Service Coordinator Lead Case Manager Case Manager resume example with 20+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • H: (XXX) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:

Service-focused social worker and program coordinator with a strong commitment to serving the needs of disadvantaged youth and adults, including homeless, emancipated youth and special-needs populations. Excel in program and organizational planning, with documented success overcoming challenges of limited resources and financial constraints to design high-quality, cost-effective and comprehensive service offerings. Skilled in building community support, key coalitions and strategic interagency partnerships. Backed by solid credentials (Claire) and equal strengths in program, personnel and case management. Client Needs Assessment & Response Expert Currently used/13 years Community Outreach Expert Currently used/13 years Program Administration & Policy Development Expert Currently used/11 years Grant Program Management Intermediate Currently used/11 years Fundraising & Donor Relations Expert Currently used/11 years Licensing Issues & Regulatory Compliance Expert Currently used/11 years Staff Development & Supervision Expert Currently used/11 years Interagency Partnerships / Referrals Expert Currently used/13 years Life-Skills Counseling Expert Currently used/11 years

Case Planning & Management Expert Currently used/13 years Client Advocacy Expert Currently used/13 years Community-Client Relations Expert Currently used/13 years
  • Respected builder, leader and member of interdisciplinary teams -- instill a shared sense of purpose to provide optimal services, resources and programs for those in need.
  • Deeply committed to improving the quality of life for clients, with a special interest in providing case management services for homeless individuals.
Service Coordinator / Lead Case Manager / Case Manager, 08/1999 - Present
Accura Healthcare Lake Crystal, MN,
  • Progressed through a series of promotions, culminating in responsibility for the coordination of five transitional housing programs.
  • Supervise a team of 12 social workers, case managers, group facilitators and direct-care staff.
  • Develop and maintain strong community alliances with county/state agencies, police departments and youth-service programs.
  • Demonstrated outstanding case management (caseload of up to 78) and dedication to clients, as evidenced by repeated promotions throughout tenure.
  • Achieved a record of 95 percent enrollment in college/job-training programs among clients, propelling both individual and program success through subsequent income generation.
  • Provided highly visible, caring client service that resulted in 100 percent of assigned clients remaining eligible for housing during tenure (zero evictions).
  • Led turnaround of emancipated youth program from a 90 percent monthly turnover rate to a 10 percent monthly turnover rate within three months.
  • Motivated program participants to earn high school diplomas/GEDs, enroll in community college or secure full-time employment.
  • Developed proposal and delivered presentation that won $100,000 grant to overhaul one of agency's Single Room Occupancy (SRO) facilities.
  • Out-competed 75 other homeless shelters and youth programs to win corporate funding.
  • Proved need for and acquired license that allowed agency to provide housing to emancipated youth with children.
  • Retrofitted facility with childproof safety features and launched child-care programs carried out by certified child-care professional.
Social Worker, 05/1998 - 07/1999
XYZ Agency City, STATE,
  • Served on interdisciplinary team to provide case management for consumers housed in three community group home residences.
  • Developed weekly group programs and maintained documentation to fulfill funding-source requirements.
  • Program Contributions: Designed and implemented creative group programs benefiting mentally handicapped consumers (ages 22 to 60) and enhancing their social skills and self-esteem.
  • Launched an ongoing event agenda that included Circles Program, holiday celebrations, current events discussion groups, voting trips and numerous community excursions.
  • Facilitated supportive services/counseling for client family members to address special concerns and ease the transition during home holiday visits.
  • Forged community connections benefiting staff, clients and their families.
  • Collaborated closely with interdisciplinary team members on development of appropriate case plans meeting individual client needs.
Master of Social Work (Claire): , Expected in 5/1998
San Francisco State University - San Francisco, CA
Action Organization - San Francisco, CA (provides therapy to children with autism): Intern in the Behavior Therapy & Learning Center,
BA: Psychology Women's Studies, Expected in 5/1997 5/1996
Way Up Shelter Inc UC Berkeley - San Francisco Berkeley, CA
Psychology Women's Studies
agency, autism, case management, child-care, CA, counseling, Client, clients, Client Relations, documentation, features, win, police, proposal, safety, San, Therapy, provides therapy, training programs

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Resume Overview

School Attended

  • San Francisco State University
  • Way Up Shelter Inc UC Berkeley

Job Titles Held:

  • Service Coordinator / Lead Case Manager / Case Manager
  • Social Worker


  • Master of Social Work (Claire)
  • BA

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