Server Trainer resume example with 14+ years of experience
JessicaClaire
Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK
H: (555) 432-1000
C:
resumesample@example.com
Date of Birth:
India:
:
single:
Professional Summary
Experienced in operating POS systems, taking orders, managing tables and maintaining smooth customer flows in fast-paced restaurants. Familiar with training new staff how to complete work quickly. Recognized for significantly increasing guest check averages by promoting appetizers, specialty items and unique wine selections. Collaborative, thoughtful team leader with clear, comprehensive and directive supervision.Cheerful always ready to help team members by taking on additional tasks. Skilled at making customers feel welcome and answering any concerns. Efficiently maintain all service standards and follow safe service regulations. Accustomed to working in hazardous conditions and high stress environments while paying close attention to details and focusing on task at hand. Flexible and determined to succeed. Former military professional with solid experience and training in operations management. Successful at building strategic partnerships and alliances and spearheading business relationships to achieve beneficial outcomes.
Work History
Server Trainer, 05/2017 - Current Milestone Retirement Communities – Boise, ID,
Maintained high standards of food quality by reviewing shipments, overseeing preparation and monitoring food safety.
Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
Protected business, team members and customers by monitoring alcohol consumption and keeping operation in line with legal service requirements.
Inspected preparation and storage equipment regularly to assess and maintain performance for cost-effective, safe operations.
Trained incoming staff on restaurant's practices, culture and procedures to maximize job satisfaction and productivity.
Reviewed pricing and ordered food ingredients, kitchen appliances and supplies.
Managed food resources, memorized orders and coordinated service in 71- table restaurant.
Orchestrated positive customer experiences at all stages by overseeing every area.
Limited portion sizes and used garnishes to control food costs.
Checked identification to enforce age regulations for alcoholic beverages.
Applied comprehensive knowledge of wine, cider and beer as well as appropriate entree pairings- increasing daily beverage sales by.
Taught servers to memorize menu ingredients and provide information on preparation methods.
Monitored guests for intoxication and immediately reported concerns to management, contributing to safe and welcoming environments for all patrons.
Provided continuous evaluation and feedback to server employees.
Trained new team members on restaurant procedures, menu items and performance strategies.
Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
Quality Assurance Manager, 10/2014 - 03/2017 Exova – Warsaw, IN,
Assured consistent quality of production by implementing and enforcing automated practice systems.
Recorded, analyzed and distributed statistical information.
Evaluated interactions between associates and customers to assess personnel performance and customer satisfaction.
Implemented new quality assurance and customer service standards.
Ensured all legal standards were met.
Scheduled and chaired quality review meetings to review effectiveness of performance mitigating risk, improving throughput and achieving customer satisfaction.
Applied coaching techniques and tools to support managers and team members in improving performance.
Collaborated with audit clients and action owners to apply root cause analysis guidance and establish effective corrective action plans.
Maintained compliance with DOT regulations, accurately documenting driver qualifications, permits and equipment information.
Monitored and maintained high level of on-time delivery reliability service and performance
Managed all aspects of daily delivery, including routing, driver supervision and DOT compliance.
Loaded, unloaded and moved material to and from storage and production areas.
Followed all policies, regulations, dress codes and schedules.
Reported all accidents, damage and malfunctions involving company equipment to management.
Maneuvered trucks into loading or unloading positions, following signals from loading crew to properly position vehicle and loading equipment.
Maintained daily, legible DOT log book and submitted corresponding documents.
Generated day-to-day productivity and logistics reports for senior leadership to assist in executive decision-making.
Maximized load safety by balancing, securing and weighing products.
Pushed and pulled dollies into place and raised and lowered landing gear on semi-trailers.
Completed daily inspections, basic maintenance and common repair actions to keep equipment operating at full capacity.
Completed basic maintenance and minor repairs to keep vehicle neat and running properly.
Dropped and hooked trailers and changed configuration of equipment when necessary.
Attended and participated in all driver safety meetings.
Managed discrepancy documentation for incoming shipments.
Maintained safe driving record by observing all road rules, remaining cautious and alert in unfamiliar areas and keeping control of vehicle at all times.
Inspected trucks for malfunctions and reported vehicles to management for corrective action.
Managed supplier record tracking and data communications tasks while automating operations to enhance efficiency.
Inspected tires, lights, brakes and gas, oil and water levels.
Operated with safety and skill to avoid accidents and delays.
Any information uploaded, such as a resume, or input by the user is owned solely by the user, not LiveCareer. For further information, please visit our Terms of Use.