Service Area Manager Volunteer Services Resume Example

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Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,
Professional Background

Motivating and talented professional driven to inspire students to pursue academic and personal excellence. Proved ability with implementing innovative models and best practices. Expert in planning and organizing activities consistent with organizational goals and mission. Experienced professional with strong leadership and relationship-building skills.

Skill Highlights
  • Community outreach
  • Youth engagement
  • Collaboration
  • Mentoring
  • Leadership
  • People skills
  • Planned and implemented 2015 Summer Volunteer Program, high school students participated in hospital volunteer and educational program
  • Partnered with KP School of Allied Health Sciences, Regional Laboratory, Optical Laboratory, and Garfield Center of Innovation to provide learning opportunities to 150 Health Academy students from Oakland and West Contra Costa Unified School Districts
  • Collaborated with KP leaders, physicians, residents, and other professionals to present educational sessions to students
  • Worked with community partners-- Junior Achievement, local high schools, and teachers, to engage students in educational and experiential activities in health and science
  • Mentored and supervised San Francisco State University undergraduate interns and Summer Youth Employment Program high school students
Professional Experience
05/2010 to 07/2015 Service Area Manager, Volunteer Services Kaiser Foundation Hospital | City, STATE,
  • Manage and provide leadership to 2 exempt employees, diverse group of 300-400 volunteers, 1 undergraduate intern
  • Manage department budget to meet fiscal goals
  • Direct trainings, communications, and workflow procedures
  • Ensure compliance with organizational policies and procedures and regulatory agencies like Joint Commission, Public Health Department, OSHA
  • Collaborated with KFH and TPMG stakeholders to launch Patient and Family Centered Care Advisory Council; 11 advisers recruited and on boarded
03/2007 to 05/2010 Assistant Manager, Health Education Department The Permanente Medical Group | City, STATE,
  • Managed day-to-day operations of Health Education Center, Health Resource Desk, Health Source Kiosk, Pediatric Health Education, Healthy Living Center
  • Provided supervision and direction to 7 support employees, 2 undergraduate interns from San Francisco State University, 2 high school students from Summer Youth Employment Program
  • Partnered with Managers and Chiefs of Departments to incorporate health education strategies, interventions, and resources into clinical setting, like health education classes and self-care products
  • Developed and implemented efficient financial and administrative systems for Health Store operations and staff development
  • Provided consultation and support to projects and programs like Webcare for Backpain Pilot, Living Whole, Well & Wise Conference, Summer Youth Employment Program
07/2003 to 03/2007 Coordinator, Health Education Department The Permanente Medical Group | City, STATE,
  • Managed day-to-day operations of Health Education Center, Health Resource Desk, Health Source Kiosk
  • Supervised 3 union employees; mentored 1 undergraduate intern from San Francisco State University
  • Collaborated with physicians and other health care providers to identify health education materials that support clinical practice
  • Established and implemented effective referral systems to Health Education Center
  • Partnered with BANANAS, community childcare agency, to bring asthma education to Cantonese-speaking child care providers, 55 participants attended
06/1998 to 07/2003 Health Education Assistant, Health Education Center The Permanente Medical Group | City, STATE,
  • Oversee daily operations of Health Education Center
  • Supervised 2 union employees, 4 volunteers, 2 high school students from Summer Youth Employment Program
  • Improved provision of relevant, current, and appropriate information in Health Education Center by coordinating collection development and updating collection database
  • Increased Health Education Center visibility among clinicians, staff, and visitors by conducting Health Education Center tours
  • Developed and implemented staff and volunteer training to improve and maintain member service
Expected in 2004 Master of Public Health | Community Health San Francisco State University, San Francisco, CA GPA:
Expected in 1996 Bachelor of Science | Health Sciences California State University, Hayward, CA GPA:
  • Leadership Diversity Development Program
  • Facilitative Leadership Training
  • Steps to Achieving Results (STAR) Leadership Program
  • Education and Facilitation for Health Action Training
  • Association for Healthcare Volunteer Resource Professionals
  • California Association of Hospitals and Health Systems
  • American Public Health Association
  • Community outreach: Junior Achievement, Health Academy, high schools, community partners
  • Youth engagement: educational sessions, volunteer opportunities, mentoring, advisingLeadership: influence, strongly motivated, collaborative, problem-solving
  • People skills: enthusiastic people person, strong communication skills, motivating others

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Resume Overview

School Attended
  • San Francisco State University
  • California State University
Job Titles Held:
  • Service Area Manager, Volunteer Services
  • Assistant Manager, Health Education Department
  • Coordinator, Health Education Department
  • Health Education Assistant, Health Education Center
  • Master of Public Health
  • Bachelor of Science