Jessica Claire
, , 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - -

Hardworking and reliable Human Services Provider with strong ability in Case Management and Behavioral Intervention. Highly organized, proactive and punctual with team-oriented mentality. Strives to assist individuals in achieving their greatest quality of life.

  • Behavior management
  • Report writing
  • Data collection
  • Behavioral conditions
  • Case management
  • ABA techniques
  • Positive and negative reinforcements
  • Appointment setting
  • Client goal planning
  • Safety and risk assessments
  • Clinical Quality Improvement
  • Psychiatric and Mental Health Care
  • Clinical Documentation
  • Tracking client progress
  • Social work
  • Typing (10+ years)
  • Dementia Care
  • Microsoft Office
  • Medical Terminology
  • Medical Records
  • Individual / Group Counseling
  • Behavioral Health
  • Crisis Intervention
  • Clerical Experience
  • Developmental Disabilities
08/2020 to 02/2021
Service Coordinator (Case Manager) /Behavior Support Technician Right At Home West Los Angeles, CA,

The Service Coordinator (SC) assists applicants and participants of the I/DD Waiver program in achieving their highest quality of life. The SC is responsible for providing primary assistance in gaining access to Waiver and Medicaid State Plan Services, as well as other local, state and federally funded educational, vocational, social, medical and any other services. Some keys roles of the SC include: advocating for the applicant/participant and their family, providing appropriate resources on available community based services, answering any questions, motivating the participant to be as independent as possible, following-up with all service providers, and completing monthly contacts with the participant and their family.

The Behavior Support Professional assists participants of the I/DD Waiver program who have behavior struggles related to their disability. The BSP coordinates, monitors, and develops person-centered services to aide individuals in maintaining and/or increasing appropriate behaviors while decreasing target behaviors.

03/2019 to 07/2020
In-Home Caregiver State Of Iowa Dubuque, IA,

The main role of an in-home caregiver is to assist clients with their everyday living needs. The caregiver assists with personal care and hygiene, planning and preparing meals (with the client's help), helping take prescription medication, assisting with physical therapy exercises, transportation needs, scheduling of appointments (medical, social, personal care) and proving transportation to those appointments, accompanying client while shopping, performing housekeeping duties, and being a caring companion to the client. I assisted this client 8 hours a day, 7 days a week.

  • Maintained clean and well-organized environment for client happiness and safety.
  • Transported clients to doctor's appointments and errands.
  • Documented client progress in charts and logbooks.
  • Improved patient outlook and daily living through compassionate care.
  • Ran errands for clients and drove to appointments to maintain wellness and support daily living needs.
  • Supervised medication administration, personal hygiene and other activities of daily living.
  • Tracked and reported clients' progress based on observations and conversations.
  • Greeted patients and families with enthusiastic, compassionate attitude to establish long-term professional relationships.
  • Followed care plan and directions to administer medications.
  • Observed patient vital signs and medication reactions and reported health concerns or behavioral changes.
  • Developed strong and trusting rapport with patients to facilitate smooth, quality care.
  • Monitored client's well-being, safety and comfort under physician direction.
  • Organized and administered medications on schedules to alleviate symptoms and improve quality of life.
  • Monitored client behaviors and emotional states, reporting concerns to case manager and documenting information in files.
  • Aided with mobility and independence for disabled individuals and continually monitored safety.
  • Trained new caregivers in client needs and caregiving standards.
  • Interacted with patients through games and fun activities to boost mood and improve overall memory.
  • Prepared high-quality nutritious meals for patients to promote better overall health and improve eating habits.
  • Monitored medications for patients with various conditions and kept watchful eye for side effects.
  • Assisted patients with personal care to alleviate burden on family members.
03/2018 to 04/2019
Youth Services Worker Braley And Thompson City, STATE,

A Youth Service Case Manager works with at-risk or troubled youth, as well as their parents, to secure necessary medical and social services. The case manager works with other organizations to obtain testing and services, to determine the best course of action and treatment for their clients. The focus in most youth service cases is on a successful transition into adulthood, and allow the child to become independent and a model member of society.

A case manager requires an employee to have excellent communication skills, as they communicate with different family members and organizations to advocate for the youth. They also represent the youth in court. They also be proficient on computers, with knowledge of Microsoft Works.

  • Mentored individuals in life skills, educational subjects and vocational competencies.
  • Used calm, positive and encouraging approach with all youth.
  • Directed activities to promote growth in mental, emotional and educational areas.
  • Offered key emotional support to special needs youth.
  • Provided comprehensive assistance in multi-disciplinary environment.
  • Applied clinical and behavioral knowledge to maintain safety during crisis moments.
  • Discussed available program services with potential participants and outlined procedures to facilitate smooth engagement in program processes.
  • Built and maintained strong relationships with patients by successfully resolving issues and responding promptly to phone inquiries.
  • Observed safety protocols to minimize accidents and spread of disease.
  • Maintained confidential patient documentation to prevent data compromise and comply with HIPAA regulations.
  • Answered questions and responded to inquiries to deliver high level of service to patients.
  • Located housing and other support services for displaced individuals working through personal/behavioral issues.
Education and Training
Expected in 01/2018
Bachelor of Arts: Human Services
Southern New Hampshire University - Hooksett, NH
  • 3.8 GPA
  • Completed coursework in Psychology based courses, with a focus on families and children.
  • Honor Roll each semester 2015 - 2018
  • Dean's List Honoree each semester 2015 - 2018

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School Attended

  • Southern New Hampshire University

Job Titles Held:

  • Service Coordinator (Case Manager) /Behavior Support Technician
  • In-Home Caregiver
  • Youth Services Worker


  • Bachelor of Arts

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