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Service Area Supervisor Resume Example

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SERVICE AREA SUPERVISOR
Summary

Resourceful leader focused on pragmatic solutions while promoting superior time and project management skills. Considered highly effective in leadership roles and eager to take on new challenges in an exciting position within the service sector.

Skills
  • Project management
  • Root cause analysis
  • MS Office proficient
  • General plumbing
  • Hydraulic and electrical equipment maintenance
  • Preventative maintenance
  • Cost reduction measures
  • Staff training and development
  • Process improvements
  • Employee supervision and motivation
  • Proficiency with mechanical and electric tools
  • Personalized service
  • Remote service
  • Service level agreements
  • Budgeting and forecasting
  • Staff training and mentoring
  • Safety protocol
  • Productivity improvement
  • Staff retention
  • Conflict management
  • Client rapport
Experience
Service Area Supervisor
December 2019 to CurrentNational Carwash Solutions － Allentown, PA
  • Directed Service Technician team members and leveraged data analytics to identify areas of improvement and accountability.
  • Drove customer escalations to resolution by engaging directly with customers.
  • Trained and mentored new team members to promote productivity, accuracy and friendly customer service.
  • Scheduled appointments with Service Technicians to meet customer needs and resolve key concerns.
  • Prepared documentation, reports and logs to identify and manage sales metrics and support process driven activities.
  • Answered customer requests with friendly, knowledgeable service and support.
  • Coached staff on strategies to enhance performance and improve customer relations.
  • Reviewed customer interactions and activity reports to identify and address concerns.
  • Oversaw and assessed customer service staff activities, providing personnel with regular performance-related feedback.
  • Received accolades for delivering exceptional customer service.
  • Optimized personnel coverage, preparing work schedules based on staff availability and forecasted demands.
  • Addressed and mitigated escalated situations to meet organizational objectives and drive customer satisfaction ratings.
  • Maintained knowledge of company products and services to effectively resolve complaints and concerns.
  • Established positive rapport with customers, managers and customer service team members to maintain a positive and successful work environment.
  • Delivered continuous training to associates to maximize performance and customer relations skills.
Service Technician
June 2019 to December 2019National Carwash Solutions － Allentown, PA
  • Developed preventive maintenance procedures and schedules for all on-site equipment.
  • Provided information to customers regarding repair or service options.
  • Monitored installations to maintain compliance with local codes and industry best practices.
  • Setup and operated mechanical and manual servicing equipment.
  • Demonstrated in-depth understanding of company policies and products.
  • Maintained up-to-date knowledge on latest research and trends through extended education and professional development courses.
  • Performed service and maintenance tasks such as electrical signal wiring, plumbing and programmable logic controller troubleshooting.
  • Tracked all changes and actions in computer-based documentation system.
  • Achieved exceptional customer satisfaction which exceeded corporate expectations.
  • Promoted to Area Service Manager within a six month period based on customer satisfaction and a desire to learn innovative systems within the industry.
Store Manager
July 2009 to June 2019Autobell Car Wash Inc. － Charlotte, NC
  • Dismantled equipment to efficiently access, remove and replace defective parts for quick repairs.
  • Calibrated devices to optimize performance and maintain longevity of equipment.
  • Maintained building electrical system, replacing wall sockets, running electrical lines and completing basic carpentry to finish installations.
  • Performed repair work on hydraulic and pluming equipment, typically returning machines and tools to service within hours.
  • Assisted peers with difficult, more complicated program logic controller programming.
  • Increased profits fifty percent by restructuring store layouts, enabling more efficient inventory management, financial planning and sales performance metric analysis.
  • Exceeded specific team goals and resolved issues by partnering with staff to share and implement customer service initiatives.
  • Oversaw inventory management with cycle counts, audits and shrinkage control.
  • Hired, trained and managed team of sixty-two associates, including evaluating performance and enforcing disciplinary actions.
  • Updated store pricing, signage and merchandising based on current promotions.
  • Developed and optimized store schedules to meet expected coverage demands and maintain optimal service levels.
  • Developed and optimized store schedules to meet expected coverage demands and maintain optimal service levels.
  • Delegated work to employees based on shift requirements, individual strengths and unique training.
  • Instituted mentoring program to develop skills, leadership and employee excellence.
  • Coached and mentored nine Assistant Managers to achieve a promotion to Store Manager roles.
  • Resolved customer problems by investigating issues, answering questions and building rapport.
  • Implemented succession planning by training and developing over fifty associates into leadership positions.
  • Trained all new Assistant Managers on store security, monetary procedures and customer service expectations.
Education and Training
MarketingAppalachian State University － Boone, NC
High School Diploma : 2008East Mecklenburg High School － Charlotte, NC
Accomplishments
  • Promoted nine Assistant Managers to the role of Store Manager.
  • Promoted seven times at Autobell Car Wash to locations with higher volumes.
  • Trained two employees at Autobell Carwash on the basic mechanical skills needed to pursue careers as Service Technicians with our sister company.
  • Interviewed over 500 people and successfully staffed seven store locations.
  • Fulfilled all supervisory duties when District Manager was not available.
  • Served on the Safety Committee at Autobell Carwash for four years.
  • Promoted from Service Technician to Area Service Manager at National Carwash Solutions within six month of initial employment.
Activities and Honors
  • Customer Service Award
  • Marketing Award- Given for highest volume growth over fiscal year
  • Operator of the Year
  • Operator of the Year Nominee
  • Safety Committee Member- Four Years
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Resume Overview

Companies Worked For:

  • National Carwash Solutions
  • Autobell Car Wash Inc.

School Attended

  • Appalachian State University
  • East Mecklenburg High School

Job Titles Held:

  • Service Area Supervisor
  • Service Technician
  • Store Manager

Degrees

  • Marketing
    High School Diploma : 2008

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