Server Trainer Resume Example
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SERVER TRAINER
Summary
Personable Server with more than 20 years of experience in food and beverage industry. Intelligent and focused with in-depth knowledge of current menu items, garnishes, ingredients and preparation methods. Punctual and communicative individual driven to exceed sales goals and build long-term, loyal relationships with customers.
Experience
06/2019 - CurrentServer TrainerCompany Name | City, State
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests.
- Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
- Managed closing duties, including restocking items and reconciling cash drawer.
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and answer service questions.
- Assisted individuals in selecting meal options, including entrees and desserts and recommended alternative items for those with food allergies and gluten intolerances.
- Educated guests on daily specials and menu offerings such as appetizers, entrees and desserts.
- Calculated charges, issued table checks and collected payments from customers.
- Completed opening and closing checklists by emptying trash, safeguarding alcohol and polishing silverware.
- Educated waiters on the menu, memorization strategies and how to convey information in a positive and upbeat manner.
- Partnered with team members to efficiently serve food and beverages.
- Instructed new staff on restaurant facts, food handling procedures and techniques for maximizing efficiency.
- Enforced staff performance and service standards to deliver consistent and positive customer experiences.
09/2012 - 05/2019Server TrainerCompany Name | City, State
- Held daily meetings with servers on each shift to discuss specials and driving sales of key items SKILLS AND ABILITIES.
- Used correct cleaning, sanitizing and food handling.
- Extensive gastronomy and beverage knowledge procedures to maintain optimal protections for guests I can pair wine with the best of 'em.
- Stayed up to date on menu changes to offer current and.
- Extensive culinary skills accurate information, answer questions and help guests
- Select optimal meal choices based on individual preferences.
- Superior interpersonal skills + guest experience.
- Applied communication and problem-solving skills to I can literally talk to anyone about anything.
- Resolve guest complaints and promote long-term loyalty.
- Up-selling Rockstar.
- Maintained guest satisfaction with timely table check-ins to I make people buy food and beverages they assess drink or other needs don't know they want.
- Trained new staff on restaurant operations and policies to.
- Coordinated optimal guest relations from initial contact through final check-out to boost satisfaction and brand loyalty.
- Maintained operations in full compliance with alcohol service standards and legal requirements to prevent incidents of over serving or underage drinking.
- Educated waiters on the menu, memorization strategies and how to convey information in a positive and upbeat manner.
- Partnered with team members to efficiently serve food and beverages.
- Enforced staff performance and service standards to deliver consistent and positive customer experiences.
01/2009 - 01/2012ServerCompany Name | City, State
- Professionally served guest requests and expectations.
- Modeled strategies to wait staff for delivering exceptional and Communications / Media Certificate friendly service to every guest, every time Computer Networking and Repair Certificate.
- Memorized restaurant wine stock and appropriate entree pairings.
- Collaborate with Head Chef + Sous Chef to create daily specials.
- Operated POS terminals to input orders, split bills and calculate totals.
- Educated guests on daily specials and menu offerings such as appetizers, entrees and desserts.
- Arranged each place setting attractively, using clean, chip-free plates and utensils.
- Checked patrons' identification to monitor minimum age requirements for consumption of alcoholic beverages.
- Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
- Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
- Communicated with event coordinators to verify appropriate and adequate accommodations for larger parties.
Skills
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Education and Training
06/2000High School Diploma
Lanphier High School | City
Lanphier High School | City
06/2000Certificate: Computer Repair
Springfield CACC | City
Springfield CACC | City
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Resume Overview
School Attended
- Lanphier High School
- Springfield CACC
Job Titles Held:
- Server Trainer
- Server
Degrees
- 06/2000 High School Diploma
06/2000 Certificate : Computer Repair
