Server Trainer Resume Example

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Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,
Professional Summary

Accomplished Administrative Assistant with 8 years experience addressing various business office needs, including file and document management, inventory allocation and technical training. Proficient in maintaining stringent financial controls and timelines. Diplomatic and professional when communicating with stellar time management and multitasking expertise.

  • Office administration
  • Spreadsheet management
  • Advanced MS Office Suite Knowledge
  • Accounting Skills
  • Filing and data archiving
  • Invoice Processing
  • Payroll and budgeting
  • Administrative support
  • Expense reporting
  • Scheduling
  • Bookkeeping
  • Account Reconciliation
Work History
09/2017 to Current Server Trainer Milestone Retirement Communities | Susanville, CA,
  • Provided continuous evaluation and feedback to server employees.
  • Taught servers to memorize menu ingredients and provide information on preparation methods.
  • Discussed proper procedures for requesting identification and provided practice opportunities to trainees.
  • Observed participants and provided corrective measures for skill improvement.
  • Investigated and integrated enhanced service and team management strategies to boost business profits.
  • Created, updated and implemented training plans in collaboration with restaurant management.
  • Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
  • Trained new team members on restaurant procedures, menu items and performance strategies.
  • Organized and oversaw food service training to educate employees on various tasks, including resetting tables, relaying orders to cooks and upselling food and beverages.
  • Trained incoming staff on restaurant's practices, culture and procedures to maximize job satisfaction and productivity.
  • Evaluated skills assessment and observations to review effectiveness of training material.
06/2014 to 07/2016 Lead Server Clubcorp Club Operations, Inc. | Kansas City, MO,
  • Assigned work tasks and coordinated activities of dining room personnel to provide prompt and effective service to patrons.
  • Supervised restocking of salad bar and buffet for lunch and dinner service.
  • Scheduled numerous reservations and managed seating arrangements simultaneously in high-traffic family restaurant while maintaining calm, professional demeanor.
  • Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
  • Oversaw daily operations of all members of service team, including delegating tasks, training new staff and splitting tips at end of each shift.
  • Kept register accurate through correct billing, payment processing and cash management practices.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Arranged tables for customers, following established preparation procedures to provide guests with excellent experiences and foster repeat business.
05/2013 to 10/2014 Assistant Hairstylist Chubb | Irvine, CA,
  • Managed inventory of hair products and items and requested new supplies to meet expected demands.
  • Consulted with clients on current trends and offered advice on flattering cuts and styles.
  • Answered telephone calls to provide information and schedule new appointments.
  • Assisted 40 hairstylists and cosmetologists.
  • Studied advanced techniques to develop proficiency and better serve customers.
  • Minimized infection risks by using required solutions and procedures to clean and sanitize tools.
  • Assisted hair stylists with colorwork by applying base colors and toners.
  • Massaged customers scalps, monitored health and dryness conditions and conveyed concerns to hairdressers.
  • Inventoried products and supplies and kept products within optimal levels to meet shampooing, retail corner and hairdresser needs.
  • Kept detailed track of client preferences and product needs to enhance scheduling and customer service.
08/2004 to 05/2012 Administrative Assistant ELJW INC | City, STATE,
  • Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels.
  • Created detailed expense reports and requests for capital expenditures.
  • Processed invoices and expenses using QuickBooks to facilitate on-time payment.
  • Prepared meeting minutes and edited subcontractor proposals, project punch list, transmittals and memorandums for organizational support.
  • Welcomed office visitors warmly and alerted staff to arrivals of scheduled appointments.
  • Composed internal memos and external correspondence for senior management and reviewed all documentation to eliminate errors.
  • Arranged rapid office equipment repair and maintenance with vendors.
  • Supported efficient meetings by organizing spaces and materials, documenting discussions and distributing meeting notes.
  • Prepared packages for shipment, pickup and courier services for prompt delivery to customers.
  • Identified and recommended changes to existing processes to improve accuracy, efficiency and quality service.
  • Executed record filing system to improve document organization and management.
  • Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data.
  • Performed general office duties, including answering multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained staff directory and company policy handbook for human resources department.
  • Maintained complex digital filing system for financial information.
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
  • Handled client correspondence and tracked records to foster office efficiency.
  • Coordinated bookkeeping activities in QuickBooks and Lawson, including invoicing and accounts payable.
  • Scheduled office meetings and client appointments for team of 55 professional couriers.
Expected in 06/2028 Bachelor of Science | Nursing Delaware County Community College, Media, PA, GPA:
Expected in 05/2013 Cosmetology Degree | Cosmetology Empire Beauty School, Springfield, PA , GPA:
Expected in 06/2003 No Degree | Fashion Merchandising And Design Indiana University Of Pennsylvania, Indiana, PA, GPA:

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Resume Strength

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Resume Overview

School Attended
  • Delaware County Community College
  • Empire Beauty School
  • Indiana University Of Pennsylvania
Job Titles Held:
  • Server Trainer
  • Lead Server
  • Assistant Hairstylist
  • Administrative Assistant
  • Bachelor of Science
  • Cosmetology Degree
  • No Degree