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server trainer resume example with 5+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Summary

Results-oriented investment banking professional adept at managing competing priorities to accomplish challenging goals. Knowledgeable about compliance issues and legal concerns. Able to bring in new business and maximize success rates.

Customer-focused Retail Sales professional with solid understanding of retail dynamics, marketing and customer service. Offering years of experience providing quality product recommendations and solutions to meet customer needs and exceed expectations. Demonstrated record of exceeding revenue targets by leveraging communication skills and sales expertise.

Skills
  • Security compliance
  • Act knowledge
  • Check cashing
  • Cross-selling expertise
  • Customer service skills
  • Statement printing
  • Check ordering
  • Accurate money handling
  • Safe and vault operation
  • Excellent communication skills
  • Debt and credit management
  • Currency and coin counter
  • Exceptional customer service
  • Strong sense of banking ethics
Experience
05/2019 to Current
Server Trainer Milestone Retirement Communities Seatac, WA,
  • Kept food storage and preparation equipment in good working order to maximize safety and cost-efficiency of operations.
  • Coordinated optimal guest relations from initial contact through final check-out to boost satisfaction and brand loyalty.
  • Established and enforced standards of personnel performance and service to provide customers with consistent and positive experiences.
  • Maintained operations in full compliance with alcohol service standards and legal requirements to prevent incidents of overserving or underage drinking.
  • Maximized food quality by closely monitoring shipments, preparation and food handling by team members.
  • Controlled portion sizes and garnishing for optimal cost controls.
  • Sought out and implemented methods to improve service and team performance and boost business sustainability.
  • Educated waiters on the menu, memorization strategies and how to convey information in a positive and upbeat manner.
  • Wiped down and sanitized food preparation areas using dishcloths, hot water and cleaning products.
  • Assisted in preparing for special functions and banquets by setting up and taking down tables and chairs and decorating.
  • Served patrons daily with restauran with consistent recommendations for exceptional service.
  • Explained preparation of various menu items, describing ingredients and cooking methods to customers.
  • Calculated charges, issued table checks and collected payments from customers.
  • Cleaned and inspected food preparation areas for safe and sanitary food-handling practices.
  • Discussed menu items and dietary concerns, noted special requests and suggested appetizers or other additional items to meet upsell goals.
  • Prepared salads and appetizers to back up kitchen staff.
  • Cleaned, sanitized and organized food speed racks, bins and dry storage racks to keep food storage areas neat and prevent food-borne illness.
  • Discussed alternative selections with chef for guests with food allergies or gluten-free requests.
  • Welcomed guests with personable attitude and smile, offering to bring beverage orders while reviewing menu options.
  • Developed, improved and managed training programs.
  • Added special garnishes and other finishing touches to improve visual impact of plates and contrast or add flavor to dishes.
  • Kept tables neat, cleared away dirty dishes, wiped down surfaces and refreshed glasses.
  • Inspected restrooms for cleanliness and availability of supplies.
  • Communicated effectively with kitchen staff regarding customer allergies, dietary needs and other special requests.
  • Checked menus to verify current selection availability and cleanliness.
  • Maximized team performance by training new employees on proper food handling, guest expectations and restaurant protocols.
  • Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
  • Supervised staff preparing and serving meals per day.
  • Prepared and led food service training programs to teach staff.
  • Instructed new staff on restaurant facts, food handling procedures and techniques for maximizing efficiency.
  • Performed continuous reviews of wait staff and provided feedback directly to team members as well as managers.
08/2018 to 05/2019
Sales Associate Mccoy-Rockford Houston, TX,

Kept apprised of emerging trends and provided informative customer service to assist in product selection.

  • Mentored team members in mastering sales techniques to consistently exceed objectives.
  • Built and maintained effective relationships with peers and upper management to drive team success toward common sales, service and operational goals.
  • Coached team members on security risks and loss prevention to aid in mitigating store theft.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
  • Retained product, service and company policy knowledge to serve as resource for both coworkers and customers.
  • Trained all new sales employees on effective sales, service and operational strategies to maximize team performance.
  • Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions.
  • Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
  • Sold various products by explaining unique features and educating customers on proper application.
  • Helped customers by responding to inquiries and locating products.
  • Processed orders through system and coordinated product deliveries.
  • Assisted customers by finding needed items and checking inventory for items at other locations.
  • Drove sales applying proactive nature, knowledge of customer preferences and active listening skills.
  • Stayed up to date on store promotions, payment policies and security practices.
  • Readied merchandise for sales floor by marking items with identifying codes and accurate pricing.
  • Recommended optimal merchandise based on customer needs and desires.
  • Helped customers sign up for loyalty programs and submitted completed paperwork.
  • Demonstrated products to customers, discussed features and redirected objections to capture sales.
  • Communicated with customers about offerings, including policies, restrictions and refund policies.
  • Recommended merchandise to customers based on needs and preferences.
  • Stocked shelves and supplies and organized displays to focus customer attention on specific items.
  • Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
  • Educated customers on product and service offerings.
  • Used register system to ring up customer purchases, process payments and issue receipts.
  • Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
  • Observed customer behaviors to identify security threats and escalate concerns to supervisors.
02/2018 to 08/2018
Bank Teller Applied Card Systems Glen Mills, PA,
  • Maintained optimal financial controls by securing funds and making accurate transactions.
  • Met or exceeded sales goals by promoting bank products and services in every interaction.
  • Counted daily funds with manual and machine-assisted methods.
  • Verified amounts and integrity of every check or funds transfer.
  • Conducted special service and account transactions for customers, including ordering checks and placing stop payment orders.
  • Promoted facility security by monitoring customer behaviors and following established protocols to protect individuals and assets.
  • Reduced errors by double checking transactions.
  • Entered transactions into computer and issued customer receipts.
  • Received cash and checks for deposit, including verifying amounts and endorsements and examining cash to prohibit acceptance of counterfeit bills.
  • Warmly welcomed customers and offered pleasant service during entire transaction, which improved satisfaction ratings.
  • Explained bank services, financial products and applicable fees to customers.
  • Identified and reported suspicious behavior to security personnel as appropriate.
  • Acquired and maintained knowledge of emerging technologies, including customer virtual interactions.
  • Responded and assisted customers with account inquiries and updates.
  • Served customers each shift, remaining composed and professional even in high-stress situations.
  • Increased knowledge of banking products and services by actively participating in available training classes and workshops offered to employees.
  • Identified customer financial needs, goals and objectives and offered appropriate financial products to suit needs.
  • Demonstrated expertise in identifying and mitigating potential fraud and transaction risks.
  • Cashed customer checks, including verifying identification and checking account balances in accordance with bank policy.
  • Processed customer transactions hourly while demonstrating extreme attention to detail.
  • Processed customer transactions, including loan payments, safe deposit boxes and check-cashing.
  • Recommended bank products and services to current and prospective customers.
  • Adhered to strict guidelines regarding financial and customer data to avoid breaches and information misuse.
  • Reconciled cash and checks against computer records at end of shift.
  • Offered to take on additional shifts during holidays and other busy periods to alleviate staffing shortages.
05/2015 to 09/2017
Lifeguard Ymca Of Delaware Middletown, DE,
  • Consistently complied with pool regulations and policies while encouraging staff to adhere to guidelines.
  • Cleaned, brushed and vacuumed pools.
  • Monitored behaviors for safety violations and took steps to prevent further violations.
  • Contacted emergency personnel and provided aid while waiting for further assistance.
  • Garnered valuable advice to new swimmers on specific techniques and provided tips on building strength.
  • Kept watch over swimmers to ensure fast response when distress situations arose.
  • Maintained strong proficiency in CPR, First Aid and rescue techniques to provide optimal support to individuals in distress.
  • Led instructional classes for recreational users from dangerous situations.
  • Kept equipment in good working order with frequent inspections and minor repairs.
  • Patrolled areas to identify anyone in need of assistance and provide immediate care.
  • Led swimmer instructional lessons with participants of varying ages to share optimal swim techniques and build strength.
  • Updated logs detailing weather conditions, treatments provided and incident information to keep management informed of activities.
  • Routinely completed safety update training and ensured all patrons followed safety rules.
  • Maintained neat and clean pool area and clean water at all times.
  • Identified emergency situations, including potential drownings and entered water for lifesaving measures.
  • Logged chemical readings to keep pool water at safe levels and avoid potential for illness among patrons.
  • Handled situations and escalated issues to for immediate resolutions
  • Alerted patrons to immediate storm conditions by directing them to exit water immediately.
  • Conducted inspections of pool and removed any obstacles that could impede line of sight, including trash, toys.
  • Performed CPR on rescued individuals until paramedics' arrival, resulting in positive outcomes.
  • Informed patrons of unsafe or hazardous conditions, i and provided options for alternative activities.
  • Partnered with fellow team members on new customer service program to ensure seamless transitions.
  • Reminded patrons to walk carefully and avoid running around or near pool edges to prevent falls.
  • Communicated issues, including [Type] and [Type] to supervisor for assistance with remediation.
  • Performed basic life support, including CPR to stabilize individuals prior to ambulance arrival.
  • Collaborated closely with [Job title]s to identify areas of concern and most effective methods for remediation.
  • Supervised maintenance of [Type] and [Type] areas and notified [Type] department of issues requiring immediate resolution.
  • Explained safety rules and procedures regarding [Type] and [Type] activities to patrons and guests to inform and educate.
  • Optimized customer service by resolving issues quickly and with courteous demeanor.
  • Monitored [Type] area for signs of distress and immediately moved into action when emergencies occurred to alleviate potential injuries or fatalities.
Education and Training
Expected in
High School Diploma:
Purdue University - West Lafayette, IN
GPA:

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Resume Overview

School Attended

  • Purdue University

Job Titles Held:

  • Server Trainer
  • Sales Associate
  • Bank Teller
  • Lifeguard

Degrees

  • High School Diploma

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