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Service Department Lead Resume Example

Resume Score: 80%

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SERVICE DEPARTMENT LEAD
Summary
Experienced professional with strong leadership and relationship-building skills. Dynamic strategic-planning and people-management skills that result in operational success of the company.
Skills
  • Client relations specialist
  • Team management
  • Courteous demeanor
  • Energetic work attitude
  • Skilled multi-tasker
  • Strong organizational skills 
  • Sharp problem solver 
  • Proficient in heavy equipment and machine operation
Experience
The Home DepotQuincy, ILService Department Lead04/2017 to CurrentProvide accurate and appropriate information in response to customer inquiries.Resolve customer questions, issues and complaints. Develop rapport with customer base by handling difficult issues with professionalism. Assist customers in finding out-of-stock items. Process merchandise returns and exchanges. 
The Home DepotQuincy, ILLumber and Building Materials Department Supervisor02/2015 to 04/2017
Kitchen, Bath and Appliances Department Supervisor                                                                     03/2006 to 02/2015
Successfully managed activities of team members. Conducted employee performance reviews. Trained new employees. Mentored staff to increase sales success and productivity. Monitored key performance metrics. Ensured standard operating procedures were followed. Generated detailed monthly departmental reports. Communicated with customers, employees and other individuals to answer questions and explain information. Improved service quality and increased sales by developing a strong knowledge of company's products and services. Increased territory sales by surpassing monthly goals.Responsible for controlling inventory, managing inventory loss and ordering new inventory. Designed and suggested new display ideas to improve accessibility to merchandise. Performed store opening and closing duties, including counting cash drawers and checking all equipment for proper functioning. Recommended, selected and helped locate merchandise based on customers needs and desires.
SearsQuincy, ILAppliance Sales Specialist05/2002 to 03/2006Recommended, selected and helped locate merchandise based on customer needs and desires. Improved service quality and increased sales by developing a strong knowledge of company's products and services.
Dover ConcreteNew Smyrna Beach, FLConcrete Finisher06/1991 to 07/1996Formed, prepped, poured and finished concrete.
Education and Training
Heavy Equipment and Machinery Operation Instructor Certification
Heavy Equipment and Machinery Operator Certification
Audio Engineering CertificationAudio and Recording Technology Institute (ARTI), Orlando, FL
High School DiplomaNew Smyrna Beach High School, New Smyrna Beach, FL
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Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

Resume Overview

Companies Worked For:

  • The Home Depot
  • Sears
  • Dover Concrete

School Attended

  • Audio and Recording Technology Institute (ARTI)
  • New Smyrna Beach High School

Job Titles Held:

  • Service Department Lead
  • Lumber and Building Materials Department Supervisor
  • Appliance Sales Specialist
  • Concrete Finisher

Degrees

  • Heavy Equipment and Machinery Operation Instructor Certification
    Heavy Equipment and Machinery Operator Certification
    Audio Engineering Certification
    High School Diploma

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