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Server Waitress Supervisor Resume Example

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Jessica Claire
, , 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Summary

Hardworking and reliable with strong ability in customer service and management. Highly organized, proactive and punctual with team-oriented mentality. Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance. Accomplished and recognized for initiating positive environments where employees thrive and succeed. Multitasking professional with exceptional composure and poise. Ambitious sales manager with solid history of success in operations. Motivated to drive productivity, profit and efficiency goals through proactive and hands-on leadership. Offering years of related experience and pursuing new professional challenges with room for advancement. I am motivated and bring strong leadership and planning talents. Proven skills in building and directing strong teams to achieve challenging objectives. Boost customer service team productivity while maximizing customer satisfaction with strategic call management and process improvement strategies. Skilled leader with excellent program management, relationship-building and administrative expertise. Accomplished in training new employees and mentoring established associates to drive continuous improvement. Resourceful and client-focused Customer Service Manager with over years of experience leading teams in exceeding sales goals and customer expectations. Meticulous and results-oriented with expertise educating employees on all stages of sales cycle while recommending best options to meet short- and long-term needs. Personable relationship builder with polished communications skills.

Skills
  • Excellent communication skills
  • Sales operations
  • Exceptional multi-tasker
  • Sales territory growth
  • Continuous improvements
  • Promotional sales events
  • Effective Retail Sales Manager
  • Energetic
  • Sales presentations
  • Product and service management
  • Computer Skills
  •  
  • Multitasking Abilities
  • Compassion
  • Meetings
  • Superb time management
  • Resolution-oriented
  • Sales process
  • Negotiations expert and strong deal closer
  • Sales and market development
  • Cross-cultural sales background
  • Service-driven sales
  • Social media savvy
  • Product knowledge
  • Developed successful strategies and goals to penetrate new territories by assessing competitor offerings and approaches.
  • Sales tracking
  • Persuasive negotiations
  • Flexible & Adaptable
  • Responsible
  • Experience
    06/2019 to Current
    Server/Waitress Supervisor Hudl Lincoln, NE,
    • Educated guests on daily specials and appetizers, entrees, desserts and other menu items.
    • Completed closing duties by emptying trash, safeguarding alcohol and polishing silverware.
    • Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
    • Maintained knowledge of menu items, garnishes, ingredients and preparation methods to assist guests with menu selection.
    • Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
    • Welcomed guests with personable attitude and smile, offering to bring beverage orders while reviewing menu options.
    • Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
    • Prepared salads, appetizers and set up garnish stations to assist kitchen staff.
    • Calculated charges, issued table checks and collected payments from customers.
    • Updated repeat customers on menu changes and new food and beverage offerings to maintain quality service relationships.
    • Served over 12 tables at once while supervising staff of 8 servers.
    03/2020 to 11/2020
    Lead Bank Teller DEXSTA City, STATE,
    • Greeted and assisted over 50 customers per day professionally and courteously.
    • Balanced bank's vault with over $100k in it daily.
    • Served approximately 50-100 customers each shift, remaining composed and professional even in high-stress situations.
    • Kept teller window areas clean, organized and fully stocked.
    • Increased knowledge of banking products and services by actively participating in available training classes and workshops offered to employees.
    • Performed basic administrative tasks regarding banking products, including handling phone calls, inquiries and emails.
    • Offered to take on additional shifts during holidays and other busy periods to alleviate staffing shortages.
    • Performed currency transaction reports for foreign currency.
    • Handled cash transactions, balanced cash drawers, performed loan payments and issued cashier's checks.
    • Helped customers open and close accounts, apply for loans and make sound financial decisions.
    • Met or exceeded sales goals by promoting bank products and services in every interaction.
    • Conducted special service and account transactions for customers, including ordering checks and placing stop payment orders.
    10/2017 to 10/2020
    Sales Manager Invicta City, STATE,
    • Oversaw management and implementation of new revenue strategies, sales initiatives and customer engagement tactics to increase market share.
    • Exceeded sales goals and improved profitability by aligning sales strategies and business plans with market trends.
    • Boosted revenue and facilitated sales activity while developing consistent employee measurements for exceeding goals.
    • Supported all sales team members to drive growth and development.
    • Collaborated with 5-person team to effectively manage over $100k annual budget.
    • Projected more than $50,000 in sales during my first 6 months and achieved 45% of target.
    • Partnered with marketing team to align sales strategy with brand messaging across all communication channels.
    • Created and finalized quotes to complete deals between company, vendors and customers.
    • Reduced process gaps by hiring, supervising and coaching 5 employees on sales strategies and protocols, optimizing performance, growth and profitability.
    • Boosted team morale and overall sales volume by creating employee incentive sales contests.
    • Developed and implemented new sales strategies to update product lines.
    • Generated company growth for 2 consecutive years through market expansion and sales.
    • Elevated sales by being part of complete sales cycle process.
    • Boosted monthly sales 40% and exceeded lead conversion and sales goals.
    • Maintained professional network of potential clients and business opportunities.
    • Formalized sales process to enhance operations and promote acquisition of new customers.
    03/2018 to 08/2020
    Manager's Assistant He Cleans Up Well City, STATE,
    • Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
    • Reviewed sales reports to enhance sales performance and improve inventory management accuracy.
    • Organized schedules, workflows and shift coverage to meet expected business demands.
    • Implemented training processes for newly hired employees and supervised department managers, shift leads and production personnel.
    • Initiated inventory control measures to manage and replenish stock, maintain cost levels and meet customer demand.
    • Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
    • Collaborated with store manager to develop strategies for achieving sales and profit goals.
    • Directed and led employees, supervising activities to drive productivity and efficiency.
    • Secured revenue, accurately monitoring transactions and deposits to eliminate discrepancies.
    • Cultivated hands-on training, assessment, guidance and performance monitoring programs to coach and mentor employees.
    Education and Training
    Expected in 05/2012
    High School Diploma:
    John Dickinson HighSchool - Wilmington, DE,
    GPA:
    Accomplishments
    • Consistently maintained high customer satisfaction ratings.
    • Promoted from Hostess to waitress supervisor, in less than 12-months
    • Recognized as Employee of the month for outstanding performance and team contributions.
    • Used highly effective programs that significantly impacted efficiency and improved operations.
    • Named "Employee of the Month" more then a few times.
    • Developed highly effective sales training strategies as Sales Manager of a 5-10 -person team.
    • Led team to achieve and earning recognition from upper management and financial reward.
    • Promoted from sales to sales manager, in less than 12-months
    • Recognized for outstanding performance and team contributions.
    • Computed Data Reports - Provided required weekly, monthly and quarterly reports listing sales figures and client track records.
    • Multi-tasking - Cashiered with two cash registers at once in tandem to maximize customer flow.
    • Sales - Consistently generated additional revenue through skilled sales techniques.
    • Customer Service - Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.
    • Customer Interface - Greeted customers upon entrance and handled all cash and credit transactions.
    • Assisted customers over the phone regarding store operations, product, promotions and orders.

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    Resume Overview

    School Attended
    • John Dickinson HighSchool
    Job Titles Held:
    • Server/Waitress Supervisor
    • Lead Bank Teller
    • Sales Manager
    • Manager's Assistant
    Degrees
    • High School Diploma