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Server Trainer Resume Example

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SERVER TRAINER
Summary

Organized, hardworking student studying history and religion at Radford University. I am excellent at multi-tasking and thinking on my feet. I am accustomed to both fast-paced and slow-paced environments. I am comfortable with communicating through various mediums.

Hardworking server and trainer skilled at meeting needs of diverse customers while keeping calm and maintaining professionalism. History of working on feet for long periods of time and training incoming staff. Solid background in food service field with three years of experience.

Skills
  • Effective communication skills--via email, phone call, memos, in person communication, etc.
  • Leadership skills
  • Training expertise
  • Conflict and dispute resolution
  • Analyzing and processing information
  • Multi-tasking
Experience
02/2019 - 06/2020Server TrainerPK's Bar and Grill | Blacksburg, VA
  • Welcomed guests with personable attitude and smile, offering to bring beverage orders while reviewing menu options.
  • Educated waiters on the menu, memorization strategies and how to convey information in a positive and upbeat manner.
  • Partnered with team members to efficiently serve food and beverages.
  • Instructed new staff on restaurant facts, food handling procedures and techniques for maximizing efficiency.
  • Calculated charges, issued table checks and collected payments from customers.
  • Watched new staff for concerns such as drug use and card skimming.
  • Resolved guest issues related to food quality, service times and incorrect orders.
  • Prepared coffee, tea, soda and other nonalcoholic beverages for guests.
  • Multitasked effectively to deliver menu items to guests in timely manner.
  • Performed side work such as cleaning, restocking, polishing silverware and preparing tables for next shift.
  • Trained new employees on service standards and menu items to improve onboarding processes.
  • Built extensive knowledge of menu items and wine pairings to drive sales.
  • Partnered with other servers to manage service to large parties such as receptions and banquets.
  • Informed guests on recipes with attention to particular allergens.
  • Bussed tables and removed unnecessary items to facilitate positive experiences.
  • Promoted specials and seasonal items with detailed descriptions of dishes.
09/2017 - 05/2019Certified Server TrainerRuby Tuesday | Christiansburg, VAonboardingt shift.
  • Trained new employees on service standards and menu items to improve onboarding processes.
  • Built extensive knowledge of menu items and wine pairings to drive sales.
  • Partnered with other servers to manage service to large parties such as receptions and banquets.
  • Informed guests on recipes with attention to particular allergens.
  • Bussed tables and removed unnecessary items to facilitate positive experiences.
  • Promoted specials and seasonal items with detailed descriptions of dishes.
    • onboarding
    04/2018 - 05/2018Community AssistantCopper Beech Townhomes | Radford, VA
    • Protected confidential information of residents with careful documentation.
    • Worked with environmental services employees to complete cleaning, laundry and housekeeping duties.
    • Supported residents with behavioral problems by responding in calm, empathetic demeanor.
    • Contacted tenants to collect overdue rent or to discuss other important issues.
    • Scheduled maintenance calls.
    • Executed leases with new and returning tenants, collecting all pertinent information including background investigations and credit checks.
    • Welcomed 5-10 potential tenants weekly.
    • Maintained in-depth knowledge of competition through consistent evaluation of market conditions and trends.
    • Enhanced event space quality by partnering with construction crews and contractors to complete maintenance and repairs.
    • Answered calls and responded to inquiries from various parties, using strong active listening and open-ended questioning skills to resolve problems.
    • Implemented business strategies to maximize tenant satisfaction and reduce vacancies.
    • Showed tenants around properties, highlighting features and redirecting concerns to capture interest.
    06/2017 - 08/2017Team MemberTarget | Venice, FL
    • Maintained clean and organized workspace, enabling coworkers to locate resources and product.
    • Cleaned equipment, disposed of waste, closed registers and carried out other closing duties.
    • Received and accurately processed customer payments.
    • Developed creative and appealing latte art techniques and instructed coworkers in method.
    • Properly cleaned all equipment, including coffee grinders, espresso machines, coffee machines, etc. and sanitized counters to avoid illness.
    • Resolved customer disputes with tact and professionalism.
    • Greeted guests with pleasant smile and superior customer service.
    • Managed morning rush of over 30 customers daily with efficient, levelheaded customer service.
    • Maintained highest standards of conduct and service to support company reputation.
    • Brewed approximately 3-4 batches of coffee per six hour timeframe, keeping watchful eye on levels to avoid empty machines during peak shop hours.
    • Greeted over 30 customers daily, answered questions and recommended drinks and pastries.
    • Memorized official and off-menu preparations to serve all customer beverage desires.
    • Monitored cafe for seating availability, safety and well being of guests.
    • Enthusiastically engaged customers during busy periods to keep mood light and fun.
    Education and Training
    06/2020High School Diploma
    North Port High School | North Port High School
    • 3.2 unweighted GPA
    • Ranked in Top 15% of class
    Some College (No Degree)
    New River Community College | Dublin, VA
    Expected in 05/2023Bachelor of Arts: History
    Radford University | Radford, VA
    • Minor in religion
    • 3.455 overall GPA
    • 3.775 in major GPA
    • Dean's List Honoree Fall 2019
    • Dean's List Honoree Spring 2020
    Activities and Honors
    • Regional Best Teacher Award Essay Winner
    • High ranking officer in the NPHS Marching Band for three years
    • President of the NPHS Speech and Debate Club
    • National Honor Society Member
    • NPHS Student Government Member
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    Resume Overview

    Companies Worked For:

    • PK's Bar and Grill
    • Ruby Tuesday
    • Copper Beech Townhomes
    • Target

    School Attended

    • North Port High School
    • New River Community College
    • Radford University

    Job Titles Held:

    • Server Trainer
    • Certified Server Trainer
    • Community Assistant
    • Team Member

    Degrees

    • 06/2020 High School Diploma
      Some College (No Degree)
      Expected in 05/2023 Bachelor of Arts : History

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