server trainer resume example with 11 years of experience
JessicaClaire
Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000
Cell:
resumesample@example.com
:
Skills
Menu memorization
Safe food handling
Buffet setup and takedown
New employee mentoring
Point of Sale (POS) system operations
Seating assignment preparation
Waiting tables
Check payment processing
Special dietary requirements
Training expertise
Server management
Dining customer service
High-volume dining
Dining crew workflow optimization
Foodservice techniques
Effective customer upselling
Service prioritization
Summary
Hardworking Server with over 9 years of experience skilled at operating in fast-paced environments with demanding objectives for sales,service and quality. Enthusiastic team player successful at multitasking and delivering friendly, prompt service to all customers. Well-versed in maintaining clean and orderly tables, making personalized menu recommendations and managing closing duties such as reconciling cash drawers and restocking items to prepare for following shift. Reliable, Customer Service Certified team player proficient in POS system operations.
Experience
Server Trainer, 03/2013 to 06/2017 99 Restaurants – Woburn, MA,
Prepared salads, appetizers and set up garnish stations to assist kitchen staff.
Instructed new staff members on food handling procedures and techniques, maximizing efficiency [Number ]%.
Welcomed guests with personable attitude and smile, offering to bring beverage orders while reviewing menu options.
Educated waiters on the menu, memorization strategies and how to convey information in a positive and upbeat manner.
Worked directly with servers for more than 8 shifts during the training process.
Provided exceptional service to 25 customers per day at [Type] establishment.
Calculated charges, issued table checks and collected payments from customers.
Enforced staff performance and service standards to deliver consistent and positive customer experiences.
Collaborated with host, bus person and cook to efficiently serve food and beverage options.
Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
Server, 11/2010 to 01/2013 Oakleaf Village Of Raleigh – Florence, KY,
Educated guests on daily specials and appetizers, entrees, desserts and other menu items.
Operated POS terminals to input orders, split bills and calculate totals.
Satisfied customers by topping off drinks and anticipating condiments, napkins and other needs.
Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
Completed closing duties by emptying trash, safeguarding alcohol and polishing silverware.
Collaborated with host, bus person and cook to efficiently serve food and beverage options.
Promoted desserts, appetizers and specialty drinks to optimize sales.
Upsold customers and optimized table-turns to outperform average sales.
Provided exceptional service to 30+ customers per day.
Assisted customers in selecting appetizers, entrees and desserts and recommended alternative items for food allergies and gluten intolerances.
Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
Performed walked throughs during service to monitor guest satisfaction and advise serving and bussing staff of specific guest needs.
Carefully transferred orders from kitchen and bar areas to tables and cleared plates as patrons finished food and beverage items.
Assistant Manager, 02/2006 to 09/2010 Snooze – College Station, TX,
Planned and prepared workflow schedules, delegating tasks for 6-member team.
Secured revenue, accurately monitoring transactions and deposits to eliminate discrepancies.
Improved efficiency and productivity by implementing organization systems for financial reports, schedules and inventory control.
Implemented training processes for newly hired employees and supervised department managers, shift leads and production personnel.
Directed and led employees, supervising activities to drive productivity and efficiency.
Trained team of [7] to deliver outstanding customer service, boosting customer satisfaction ratings 75%.
Assisted General Manager in evaluating employee performance and cultivating improvement initiatives.
Organized schedules, workflows and shift coverage to meet expected business demands.
Reviewed sales reports to enhance sales performance and improve inventory management accuracy.
Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
Delegated daily tasks to team members to optimize group productivity.
Education and Training
High School Diploma: , Expected in 06/2007 to Killingly High School - Dayville, CT GPA:
Certifications
Adult and Pediatric First Aid/CPR/AED Certified on August 26,2020.
Customer Service and Sales Certified Specialist on June 30,2020.
Successfully completed Parenting BSEB (Birth Support Education and Beyond) course on September 25,2020.
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