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SERVER/TRAINER Resume Example

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SERVER/TRAINER
Summary
Sales & Marketing Manager STRATEGY | LEADERSHIP | PERFORMANCE Extensive sales, marketing, and hospitality experience, with a focus on customer service and relationships. Excellent customer service skills, builds strong relationships with consumers, creating long-term buying relationships and referral base. Recognized by management as a trusted partner in building business and increasing bottom line sales. Keen eye for emerging market opportunities, able to create sales strategies based on buying trends. Creative marketer, responsible for email and direct mail campaigns as well as special events. Skilled manager, responsible for recruiting, hiring and training top talent, budgets, profit/loss statements, scheduling, inventory, compliance issues and cost-cutting strategies. CUSTOMER SERVICE - Builds rapport with customers - remembers names, product preferences to build long-term relationships. MANAGEMENT - Supervises day-to-day operations, oversee staff scheduling. Handles payroll and labor compliance issues. Prepares P/L statements, hiring/firing responsibilities.
Highlights
  • Strong Customer Service Skills
  • Revenue Forecasting
  • Rental Management Software
  • Multitasking Skills
  • Aspire Sales Training *Excellent Communication Skills
  • NAVIS
  • Website Development
  • Strategic Marketing
  • Google AdWords *Inventory Control
  • Staff Development
  • Social Media Marketing
  • Billing
  • Event Planning
  • Key Skills Assessment
Experience
02/2015 - Current
MITCHELL'S FISH MARKET － TAMPA, FLSERVER/TRAINER
  • Responsible for outstanding guest service and high level of menu knowledge, food preparation, and presentations.
  • Trainer for new employees, and continued server education of staff.
  • In-depth knowledge of menu and wine list.
  • Exceptional wine knowledge and the ability to pair food and wine.
08/2014 - 01/2015
CAFé TANGO － SANTA ROSA BEACH, FLSERVER/HOST
  • Ensured fine dining experiences for customers to encourage repeat business.
  • Exceptional communication and customer service skills.
  • In-depth knowledge of menu and wine list.
  • Exceptional wine knowledge and the ability to pair food and wine.
04/2014 - 01/2015
LA PLAYA － SANTA ROSA BEACH, FLSERVER
  • Current with trending wine and spirits industry market.
  • Casual yet fast-paced environment with a large number of tables at one time.
  • Ability to multi-task and maintain a large group of patrons.
  • Outgoing, likeable, and friendly towards guests and staff.
01/2014 - Current
VAPER'S HARDWARE, LLC － SANTA ROSA BEACH, FLOWNER
  • Creating, launching, and monitoring www.vapershardware.com Over $120,000 sales combined between www.vapershardware.com, eBay, and Amazon in 2014.
  • Monitoring inventory to ensure all sales orders and goals are met.
  • Utilizing social marketing (Facebook, Twitter, Reddit) as a means for market growth and recognition.
  • Creating email marketing campaigns to drive sales and increase market recognition.
  • Inventory control, ordering, and market research to stay focused and increase overall revenues.
  • Overseas shipping, logistics, and sales to continue to bring the most recent products to the market.
06/2013 - 03/2014
ROSEMARY BEACH COTTAGE RENTAL COMPANY － ROSEMARY BEACH, FLDIRECTOR OF GUEST SERVICES
  • Directs and oversees all aspects of guest services, as well as the Front Desk and Reservations staff.
  • Working directly with guests to resolve issues in a timely and effective manner.
  • Work closely with homeowners to market, plan, and forecast revenue and performance.
  • Work with Rental Manager and President to create and implement cottage rental marketing plans.
  • Utilize all reporting tools to monitor revenue, performance, and forecasting future revenue.
09/2012 - 06/2013
ROSEMARY BEACH COTTAGE RENTAL COMPANY － ROSEMARY BEACH, FLRESERVATIONS SALES MANAGER
  • Hire, train, coach, and manage the Vacation Planners on the reservations process, and all aspects of the lead management software, Navis.
  • Utilize lead management software to analyze trends, booking pace, specials and packages, and business origination.
  • Tracking the success of packages and marketing plans through guest response.
  • Calculating and managing rate table to ensure maximum occupancy and revenue.
01/2008 - 01/2012
DORN'S LIQUORS AND WINE WAREHOUSES OF FLORIDA － GAINESVILLE, FLSTORE MANAGER
  • Provided strategic inventory management of over 3,000 items including fine wine, liquor, craft beer, specialty food, and gourmet cheese.
  • Increased gross and net profit margins through negotiation and partnerships with wholesalers (from 26% - 33%).
  • Evaluated financial reports, including cash flow statements and profit and loss summaries.
  • Hired employees and provided ongoing coaching in all areas to ensure growth of a team environment.
  • Utilized email marketing campaigns and social media to generate sales and increase gross profits.
  • Organized Tasting Events for wine, beer, liquor, and cheese to increase customer knowledge, sales, and community involvement.
  • Worked closely with clients to assess event objections, budgets, logistics, and service.
01/2005 - 01/2007
WINE WAREHOUSES OF FLORIDA － TAMPA, FLSALES ASSOCIATE
  • Receiving orders and pricing new selections.
  • Merchandising new and existing selections to provide effective placement.
  • Operating point-of-sale system to maintain client database, sales, purchasing, and inventory.
  • Assisting customers with wine selections based on needs, budgets, and food pairings.
Education
1999
Colorado State UniversityFort Collins, COBACHELOR OF SCIENCE: BusinessBusiness
Skills
Billing, budgets, cash flow, coach, coaching, com, Excellent Communication, client, clients, Customer Service Skills, database, email, Event Planning, fast, financial reports, Forecasting, inventory management, inventory, Inventory Control, logistics, managing, marketing plans, market research, marketing, market, Merchandising, Multitasking, negotiation, presentations, pricing, profit, profit and loss, purchasing, Receiving, reporting, sales, Sales Training, shipping, Staff Development, strategic, Strategic Marketing, tables, Trainer, Website Development
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Resume Overview

Companies Worked For:

  • MITCHELL'S FISH MARKET
  • CAFé TANGO
  • LA PLAYA
  • VAPER'S HARDWARE, LLC
  • ROSEMARY BEACH COTTAGE RENTAL COMPANY
  • DORN'S LIQUORS AND WINE WAREHOUSES OF FLORIDA
  • WINE WAREHOUSES OF FLORIDA

School Attended

  • Colorado State University

Job Titles Held:

  • SERVER/TRAINER
  • SERVER/HOST
  • SERVER
  • OWNER
  • DIRECTOR OF GUEST SERVICES
  • RESERVATIONS SALES MANAGER
  • STORE MANAGER
  • SALES ASSOCIATE

Degrees

  • BACHELOR OF SCIENCE : Business

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