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Service Advocate II Resume Example

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SERVICE ADVOCATE II
Career Overview

Skilled Service Advocate II committed to addressing customer concerns efficiently and analytically with speed, accuracy and professionalism.

Core Strengths
  • Dedicated to process improvement
  • Devoted to data integrity
  • Strong problem solving ability
  • Strong negotiation skills
  • Proficient with Microsoft Office Suite
  • High customer service standards
  • Strong organizational skills
  • Energetic work attitude
  • Project management
  • Critical thinking
  • Focused and driven
  • Positive attitude
Accomplishments

Volunteer the Stretch

  • Consistently volunteer for committee and leadership opportunities that allow the chance to show the skills that I've acquired in planning, promotion and management of events including some project management experience.

Work Experience
Service Advocate II
January 2010 to Current Farmers Insurance － Caledonia, MI
  • Communicate with internal and external customers about intermediate underwriting guidelines, policies and marketing initiatives to service customer accounts.
  • Utilizes competencies and skills to provide a positive customer experience.
  • Analyzes, clarify and resolve intermediate policy and account related questions from internal and external customers.
  • Reviews problems and communicates with appropriate personnel to obtain information when necessary.
  • Responds to customer inquiries through appropriate mediums.
  • Attains performance level standards as outline in performance objectives.
  • Understands and strives to support organization's overall strategy.
Service Advocate
January 1997 to January 2010 Farmers Insurance － Caledonia, MI
  • Specialty Lines Services Analyze and process complex policy service transactions for most products with accuracy and efficiency.
  • Analyzes, reconciles and corrects discrepancies between policy master file and other reports or subsystems.
  • Researches and completes detailed project work.
  • Analyze and process policyholders request for changes or information.
Publisher and Editor of Church Bulletin & Newsletter
January 2002 to January 2006 St Edwards Catholic Church － Lake Odessa, MI
  • Compile and organize incoming requests for placement in bulletin or newsletter.
  • Create articles and advertisements upon request.
  • Electronically organize, place and publish all information using Microsoft Publisher, Microsoft Word and Microsoft Excel software.
  • Regular use of Konica Copy Machine to reproduce bulletin for a 200 family parish.
Billing Customer Service Representative
January 1996 to January 1997 Foremost Ins Co － Caledonia, MI
  • Provided customer service to policyholders, agents and lien holders by telephone as well as through correspondence.
  • Analyzes inquiries and other non-routine or complex correspondence.
  • Managed informational reports for department.
Office Services Clerk
January 1992 to January 1996 Foremost Ins Co － Caledonia, MI
  • Answered supply questions from agency force on sales material and supplies.
  • Received, recorded and processed all incoming shipments.
  • Completed and maintained required paperwork.
Educational Background
Bachelors Degree : Business Administration, 2014 Aquinas College － Grand Rapids, MI
Associate of Arts : Business Management, 2008 Kellogg Community College － Battle Creek, MI
Associates : Business Management, 2008 Kellogg Community College － Battle Creek, Michigan
Additional Information
  • Exceptional interpersonal skills. Systematic and effective visionary. Highly detail oriented. Self starter. Successfully and aggressively completes task-oriented goals.
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Resume Overview

Companies Worked For:

  • Farmers Insurance
  • St Edwards Catholic Church
  • Foremost Ins Co

School Attended

  • Aquinas College
  • Kellogg Community College

Job Titles Held:

  • Service Advocate II
  • Service Advocate
  • Publisher and Editor of Church Bulletin & Newsletter
  • Billing Customer Service Representative
  • Office Services Clerk

Degrees

  • Bachelors Degree : Business Administration , 2014
    Associate of Arts : Business Management , 2008
    Associates : Business Management , 2008

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