server trainer resume example with 7+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • Home: (555) 432-1000
  • Cell:
Professional Summary

Looking to start as a Mortgage Loan Processor to kick off a long-term career in the financial industry. Excellent communication and negotiation skills. Proficient time manager and collaborative team player with financial work history. Excellent communicator with a strong eye for detail and a proactive nature. Looking to move back to Edmond

  • Information Verification
  • Customer service
  • Communications
  • Relationship development
  • Problem resolution
  • Legal compliance
  • Processing procedures
  • Appraisals
Work History
Server Trainer, 03/2019 to Current
99 RestaurantsWestfield, MA,
  • Managed 50 plus guests per day
  • Daily sales goals to increase every aspect for highest sales
  • Enforced performance and service standards to keep consistent, high-quality environment devoted to guest satisfaction
  • Orchestrated positive guest experiences at all stages by overseeing every area of steps of service
  • Integrated enhanced service and team management strategies to boost business profits by applying systematic-teamwork approach
  • Collected credit card, cash and gift certificate payments and dispensed change for cash transactions
  • Established sparkling connections with guests ensuring satisfaction and higher retention
Manager, 11/2018 to 03/2019
United Natural Foods IncSomersville, CT,
  • Improved operational planning and business frameworks to enhance resource utilization and reduce waste
  • Trained and guided team members to maintain high productivity and performance metrics
  • Maintained team efficiency by strategically delegating daily activities, monitoring output and rewarding positive contributions
  • Compiled data and reports daily and report information to corporate, weekly discussions on trends and methods for improving store results
  • Interviewed, trained and mentored staff to maximize effectiveness
  • Evaluated employees' strengths and assigned tasks based upon experience and training
  • Audited team performance and compliance with Atlanta Bread Corporate and health department standards
  • Evaluated data in sales and labor reports to proactively adjust and enhance daily operations
  • Facilitated change management activities for front of house staff of 26 individuals
  • Increased guest retention and satisfaction by closely monitored team member performance and assessing problematic practices
  • Implemented cleanliness tasks for daily functions in dealing with guests, achieving positive guest results
  • Enforced and optimized policies to maintain efficiency and responsiveness to demands of product
  • Communicated best practices among on-site and external personnel to align efforts,goals, and feedback
  • Demonstrated new products, procedures and techniques to employees weekly
Catering Manager, 02/2015 to 10/2018
Highgate HotelsHouma, LA,
  • Met with clients to outline desired goals and prepared quotes for overall catering costs
  • Used Catering software to establish initial structure of catering branch and secure all customer information into data-base
  • Inspected preparation and venues regularly to assess and maintain performance for cost-effective, safe operations
  • Investigated and integrated enhanced service and team management strategies to boost business profits
  • Promoted catering packages with most profitable outcomes without sacrificing client desires
  • Organized and oversaw service training to educate employees on customer relations, fine wine service knowledge and sales tactics targeting high-end clientele base
  • Coordinated with event planners for floor and table layouts, guest numbers and overall catering needs
  • Orchestrated positive customer experiences at all stages by overseeing operations consistently
  • Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction
  • Worked with accredited chefs to plan menus according to client needs and budgets
  • Designed catering packages to increase sales and customer experience
  • Trained both permanent and temporary staff members
  • Oversaw balancing of cash registers, reconciled transactions and deposited establishment's earnings
  • Expanded company 3 times in size by third year open
Mortgage Consultant Assistant, 06/2013 to 07/2015
M&M Foreclosure Prevention ServicesCity, STATE,
  • Worked with homeowners in financial distress to understand needs and provide prompt service
  • Resolved paperwork issues, improved operations by organizing data
  • Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately
  • Reviewed potential client's eligibility for Financial Services, so clients can be directed on best options to salvage their loan
  • Maintained calm, helpful, and resourceful environment that creates security and comfort in times of high stress
  • Sent out 60 mailers on average per day to increase revenue
No Degree: Finance, Expected in to Oklahoma City Community College - Oklahoma City, OK
High School Diploma: , Expected in 2011 to Edmond Santa Fe High School - Edmond, OK,

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Resume Overview

School Attended

  • Oklahoma City Community College
  • Edmond Santa Fe High School

Job Titles Held:

  • Server Trainer
  • Manager
  • Catering Manager
  • Mortgage Consultant Assistant


  • No Degree
  • High School Diploma

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