Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Summary
Personable Server with more than 20 years of experience in food and beverage industry. Intelligent and focused with in-depth knowledge of current menu items, garnishes, ingredients and preparation methods. Punctual and communicative individual driven to exceed sales goals and build long-term, loyal relationships with customers.
Experience
06/2019 to Current
Server TrainerMilestone Retirement Communities – Elk Grove, CA,
Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests.
Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
Managed closing duties, including restocking items and reconciling cash drawer.
Answered phone inquiries to schedule and confirm reservations, record takeout orders and answer service questions.
Assisted individuals in selecting meal options, including entrees and desserts and recommended alternative items for those with food allergies and gluten intolerances.
Educated guests on daily specials and menu offerings such as appetizers, entrees and desserts.
Calculated charges, issued table checks and collected payments from customers.
Completed opening and closing checklists by emptying trash, safeguarding alcohol and polishing silverware.
Educated waiters on the menu, memorization strategies and how to convey information in a positive and upbeat manner.
Partnered with team members to efficiently serve food and beverages.
Instructed new staff on restaurant facts, food handling procedures and techniques for maximizing efficiency.
Enforced staff performance and service standards to deliver consistent and positive customer experiences.
08/2012 to 04/2019
Server TrainerMilestone Retirement Communities – Mesa, AZ,
Held daily meetings with servers on each shift to discuss specials and driving sales of key items SKILLS AND ABILITIES.
Used correct cleaning, sanitizing and food handling.
Extensive gastronomy and beverage knowledge procedures to maintain optimal protections for guests I can pair wine with the best of 'em.
Stayed up to date on menu changes to offer current and.
Extensive culinary skills accurate information, answer questions and help guests
Select optimal meal choices based on individual preferences.
Superior interpersonal skills + guest experience.
Applied communication and problem-solving skills to I can literally talk to anyone about anything.
Resolve guest complaints and promote long-term loyalty.
Up-selling Rockstar.
Maintained guest satisfaction with timely table check-ins to I make people buy food and beverages they assess drink or other needs don't know they want.
Trained new staff on restaurant operations and policies to.
Coordinated optimal guest relations from initial contact through final check-out to boost satisfaction and brand loyalty.
Maintained operations in full compliance with alcohol service standards and legal requirements to prevent incidents of over serving or underage drinking.
Educated waiters on the menu, memorization strategies and how to convey information in a positive and upbeat manner.
Partnered with team members to efficiently serve food and beverages.
Enforced staff performance and service standards to deliver consistent and positive customer experiences.
12/2008 to 12/2011
ServerStafford Healthcare – Port Orchard, WA,
Professionally served guest requests and expectations.
Modeled strategies to wait staff for delivering exceptional and Communications / Media Certificate friendly service to every guest, every time Computer Networking and Repair Certificate.
Memorized restaurant wine stock and appropriate entree pairings.
Collaborate with Head Chef + Sous Chef to create daily specials.
Operated POS terminals to input orders, split bills and calculate totals.
Educated guests on daily specials and menu offerings such as appetizers, entrees and desserts.
Arranged each place setting attractively, using clean, chip-free plates and utensils.
Checked patrons' identification to monitor minimum age requirements for consumption of alcoholic beverages.
Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
Communicated with event coordinators to verify appropriate and adequate accommodations for larger parties.
Skills
Issue diagnosis and resolution
System upgrades
Computer configurations
Software feature demonstrations
Technical troubleshooting
Software upgrades
Application installations
Equipment repair
Hardware configuration
Customer support needs assessment
Windows XP/Vista/7/8/8.1/10
Hardware diagnosis
Exceptional telephone etiquette
Computer maintenance
Hardware upgrades
Overclocking CPU Ram GPU
Custom PC builds
Case Modifications
Education and Training
Expected in 06/2000
High School Diploma: Lanphier High School - Springfield,Il, GPA:
Expected in 06/2000
Certificate: Computer Repair Springfield CACC - Springfield,IL, GPA:
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