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Service Advocate Resume Example

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Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Summary

Self-motivated guest service advocate passionate about utilizing skills to maximize customer retention. Outstanding written and oral communication. Highly accurate, organized and efficient with strong investigation, problem-solving and critical thinking skills. Driven to go above and beyond requirements to satisfy guests, and employees to promote loyalty. Hard working and planning abilities to meet demanding targets. Expert in correcting issues with little oversight and bringing over 5 years' experience in customer service.

Skills
  • Educating customers
  • Communication
  • Organization
  • Resolving conflicts
  • Active listening
  • Schedule mastery
  • Training
  • Planning
  • Reliable and trustworthy
  • Team building
  • Goal-oriented
  • Friendly, positive attitude
Education and Training
Hollywood Hills High School Hollywood, FL, Expected in 06/2011 High School Diploma : - GPA :
Keiser University Hollywood, Expected in 06/2021 Associate of Science : - GPA :
Experience
Cvs Health - Service Advocate
Douglasville, GA, 06/2016 - Current
  • Engaged with customers and worked to resolve product and service issues.
  • Performed extensive research on all issues and concerns for customer satisfaction.
  • Created and managed effective strategies for optimizing guest experiences promoting loyalty with them.
  • Scanned, priced and bagged customer groceries quickly.
  • Trained new cashiers and customer service advocates.
  • Cleaned and stocked front end areas including the registers, end-caps, and candy.
  • Authorized discounts and special actions to guests when necessary.
  • Inspecting production equipment, troubleshot problems and completed minor repairs to maintain functionality.
  • Daily scheduling and task delegation.
  • Working one-on one with employees to encourage and give feedback.
  • Improving morale with my team through positive reinforcement decreasing long term turnover.
  • Completing tasks and trainings by the deadline.
  • Created positive atmosphere in the check-lanes and with the guests.
  • Held onto keys to distribute change and fix register issues.
  • Delivered products purchased online in a quick and friendly manner outside and inside the store.
  • Attempt every return following prompts and being empowered while following policy.
Jo-Ann Fabrics - Fabric Cutter
Denton, TX, 06/2016 - 09/2016
  • Cut out fabric using correct tools and measurements.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Helped customers find specific products, answered questions and offered product advice.
  • Assisted with purchases, locating items and signing up for rewards programs.
  • Learned roles of other departments to provide coverage.
  • Operated cash register, collected payments and provided accurate change.
  • Walked through the store to organize, stock, and maintain cleanliness.
  • Wrapped items and bagged purchases properly to prevent merchandise breakage.
  • Observed company return policy when processing refunds, including inspecting merchandise for wear or damage.
Bahia Mar - Cashier/Coffee Barista
City, STATE, 03/2015 - 07/2015
  • Restocked counter and customer areas to maintain adequate items.
  • Prepared and served hot and cold beverages such as coffee, espresso drinks, blended coffees and teas.
  • Addressed and resolved customer concerns to maintain brand loyalty.
  • Monitored cafe for seating availability and cleanliness.
  • Troubleshooted coffee machine issues to keep it running.
  • Greeted guests with pleasant smile.
  • Educated customers on beverage menu items.
  • Cleaned the inside and outside of the cafe for guests satisfaction and safety.
  • Increased sales by arranging merchandise in innovative and eye-catching displays.
  • Worked with chefs for accuracy on orders.
  • Helped customers by answered questions and offering products to try.
  • Verified customer identification for alcohol or tobacco purchases.
  • Assisted store manager with completing end-of-day counts and securing funds to prevent loss or theft.
  • Received payments for products and issued receipts.
Carter's - Key Holding Manager
City, STATE, 07/2011 - 09/2013
  • Opened and closed store, including counting cash and preparing drawers and deposits.
  • Boosted sales through effective merchandising and consistent restocking of high-traffic items.
  • Assisted customers with locating and securing desired products.
  • Maximized customer satisfaction by empowering staff to handle customers' issues.
  • Implemented and managed promotions to enhance store profits and drive customer engagement.
  • Conducted department walk-throughs to check for factors such as cleanliness, inadequate stock levels and poor merchandising.
  • Delegated tasks to employees based upon individual strengths and experience.
  • Organized and updated schedules to optimize coverage for expected customer demands.
  • Oversaw entire stock management process, including receiving incoming merchandise, shelf replenishment and shrinkage control.
  • Connected with customers daily to understand needs, provide assistance and collect feedback.
  • Worked one-on-one with employees to motivate while delivering constructive criticism.

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Resume Overview

School Attended
  • Hollywood Hills High School
  • Keiser University
Job Titles Held:
  • Service Advocate
  • Fabric Cutter
  • Cashier/Coffee Barista
  • Key Holding Manager
Degrees
  • High School Diploma
  • Associate of Science