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Server Trainer Resume Example

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SERVER TRAINER
Summary

I have been an efficient business-conscious Manager/ Executive bringing over 12 years of experience in the food and retail industries. Focusing on professionally and enthusiastically offering leadership for employee relations through effective communications, training and development. Measuring performance to company goals and standards to establish targets for improvements in safety, quality, cost and delivery.

I am currently a server trainer offering six years of experience satisfying clientele using strong interpersonal, multitasking and time management skills. I am an outgoing individual with expertise in smoothly delivering food to guests and turning dining tables rapidly to maximize profits. Proficient in POS system operation.

Skills
  • Customer service
  • Upselling expertise
  • Training and developing skills
  • Safe food handling
  • New employee mentoring
  • Point of Sale (POS) system operations
  • Service prioritization
  • Service promotions
  • Interpersonal and written communication
  • Lead development of associates to desired levels
  • Project management
  • Supervising and training my team to promote leadership and strength
  • Budget control
  • Sales Techniques
  • Staff development to obtain performance improvements
  • Recruiting and hiring
  • Customer retention
  • Packaging and sanitation
Experience
Server Trainer, Cracker Barrel Old Country Store, February 2014-CurrentBarboursville, WV
  • Educated new servers on the menu, memorization strategies and how to convey information in a positive and upbeat manner.
  • Provided exceptional service to at least 50 customers per day at this establishment.
  • Prepared and led foodservice training programs to teach new staff various tasks such as stocking and restocking condiments, and correctly inputting orders into system.
  • Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
  • Prepared salads and desserts to assist kitchen staff.
  • Instructed new staff members on food handling procedures and techniques, maximizing efficiency to 100%.
  • Performed continuous reviews of new server trainees and provided feedback directly to team members as well as managers.
  • Welcomed guests with personable attitude and smile, offering to bring beverage orders while reviewing scripted menu options.
Sales Executive, Macys, August 2010-January 2014Barboursville, WV
  • Supported marketing and advertising efforts by creating marketing materials such as email blasts and flyers.
  • Strengthened company business by leading implementation of new projects and selling techniques.
  • Restocked break room supplies and energized communication boards in stockrooms to maximize team productivity.
  • Spearheaded Be Book Smart fundraising project in my store, resulting in 20% increase in revenue.
  • Boosted morale by holding events during Christmas shopping season, including luncheons and massage sessions to help reduce elevated stress as a result of the season and increased daily sales and credit goals.
  • Developed and executed business strategies to achieve short and long-term revenue objectives.
  • Oversaw sales associate schedules for team of 10-20 associates.
  • Accountable for shoe department, moderate sportswear, and fashion jewelry departments including overall customer satisfaction.
  • Reduced process gaps and mentored 10-20 sales associates on sales strategies and best practices.
  • Built effective channel partnerships to enhance department sales and drive group performance.
  • Coordinated and merchandised seasonal collections and designs based on trending styles.
  • Addressed customer concerns immediately and resolved satisfaction issues promptly to 100% satisfaction.
  • Attended all company sales trainings to improve skills and learn new selling techniques.
  • Determined customer needs through careful and active listening skills and identified appropriate style solutions within anticipated price range.
  • Developed sales goals and projected revenue for annual Go Red for Women campaign including sales incentives for top selling associates.
  • Selected on trend styled outfits for Dress for Success campaign.
Assistant General Manager, Bob Evans Farms, October 1998-July 2006Huntington, WV
  • Efficiently met business targets to provide streamlined operations performance.
  • Coordinated monthly budgets, managed profit and loss and consistently met desired margin targets.
  • Increased annual profit by streamlining processes and improving staff knowledge of optimal procedures.
  • Motivated and led team members to work together to achieve targets.
  • Developed and deepened community partnerships to create mutually-beneficial relationships and build new revenue channels.
  • Oversaw problem resolution to increase CRM and bolster overall client satisfaction.
  • Supervised critical tasks, including budget implementations, employee reviews, training and scheduling weekly.
  • Tracked comment card data, logging information to identify marketing trends, needs for improvement and guest satisfaction.
  • Disciplined and maintained staff of 100 to provide hospitable, professional service reflecting business initiatives.
  • Worked with community members to implement special events to boost customer numbers and profits.
  • Controlled business inventory to keep it beneath 3% monthly through effective oversight and usage monitoring.
  • Managed store cash intake with high accuracy and prepared daily bank deposits.
  • Applied knowledge of coverage needs and individual employee strengths to produce effective team schedules.
  • Placed new inventory orders and oversaw correct restocking procedures to maintain optimum operational output.
  • Limited utility, equipment, labor and food expenses by implementing cost-control strategies.
  • Enhanced team engagement and performance with daily updates and quarterly informational meetings.
Education and Training
Some College (No Degree)Nursing/Psychology, Ohio University, Athens Branch
High School DiplomaChesapeake High School, , Chesapeake OHMay 1994
Activities and Honors

~Go Red for Women campaign benefitting American Heart Association.

~Be Book Smart campaign benefitting Reading is Fundamental

~Shop for a Cause campaign benefitting March of Dimes

~Bag Hunger campaign benefitting local food banks

~Believe campaign benefitting Make-A-Wish foundation

~Counselor for Celebrate Recovery at River Cities Community Church

~Children's Choir Director at River Cities Community Church

~Who's Who Among American High School Students 1993

~All Ohio State Fair Youth Choir 1993

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Resume Overview

Companies Worked For:

  • Cracker Barrel Old Country Store
  • Macys
  • Bob Evans Farms

School Attended

  • Ohio University
  • Chesapeake High School

Job Titles Held:

  • Server Trainer
  • Sales Executive
  • Assistant General Manager

Degrees

  • Some College (No Degree)
    High School Diploma

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