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Server Trainer Resume Example

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SERVER TRAINER
Summary

Personable Server with more than 20 years of experience in food and beverage industry. Intelligent and focused with in-depth knowledge of current menu items, garnishes, ingredients and preparation methods. Punctual and communicative individual driven to exceed sales goals and build long-term, loyal relationships with customers.

Experience
06/2019 - CurrentServer TrainerTGI Friday's | Denver, CO
  • Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
  • Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests.
  • Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
  • Managed closing duties, including restocking items and reconciling cash drawer.
  • Answered phone inquiries to schedule and confirm reservations, record takeout orders and answer service questions.
  • Assisted individuals in selecting meal options, including entrees and desserts and recommended alternative items for those with food allergies and gluten intolerances.
  • Educated guests on daily specials and menu offerings such as appetizers, entrees and desserts.
  • Calculated charges, issued table checks and collected payments from customers.
  • Completed opening and closing checklists by emptying trash, safeguarding alcohol and polishing silverware.
  • Educated waiters on the menu, memorization strategies and how to convey information in a positive and upbeat manner.
  • Partnered with team members to efficiently serve food and beverages.
  • Instructed new staff on restaurant facts, food handling procedures and techniques for maximizing efficiency.
  • Enforced staff performance and service standards to deliver consistent and positive customer experiences.
09/2012 - 05/2019Server TrainerTGI Fridays | St. Charles, St Charles, MO
  • Held daily meetings with servers on each shift to discuss specials and driving sales of key items SKILLS AND ABILITIES.
  • Used correct cleaning, sanitizing and food handling.
  • Extensive gastronomy and beverage knowledge procedures to maintain optimal protections for guests I can pair wine with the best of 'em.
  • Stayed up to date on menu changes to offer current and.
  • Extensive culinary skills accurate information, answer questions and help guests
  • Select optimal meal choices based on individual preferences.
  • Superior interpersonal skills + guest experience.
  • Applied communication and problem-solving skills to I can literally talk to anyone about anything.
  • Resolve guest complaints and promote long-term loyalty.
  • Up-selling Rockstar.
  • Maintained guest satisfaction with timely table check-ins to I make people buy food and beverages they assess drink or other needs don't know they want.
  • Trained new staff on restaurant operations and policies to.
  • Coordinated optimal guest relations from initial contact through final check-out to boost satisfaction and brand loyalty.
  • Maintained operations in full compliance with alcohol service standards and legal requirements to prevent incidents of over serving or underage drinking.
  • Educated waiters on the menu, memorization strategies and how to convey information in a positive and upbeat manner.
  • Partnered with team members to efficiently serve food and beverages.
  • Enforced staff performance and service standards to deliver consistent and positive customer experiences.
01/2009 - 01/2012ServerBella Milano | Springfield, IL
  • Professionally served guest requests and expectations.
  • Modeled strategies to wait staff for delivering exceptional and Communications / Media Certificate friendly service to every guest, every time Computer Networking and Repair Certificate.
  • Memorized restaurant wine stock and appropriate entree pairings.
  • Collaborate with Head Chef + Sous Chef to create daily specials.
  • Operated POS terminals to input orders, split bills and calculate totals.
  • Educated guests on daily specials and menu offerings such as appetizers, entrees and desserts.
  • Arranged each place setting attractively, using clean, chip-free plates and utensils.
  • Checked patrons' identification to monitor minimum age requirements for consumption of alcoholic beverages.
  • Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
  • Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
  • Communicated with event coordinators to verify appropriate and adequate accommodations for larger parties.
Skills
  • Issue diagnosis and resolution
  • System upgrades
  • Computer configurations
  • Software feature demonstrations
  • Technical troubleshooting
  • Software upgrades
  • Application installations
  • Equipment repair
  • Hardware configuration
  • Customer support needs assessment
  • Windows XP/Vista/7/8/8.1/10
  • Hardware diagnosis
  • Exceptional telephone etiquette
  • Computer maintenance
  • Hardware upgrades
  • Overclocking CPU Ram GPU
  • Custom PC builds
  • Case Modifications
Education and Training
06/2000High School Diploma
Lanphier High School | Springfield,Il
06/2000Certificate: Computer Repair
Springfield CACC | Springfield,IL
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Resume Overview

Companies Worked For:

  • TGI Friday's
  • TGI Fridays
  • Bella Milano

School Attended

  • Lanphier High School
  • Springfield CACC

Job Titles Held:

  • Server Trainer
  • Server

Degrees

  • 06/2000 High School Diploma
    06/2000 Certificate : Computer Repair

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