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Server Trainer Resume Example

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SERVER TRAINER
Professional Summary

Effectively manage personnel and business operations to handle demanding [Area of expertise] needs while maximizing customer service standards. Trained in preparing and handling food, organizing inventory and optimizing customer relations. Diplomatic in addressing customer concerns and resolving issues. Experienced in operating POS systems, taking orders, managing tables and maintaining smooth customer flows in fast-paced [Type] restaurants. Familiar with training new staff how to complete work quickly. Outgoing and energetic about bringing new employees up to speed. Gifted instructor with strong verbal and written communication skills. Conversational abilities in [Language].

Work History
Zachary Kalldin- Server Trainer
Lawton, OK03/2019 - Current
  • Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
  • Orchestrated positive customer experiences at all stages by overseeing every area of [Type] operations.
  • Investigated and integrated enhanced service and team management strategies to boost business profits.
  • Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
Atlanta Bread Company- Manager
Lawton, OK11/2018 - 03/2019
  • Improved operational planning and business frameworks to enhance resource utilization and reduce waste.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Maintained team efficiency by strategically delegating daily activities, monitoring output and rewarding positive contributions.
  • Compiled data on [Type] and [Type] metrics to report information to [Job title], discussing trends and methods for improving store results.
  • Hired, trained and mentored staff to maximize effectiveness.
  • Evaluated employees' strengths and assigned tasks based upon experience and training.
  • Audited team performance and compliance with [Type] and [Type] standards.
  • Evaluated data in [Type] and [Type] reports to proactively adjust and enhance [Type] operations.
  • Facilitated change management activities for department and staff of [Number] individuals.
  • Increased customer retention and satisfaction by closely monitored team member performance and assessing problematic practices.
  • Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
  • Implemented [Type] programs for [Type] tasks, achieving [Result].
  • Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands.
  • Communicated best practices among on-site and external personnel to align efforts and goals.
  • Demonstrated new products, procedures and techniques to employees.
Moni's Pasta & Pizza- Catering Manager
Edmond, OK02/2015 - 10/2018
  • Met with clients to outline desired goals and prepared quotes for overall catering costs.
  • Inspected preparation and storage equipment regularly to assess and maintain performance for cost-effective, safe operations.
  • Investigated and integrated enhanced service and team management strategies to boost business profits.
  • Promoted catering packages with most profitable outcomes without sacrificing client desires.
  • Organized and oversaw food service training to educate employees on [Task], [Task] and [Task].
  • Coordinated with event planners for floor and table layouts, guest numbers and overall catering needs.
  • Orchestrated positive customer experiences at all stages by overseeing every area of [Type] operations.
  • Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
  • Worked with chefs to plan menus according to client needs and budgets.
  • Designed catering packages to increase sales and customer experience.
  • Hired and trained both permanent and temporary staff members.
  • Oversaw balancing of cash registers, reconciled transactions and deposited establishment's earnings to bank each [Timeframe].
M&M Foreclosure Prevention Services- Mortgage Consultant Assistant
Edmond, OK06/2013 - 07/2015
  • Worked with [Type] customers to understand needs and provide [Type] service.
  • Resolved [Type] problems, improved operations and provided exceptional client support.
  • Maintained excellent attendance record, consistently arriving to work on time.
  • Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
  • Reviewed potential client's eligibility for Financial Services and to inform and educate on steps to salvage their mortgage loan.
  • Maintained a calm, helpful, and resourceful environment that creates a secure place in times of high stressed clients
Skills
  • Information Verification
  • Customer service
  • Communications
  • Problem resolution
  • Relationship development
  • Appraisal compilation
  • Financial Document Review
  • MS Office
  • Organization
  • Team building
  • Project organization
Education
Oklahoma City Community CollegeOklahoma City, OKNo Degree: Finance
Edmond Santa Fe High SchoolEdmond, OKHigh School Diploma
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Resume Overview

Companies Worked For:

  • Zachary Kalldin
  • Atlanta Bread Company
  • Moni's Pasta & Pizza
  • M&M Foreclosure Prevention Services

School Attended

  • Oklahoma City Community College
  • Edmond Santa Fe High School

Job Titles Held:

  • Server Trainer
  • Manager
  • Catering Manager
  • Mortgage Consultant Assistant

Degrees

  • No Degree : Finance
    High School Diploma

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