The Home DepotQuincy, ILService Department Lead04/2017 to CurrentProvide accurate and appropriate information in response to customer inquiries.Resolve customer questions, issues and complaints. Develop rapport with customer base by handling difficult issues with professionalism. Assist customers in finding out-of-stock items. Process merchandise returns and exchanges.
The Home DepotQuincy, ILLumber and Building Materials Department Supervisor02/2015 to 04/2017Kitchen, Bath and Appliances Department Supervisor 03/2006 to 02/2015
Successfully managed activities of team members. Conducted employee performance reviews. Trained new employees. Mentored staff to increase sales success and productivity. Monitored key performance metrics. Ensured standard operating procedures were followed. Generated detailed monthly departmental reports. Communicated with customers, employees and other individuals to answer questions and explain information. Improved service quality and increased sales by developing a strong knowledge of company's products and services. Increased territory sales by surpassing monthly goals.Responsible for controlling inventory, managing inventory loss and ordering new inventory. Designed and suggested new display ideas to improve accessibility to merchandise. Performed store opening and closing duties, including counting cash drawers and checking all equipment for proper functioning. Recommended, selected and helped locate merchandise based on customers needs and desires.
SearsQuincy, ILAppliance Sales Specialist05/2002 to 03/2006Recommended, selected and helped locate merchandise based on customer needs and desires. Improved service quality and increased sales by developing a strong knowledge of company's products and services.
Dover ConcreteNew Smyrna Beach, FLConcrete Finisher06/1991 to 07/1996Formed, prepped, poured and finished concrete.
Heavy Equipment and Machinery Operation Instructor Certification
Heavy Equipment and Machinery Operator Certification
Audio Engineering CertificationAudio and Recording Technology Institute (ARTI), Orlando, FL
High School DiplomaNew Smyrna Beach High School, New Smyrna Beach, FL
