Skilled Service Advocate II committed to addressing customer concerns efficiently and analytically with speed, accuracy and professionalism.
Core Strengths
Dedicated to process improvement
Devoted to data integrity
Strong problem solving ability
Strong negotiation skills
Proficient with Microsoft Office Suite
High customer service standards
Strong organizational skills
Energetic work attitude
Project management
Critical thinking
Focused and driven
Positive attitude
Accomplishments
Volunteer the Stretch
Consistently volunteer for committee and leadership opportunities that allow the chance to show the skills that I've acquired in planning, promotion and management of events including some project management experience.
Work Experience
Service Advocate II January 2010 to CurrentFarmers Insurance － Caledonia, MI
Communicate with internal and external customers about intermediate underwriting guidelines, policies and marketing initiatives to service customer accounts.
Utilizes competencies and skills to provide a positive customer experience.
Analyzes, clarify and resolve intermediate policy and account related questions from internal and external customers.
Reviews problems and communicates with appropriate personnel to obtain information when necessary.
Responds to customer inquiries through appropriate mediums.
Attains performance level standards as outline in performance objectives.
Understands and strives to support organization's overall strategy.
Service Advocate January 1997 to January 2010Farmers Insurance － Caledonia, MI
Specialty Lines Services Analyze and process complex policy service transactions for most products with accuracy and efficiency.
Analyzes, reconciles and corrects discrepancies between policy master file and other reports or subsystems.
Researches and completes detailed project work.
Analyze and process policyholders request for changes or information.
Publisher and Editor of Church Bulletin & Newsletter January 2002 to January 2006St Edwards Catholic Church － Lake Odessa, MI
Compile and organize incoming requests for placement in bulletin or newsletter.
Create articles and advertisements upon request.
Electronically organize, place and publish all information using Microsoft Publisher, Microsoft Word and Microsoft Excel software.
Regular use of Konica Copy Machine to reproduce bulletin for a 200 family parish.
Billing Customer Service Representative January 1996 to January 1997Foremost Ins Co － Caledonia, MI
Provided customer service to policyholders, agents and lien holders by telephone as well as through correspondence.
Analyzes inquiries and other non-routine or complex correspondence.
Managed informational reports for department.
Office Services Clerk January 1992 to January 1996Foremost Ins Co － Caledonia, MI
Answered supply questions from agency force on sales material and supplies.
Received, recorded and processed all incoming shipments.
Completed and maintained required paperwork.
Educational Background
Bachelors Degree : Business Administration, 2014Aquinas College － Grand Rapids, MI
Associate of Arts : Business Management, 2008Kellogg Community College － Battle Creek, MI
Associates : Business Management, 2008Kellogg Community College － Battle Creek, Michigan
Additional Information
Exceptional interpersonal skills. Systematic and effective visionary. Highly detail oriented. Self starter. Successfully and aggressively completes task-oriented goals.
