Service Advocate II Resume Example Company Name

SERVICE ADVOCATE II

Career Overview

Skilled Service Advocate II committed to addressing customer concerns efficiently and analytically with speed, accuracy and professionalism.

Core Strengths

Accomplishments

Volunteer the Stretch

Consistently volunteer for committee and leadership opportunities that allow the chance to show the skills that I've acquired in planning, promotion and management of events including some project management experience.

Work Experience

Service Advocate II
January 2010 to CurrentCompany Name － City, State

Communicate with internal and external customers about intermediate underwriting guidelines, policies and marketing initiatives to service customer accounts.
Utilizes competencies and skills to provide a positive customer experience.
Analyzes, clarify and resolve intermediate policy and account related questions from internal and external customers.
Reviews problems and communicates with appropriate personnel to obtain information when necessary.
Responds to customer inquiries through appropriate mediums.
Attains performance level standards as outline in performance objectives.
Understands and strives to support organization's overall strategy.

Service Advocate
January 1997 to January 2010Company Name － City, State

Specialty Lines Services Analyze and process complex policy service transactions for most products with accuracy and efficiency.
Analyzes, reconciles and corrects discrepancies between policy master file and other reports or subsystems.
Researches and completes detailed project work.
Analyze and process policyholders request for changes or information.

Publisher and Editor of Church Bulletin & Newsletter
January 2002 to January 2006Company Name － City, State

Compile and organize incoming requests for placement in bulletin or newsletter.
Create articles and advertisements upon request.
Electronically organize, place and publish all information using Microsoft Publisher, Microsoft Word and Microsoft Excel software.
Regular use of Konica Copy Machine to reproduce bulletin for a 200 family parish.

Billing Customer Service Representative
January 1996 to January 1997Company Name － City, State

Provided customer service to policyholders, agents and lien holders by telephone as well as through correspondence.
Analyzes inquiries and other non-routine or complex correspondence.
Managed informational reports for department.

Office Services Clerk
January 1992 to January 1996Company Name － City, State

Educational Background

Bachelors Degree : Business Administration, 2014Aquinas College － City, State

Associate of Arts : Business Management, 2008Kellogg Community College － City, State

Associates : Business Management, 2008Kellogg Community College － City, State

Additional Information

Exceptional interpersonal skills. Systematic and effective visionary. Highly detail oriented. Self starter. Successfully and aggressively completes task-oriented goals.

Resume Overview

School Attended

Job Titles Held:

Degrees

Bachelors Degree : Business Administration , 2014
Associate of Arts : Business Management , 2008
Associates : Business Management , 2008