LiveCareer-Resume

server trainer resume example with 14+ years of experience

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Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000, resumesample@example.com
Summary

Personable and dedicated employee with extensive experience in the customer service industry. Solid team player with upbeat, positive attitude and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Skills
  • Credit card payment processing
  • Problem-solving abilities
  • Data evaluation
  • Sales expertise
  • High-energy attitude
  • Product organization
  • Inbound and outbound calling
  • Quality assurance controls
  • Senior leadership support
  • Shipping and receiving understanding
  • Customer relations
  • Courteous demeanor
Experience
05/2009 to Current Server Trainer Milestone Retirement Communities | Englewood, CO,
  • Instructed new staff members on food handling procedures and techniques.
  • Welcomed guests with personable attitude and smile, offering to bring beverage orders while reviewing menu.
  • Worked directly with servers for more than three shifts during the training process.
  • Prepared and led foodservice training programs to teach staff various tasks such as stocking and restocking condiments, correctly inputting orders into system and performing credit and debit card transactions.
  • Educated waiters on the menu, memorization strategies and how to convey information in a positive and upbeat manner.
  • Maintained operations in full compliance with alcohol service standards and legal requirements to prevent incidents of overserving or underage drinking.
  • Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
  • Operated POS terminals to input orders, split bills and calculate totals.
  • Satisfied customers by topping off drinks and anticipating condiments, napkins and other needs.
  • Restocked nonperishable food items, condiments and napkins to keep pantry well-supplied.
  • Assisted customers in selecting appetizers, entrees and desserts and recommended alternative items for food allergies and gluten intolerances.
  • Prepared salads, appetizers and set up garnish stations to assist kitchen staff.
  • Handled cash, credit card and check transactions.
05/2014 to 09/2020 Daycare Worker Ace Hardware | Chapel Hill, TN,
  • Helped prepare meals, snacks and refreshments for children, accounting for individual dietary needs and restrictions.
  • Developed and implemented lesson plans based on ages and abilities of class children.
  • Recorded information about behavior, food service and medication dispensing.
  • Delivered direct, supervised care to groups of children between ages 4 months and 7 years.
  • Enforced rules to teach manners and maintain safe environment.
  • Assisted children in development of social, communication and problem-solving skills.
  • Kept children safe and secure at all times.
  • Used techniques such as positive reinforcement and behavior modeling to instill discipline in children.
01/2013 to 01/2014 Shift Supervisor Fat Cats | Chandler Heights, AZ,
  • Assisted upper management with daily operations to meet standards of service and quality.
  • Inspected incoming supplies to conform with materials specifications and quality standards.
  • Collaborated with team members to improve performance and implement training updates.
  • Created schedules and assigned jobs based on employee strengths and anticipated customer demand.
  • Performed opening and closing procedures including setting up registers and arranging products to keep facility operations-ready.
  • Created training manual for all employees to use as reference guide.
  • Resolved customer complaints and reported issues to senior management.
  • Prepared weekly payroll to keep up with projected weekly revenue.
  • Coached team members on food safety and sanitation processes, customer service, menu education and up-selling techniques to drive revenue.
  • Performed restaurant walk-throughs to gauge timeliness and excellent service quality.
  • Efficiently resolved problems or concerns to satisfaction of all involved parties.
  • Managed accounts payable, accounts receivable and payroll.
  • Conducted daily pre-shift and weekly departmental meetings to ensure organizational efficiency.
03/2007 to 05/2009 Arcade Supervisor Jenkinsons | City, STATE,
  • Interacted with hundreds of guests per day with friendly, patient manner to deliver positive, fun experience.
  • Supported customer needs by providing information and answering questions concerning facility, promotions, events and organizational rules and policies.
  • Collaborated with peers to deliver consistent service and promote customer retention.
  • Delivered high level of customer service through prompt issue resolution and dynamic attention to detail.
  • Assisted with ticket redemption and provided prize selection to customers.
  • Monitored arcade equipment for malfunctions to maintain functional operations.
  • Communicated proactively with guests to troubleshoot problems and provide guidance for arcade equipment.
  • Tracked prize inventory, replenishing stock as needed.
  • Operated cash register, following cash-handling procedures to finalize arcade purchases.
  • Gave cohesive directions to guests to easily find attractions, restaurants and restrooms.
Education and Training
Expected in 06/2009 to to High School Diploma | Point Pleasant Borough High School, Point Pleasant Beach, NJ GPA:
Expected in to to | Teacher Education, Subject-Specific Georgian Court University, Lakewood, NJ GPA:
Expected in to to | Business Management Ocean County College, Toms River, NJ GPA:

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Resume Overview

School Attended

  • Point Pleasant Borough High School
  • Georgian Court University
  • Ocean County College

Job Titles Held:

  • Server Trainer
  • Daycare Worker
  • Shift Supervisor
  • Arcade Supervisor

Degrees

  • High School Diploma
  • Some College (No Degree)
  • Some College (No Degree)

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