp problem solver
  • Adaptive team player
  • Courteous demeanor
  • Energetic work attitude
  • Markdown/promotional procedures
  • Top sales performer
  • Customer service expert
  • Telecommunication skills
Educational Background
AKAD University Stuttgart, Expected in 2014 Bachelor of Arts : International Business Communication - GPA :

Coursework in Business, Marketing, Leadership, HR and Communications

Vocational College Cottbus Cottbus, Expected in 2001 Business Diploma : Business + Administration - GPA :

Higher business related studies regarding bookkeeping, business Communications, etc.

Vocational College Forst Forst , Expected in 2000 Business Certificate : - GPA :

Business-related studies such as Public Relations, Office Administration, Business-English

, Expected in : International Business Communication - GPA :
Accomplishments

Customer Assistance

  • Worked with company systems such as Live Support and diligently completed all assigned tasks, working overtime as needed.

Computed Data Reports

  • Provided required weekly, monthly and quarterly reports listing sales figures and client track records.

Customer Service

  • Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.

Sales

  • Consistently generated additional revenue through skilled sales techniques.

Market Research

  • Interviewed clients via market research surveys to identify product issues and customer needs.

Customer Interface

  • Greeted customers upon entrance and handled all cash and credit transactions.
  • Assisted customers over the phone regarding store operations, product, promotions and orders.

Work Experience
Ryder System - Service Employee
Williamson, , 05/2005 - Current
  • Achieved high sales percentage with consultative, value-focused customer service approach.
  • Cross-trained and provided back-up for other customer service representatives when needed.
  • Managed quality communication, customer support and product representation for each client.
  • Guaranteed positive customer experiences and resolved all customer complaints.
  • Responsible for ringing up customers in a timely manner and guaranteeing high level of customer service.
  • Kept abreast of rapidly evolving technology.
  • Developed highly empathetic client relationships and earned reputation for exceeding sales goals.
Krankenhaus Forst GmbH - Alternative Servant
City, , 05/2002 - 02/2003

Elderly care as alternative service to military duties according to Germany's previously active Selective Service Law

Glashuette Doebern GmbH - Leading Sales Expert
City, , 06/2001 - 2002

Addressed Designed and suggested new display ideas to improve accessibility to merchandise, which increased sales by 90%.


50 website inquiries per day, converting 32 clients into renewal customers.


Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges.


Prevented store losses using awareness, attention to detail and integrity.Organized weekly sales reports for the sales department to track product success.


Created new processes and systems for increasing customer service satisfaction.Earned “Top Seller” for two consecutive quarters in 2001.


Developed highly empathetic client relationships and earned reputation for exceeding sales goals.


Achieved high sales percentage with consultative, value-focused customer service approach.


Cross-trained and provided back-up for other customer service representatives when needed.


Worked as a team member performing cashier duties, product assistance and cleaning.


Generated sales and inventory reports in Excel with data from a variety of sources, maintaining a 100% accuracy rate.


Prepared and sold broad range of customized merchandise to individuals and commercial accounts.


Ranked as most effective department sales representative in the local region out of 10 representatives.


Expressed appreciation and invited customers to return to the store.


Resolved product issues and shared benefits of new technology.Managed quality communication, customer support and product representation for each client.


Attended local, regional and national trade shows for product development training as defined by territory needs.


Worked under strict deadlines and responded to service requests and emergency call-outs.Interacted with customers and retail buyers to follow-up on shipping statuses and expedited orders.


Promptly responded to general inquiries from members, staff, and clients via mail, e-mail and fax.


Successfully interacted with customers and retail buyers to expedite orders.


Resolved product/policy issues and shared benefits of new technology.


Assisted customers with store and product complaints.


Guaranteed positive customer experiences and resolved all customer complaints.Processed and issued money orders for customers.


Compiled weekly monetary reports and records for store managers.


Maintained adequate cash supply in cash drawers in multiple checkout stations.


Responsible for ringing up customers in a timely manner and guaranteeing high level of customer service.


Accurately logged all daily shipping and receiving orders.Increased store sales by 84 %.


Assisted customers in finding out-of-stock items.


Developed 9 new customer prospects or referrals by upselling merchandise.


Kept abreast of rapidly evolving technology.Executed outbound calls to existing customer base resulting in 86 % increase in sales.


Recommended, selected and helped locate merchandise based on customer needs and desires.


Communicated all merchandise needs or issues to appropriate supervisors.


Performed store opening duties, including counting cash drawers and checking all equipment for proper functioning.


Organized the store by returning all merchandise to its proper place.


Took special orders in person and over the phone to generate 10,000 Dollars of additional revenue.


Generated leads for new sales through telephone and email contact with customers.


Processed merchandise returns and exchanges.

Skills

bookkeeping, business communications, oral + written communication skills, advertising, marketing, public relations, human resourcing, leadership

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Resume Overview

School Attended

  • AKAD University
  • Vocational College Cottbus
  • Vocational College Forst

Job Titles Held:

  • Service Employee
  • Alternative Servant
  • Leading Sales Expert

Degrees

  • Bachelor of Arts
  • Business Diploma
  • Business Certificate

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