LiveCareer-Resume

server trainer resume example with 14+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
Summary
Sales & Marketing Manager STRATEGY | LEADERSHIP | PERFORMANCE Extensive sales, marketing, and hospitality experience, with a focus on customer service and relationships. Excellent customer service skills, builds strong relationships with consumers, creating long-term buying relationships and referral base. Recognized by management as a trusted partner in building business and increasing bottom line sales. Keen eye for emerging market opportunities, able to create sales strategies based on buying trends. Creative marketer, responsible for email and direct mail campaigns as well as special events. Skilled manager, responsible for recruiting, hiring and training top talent, budgets, profit/loss statements, scheduling, inventory, compliance issues and cost-cutting strategies. CUSTOMER SERVICE - Builds rapport with customers - remembers names, product preferences to build long-term relationships. MANAGEMENT - Supervises day-to-day operations, oversee staff scheduling. Handles payroll and labor compliance issues. Prepares P/L statements, hiring/firing responsibilities.
Highlights
  • Strong Customer Service Skills
  • Revenue Forecasting
  • Rental Management Software
  • Multitasking Skills
  • Aspire Sales Training *Excellent Communication Skills
  • NAVIS
  • Website Development
  • Strategic Marketing
  • Google AdWords *Inventory Control
  • Staff Development
  • Social Media Marketing
  • Billing
  • Event Planning
  • Key Skills Assessment
Accomplishments
Experience
SERVER/TRAINER, 02/2015 - Present
Sunrise Senior Living Staten Island, NY,
  • Responsible for outstanding guest service and high level of menu knowledge, food preparation, and presentations.
  • Trainer for new employees, and continued server education of staff.
  • In-depth knowledge of menu and wine list.
  • Exceptional wine knowledge and the ability to pair food and wine.
SERVER/HOST, 08/2014 - 01/2015
3T Culinary, Inc Denver, CO,
  • Ensured fine dining experiences for customers to encourage repeat business.
  • Exceptional communication and customer service skills.
  • In-depth knowledge of menu and wine list.
  • Exceptional wine knowledge and the ability to pair food and wine.
SERVER, 04/2014 - 01/2015
Marten Transport Conway, AR,
  • Current with trending wine and spirits industry market.
  • Casual yet fast-paced environment with a large number of tables at one time.
  • Ability to multi-task and maintain a large group of patrons.
  • Outgoing, likeable, and friendly towards guests and staff.
OWNER, 01/2014 - Present
30A Escapes, Llc Panama City Beach, FL,
  • Creating, launching, and monitoring www.vapershardware.com Over $120,000 sales combined between www.vapershardware.com, eBay, and Amazon in 2014.
  • Monitoring inventory to ensure all sales orders and goals are met.
  • Utilizing social marketing (Facebook, Twitter, Reddit) as a means for market growth and recognition.
  • Creating email marketing campaigns to drive sales and increase market recognition.
  • Inventory control, ordering, and market research to stay focused and increase overall revenues.
  • Overseas shipping, logistics, and sales to continue to bring the most recent products to the market.
DIRECTOR OF GUEST SERVICES, 06/2013 - 03/2014
Solstice Sunglasses Gilroy, CA,
  • Directs and oversees all aspects of guest services, as well as the Front Desk and Reservations staff.
  • Working directly with guests to resolve issues in a timely and effective manner.
  • Work closely with homeowners to market, plan, and forecast revenue and performance.
  • Work with Rental Manager and President to create and implement cottage rental marketing plans.
  • Utilize all reporting tools to monitor revenue, performance, and forecasting future revenue.
RESERVATIONS SALES MANAGER, 09/2012 - 06/2013
Compass Group Usa Inc Portland, OR,
  • Hire, train, coach, and manage the Vacation Planners on the reservations process, and all aspects of the lead management software, Navis.
  • Utilize lead management software to analyze trends, booking pace, specials and packages, and business origination.
  • Tracking the success of packages and marketing plans through guest response.
  • Calculating and managing rate table to ensure maximum occupancy and revenue.
STORE MANAGER, 01/2008 - 01/2012
DORN'S LIQUORS AND WINE WAREHOUSES OF FLORIDA City, STATE,
  • Provided strategic inventory management of over 3,000 items including fine wine, liquor, craft beer, specialty food, and gourmet cheese.
  • Increased gross and net profit margins through negotiation and partnerships with wholesalers (from 26% - 33%).
  • Evaluated financial reports, including cash flow statements and profit and loss summaries.
  • Hired employees and provided ongoing coaching in all areas to ensure growth of a team environment.
  • Utilized email marketing campaigns and social media to generate sales and increase gross profits.
  • Organized Tasting Events for wine, beer, liquor, and cheese to increase customer knowledge, sales, and community involvement.
  • Worked closely with clients to assess event objections, budgets, logistics, and service.
SALES ASSOCIATE, 01/2005 - 01/2007
WINE WAREHOUSES OF FLORIDA City, STATE,
  • Receiving orders and pricing new selections.
  • Merchandising new and existing selections to provide effective placement.
  • Operating point-of-sale system to maintain client database, sales, purchasing, and inventory.
  • Assisting customers with wine selections based on needs, budgets, and food pairings.
Education
BACHELOR OF SCIENCE: Business, Expected in 1999
-
Colorado State University - Fort Collins, CO
GPA:
Status - Business
Skills
Billing, budgets, cash flow, coach, coaching, com, Excellent Communication, client, clients, Customer Service Skills, database, email, Event Planning, fast, financial reports, Forecasting, inventory management, inventory, Inventory Control, logistics, managing, marketing plans, market research, marketing, market, Merchandising, Multitasking, negotiation, presentations, pricing, profit, profit and loss, purchasing, Receiving, reporting, sales, Sales Training, shipping, Staff Development, strategic, Strategic Marketing, tables, Trainer, Website Development

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Resume Overview

School Attended

  • Colorado State University

Job Titles Held:

  • SERVER/TRAINER
  • SERVER/HOST
  • SERVER
  • OWNER
  • DIRECTOR OF GUEST SERVICES
  • RESERVATIONS SALES MANAGER
  • STORE MANAGER
  • SALES ASSOCIATE

Degrees

  • BACHELOR OF SCIENCE

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