Server Trainer resume example with 14+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
Professional Summary

Experienced in operating POS systems, taking orders, managing tables and maintaining smooth customer flows in fast-paced restaurants. Familiar with training new staff how to complete work quickly. Recognized for significantly increasing guest check averages by promoting appetizers, specialty items and unique wine selections. Collaborative, thoughtful team leader with clear, comprehensive and directive supervision.Cheerful always ready to help team members by taking on additional tasks. Skilled at making customers feel welcome and answering any concerns. Efficiently maintain all service standards and follow safe service regulations. Accustomed to working in hazardous conditions and high stress environments while paying close attention to details and focusing on task at hand. Flexible and determined to succeed. Former military professional with solid experience and training in operations management. Successful at building strategic partnerships and alliances and spearheading business relationships to achieve beneficial outcomes.

Work History
Server Trainer, 05/2017 - Current
Milestone Retirement Communities Boise, ID,
  • Maintained high standards of food quality by reviewing shipments, overseeing preparation and monitoring food safety.
  • Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
  • Protected business, team members and customers by monitoring alcohol consumption and keeping operation in line with legal service requirements.
  • Inspected preparation and storage equipment regularly to assess and maintain performance for cost-effective, safe operations.
  • Trained incoming staff on restaurant's practices, culture and procedures to maximize job satisfaction and productivity.
  • Reviewed pricing and ordered food ingredients, kitchen appliances and supplies.
  • Managed food resources, memorized orders and coordinated service in 71- table restaurant.
  • Orchestrated positive customer experiences at all stages by overseeing every area.
  • Limited portion sizes and used garnishes to control food costs.
  • Checked identification to enforce age regulations for alcoholic beverages.
  • Applied comprehensive knowledge of wine, cider and beer as well as appropriate entree pairings- increasing daily beverage sales by.
  • Taught servers to memorize menu ingredients and provide information on preparation methods.
  • Monitored guests for intoxication and immediately reported concerns to management, contributing to safe and welcoming environments for all patrons.
  • Provided continuous evaluation and feedback to server employees.
  • Trained new team members on restaurant procedures, menu items and performance strategies.
  • Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
Quality Assurance Manager, 10/2014 - 03/2017
Exova Warsaw, IN,
  • Assured consistent quality of production by implementing and enforcing automated practice systems.
  • Recorded, analyzed and distributed statistical information.
  • Evaluated interactions between associates and customers to assess personnel performance and customer satisfaction.
  • Implemented new quality assurance and customer service standards.
  • Ensured all legal standards were met.
  • Scheduled and chaired quality review meetings to review effectiveness of performance mitigating risk, improving throughput and achieving customer satisfaction.
  • Applied coaching techniques and tools to support managers and team members in improving performance.
  • Collaborated with audit clients and action owners to apply root cause analysis guidance and establish effective corrective action plans.
Truck Driver, 09/2009 - 02/2015
Universal Forest Products, Inc. Prattville, AL,
  • Maintained compliance with DOT regulations, accurately documenting driver qualifications, permits and equipment information.
  • Monitored and maintained high level of on-time delivery reliability service and performance
  • Managed all aspects of daily delivery, including routing, driver supervision and DOT compliance.
  • Loaded, unloaded and moved material to and from storage and production areas.
  • Followed all policies, regulations, dress codes and schedules.
  • Reported all accidents, damage and malfunctions involving company equipment to management.
  • Maneuvered trucks into loading or unloading positions, following signals from loading crew to properly position vehicle and loading equipment.
  • Maintained daily, legible DOT log book and submitted corresponding documents.
  • Generated day-to-day productivity and logistics reports for senior leadership to assist in executive decision-making.
  • Maximized load safety by balancing, securing and weighing products.
  • Pushed and pulled dollies into place and raised and lowered landing gear on semi-trailers.
  • Completed daily inspections, basic maintenance and common repair actions to keep equipment operating at full capacity.
  • Completed basic maintenance and minor repairs to keep vehicle neat and running properly.
  • Dropped and hooked trailers and changed configuration of equipment when necessary.
  • Attended and participated in all driver safety meetings.
  • Managed discrepancy documentation for incoming shipments.
  • Maintained safe driving record by observing all road rules, remaining cautious and alert in unfamiliar areas and keeping control of vehicle at all times.
  • Inspected trucks for malfunctions and reported vehicles to management for corrective action.
  • Managed supplier record tracking and data communications tasks while automating operations to enhance efficiency.
  • Inspected tires, lights, brakes and gas, oil and water levels.
  • Operated with safety and skill to avoid accidents and delays.
Host , 01/2007 - 05/2008
Boyne Resorts Harbor Springs, MI,
  • Cultivated positive guest relations by managing information and orchestrating speedy seating.
  • Watched dining area staff to evaluate server loads and calculate accurate wait times.
  • Planned and executed guest parties by organizing menus, spaces and special requests.
  • Prepared artistic menu boards highlighting current specials and promotions using eye-catching decorative techniques.
  • Assisted FOH and BOH staff with preparing for events, coordinating smooth execution to maximize guest satisfaction.
  • Supervised server balance and monitored table turnover to accurately seat customers and keep customers happy.
  • Stayed in open communication with kitchen team to assess cooking times, avoid worker overload and minimize customer dissatisfaction.
  • Supported servers, food runners and bussers with keeping dining area ready for every guest.
  • Monitored front entrance for new guests while assisting servers by taking and delivering drink orders.
Fast Food Team Member, 10/2005 - 01/2007
Wendy's Company Medley, FL,
  • Greeted customers promptly and took orders to keep flow of traffic moving.
  • Performed shift change tasks each day to keep store efficient and neat.
  • Accurately counted back change on cash transactions to align with register readouts and balanced cash till.
  • Promoted customer loyalty by efficiently handling food and service complaints.
  • Checked completed orders for accuracy and bagged meals for easy carrying.
  • Pleasantly and courteously interacted with customers to deliver quality service.
  • Processed payments and counted change to complete transactions.
High School Graduate: , Expected in 05/2009
Sterling High School - Sterling, IL
  • Continuing education in Business Management at Central Texas College
  • Team member training
  • Food and beverage pairings
  • Food quality standards
  • Guest relations management
  • Order accuracy
  • Dining area cleanliness
  • Food running skills
  • Food station setup
  • Bar terminology expertise
  • Safe handling procedures
  • Cash handling expert
  • High-volume dining
  • Guest seating arrangements
  • Restaurant procedures knowledge
  • Table setting
  • Banquet coordination
  • Food tray carrying
  • Menu presentation
  • Item promotion
  • To-go order preparation
  • Quality assurance background
  • Employee supervision
  • Audit reporting
  • Systems Analysis
  • Team leader
  • Weapons training
  • Transportation specialist
  • Critical Thinking
  • Risk management assessments
  • HAZMAT training
  • Quick learner
  • Logical reasoning
  • Computer skills
  • Responsible alcohol service
  • Classic cocktails
  • Liquor, beer and wine knowledge
  • Menu memorization
  • Engaging personality
  • Beverage preparation
  • Interpersonal skills
  • Cash register operation
  • Food running
  • Creative mixology
  • Highly reliable
  • New hire training
  • Inventory
  • Clear and effective communication
  • Clear and effective communication
  • Reporting and documentation

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Resume Overview

School Attended

  • Sterling High School

Job Titles Held:

  • Server Trainer
  • Quality Assurance Manager
  • Truck Driver
  • Host
  • Fast Food Team Member


  • High School Graduate

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