server trainer resume example with 7+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000 - Cell: - - -

Enthusiastic General Manager with 5 years of success delivering quality dining experiences. Strong leader highly skilled at managing staff and resolving issues related to inventory, kitchen slow-downs and customer satisfaction. Commended for boosting revenue 35%.

  • Menu memorization
  • Buffet setup and takedown
  • Point of Sale (POS) system operations
  • Dish preparation
  • New employee mentoring
  • Wine pairings
  • High-volume dining
  • Waiting tables
  • Foodservice techniques
  • Safe food handling
  • Effective customer upselling
  • Dining crew workflow optimization
  • Food inspection
  • Quality control
  • Price memorization
  • Check payment processing
  • Training expertise
  • Service prioritization
  • Seating assignment preparation
  • Server management
  • Special dietary requirements
  • Dining customer service
11/2019 to 11/2020
Server Trainer 99 Restaurants New Hartford, NY,
  • Watched new staff for concerns such as drug use and card skimming.
  • Enforced staff performance and service standards to deliver consistent and positive customer experiences.
  • Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
  • Welcomed guests with personable attitude and smile, offering to bring beverage orders while reviewing menu options.
  • Sought out and implemented methods to improve service and team performance to boost business sustainability.
  • Calculated charges, issued table checks and collected payments from customers.
  • Maintained operations in full compliance with alcohol service standards and legal requirements to prevent incidents of overserving or underage drinking.
  • Performed continuous reviews of wait staff and provided feedback directly to team members as well as managers.
  • Prepared and led foodservice training programs to teach staff various tasks such as stocking and restocking condiments, correctly inputting orders into system and performing credit and debit card transactions.
01/2014 to 11/2019
General Manager Cvs Health East Northport, NY,
  • Diminished financial discrepancies by monitoring quotes, production and material planning and bank reconciliations.
  • Directed safety operations and maintained clean work environment to adhere to FDA and OSHA requirements.
  • Maximized time and manpower by consolidating data, payroll and accounting programs into one centralized system.
  • Mitigated regulatory risks by overseeing compliance visits and adhering to protocol.
  • Participated in organizational transformation and implementation activities to monitor corporate restructures.
  • Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
  • Strengthened product branding initiatives and maximized outreach by overseeing acquisitions, events and business development.
  • Developed employee handbook, detailed job descriptions and workflow plans to formalize operational systems and procedures.
  • Designed sales and service strategies to improve revenue and retention.
  • Established clear performance goals and metrics for revenue, P&L, customer service and customer retention.
  • Implemented effective customer service surveys to encourage feedback.
  • Built and maintained loyal, long-term customer relationships through effective account management.
  • Delivered exceptional client experiences through hands-on leadership of associates and managers.
  • Trained over 100 employees on business principles, best practices, protocol and system usage.
  • Developed and launched business management software system resulting in higher productivity.
  • Hired, coached and mentored team of 100 sales representatives.
  • Forecasted outlook by mitigating operational risk and compiling performance, financial, headcount and AUM data.
  • Enhanced operational performance by developing effective business strategies, systems and procedures.
  • Managed shrink processes and inventory levels for corrective action planning to save costs.
  • Trained, managed and motivated employees to promote professional skill development.
  • Delivered and implemented engagement, diversity and cultural programs using robust reporting tools to improve productivity and enhance staff morale.
02/2012 to 01/2013
Manager Otg Minneapolis, MN,
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
  • Drove financial performance of assigned areas by verifying achieved sales and profit goals and implementing plans to correct deficiencies.
  • Evaluated operational trends and made proactive strategy adjustments to maintain alignment between performance and objectives.
  • Extended existing customer relationships through extensive communication and tried-and-true marketing strategies.
  • Addressed internal and customer-related issues each day and affected strategic resolutions.
  • Supervised and trained customer service team members to provide exceptional service, driving retention and satisfaction.
  • Recruited, hired and trained new employees, including monitoring and review of individual performance.
  • Analyzed operations and market data to assess areas in need of improvement and capitalize on changing conditions.
  • Mitigated risk by ensuring regulatory compliance for required licensing.
  • Optimized productivity, streamlined program efficiency, and boosted profitability.
Education and Training
Expected in 06/2003
High School Diploma:
Lake Hamilton High School - Pearcy, AR
Expected in
Victoria College - Victoria, TX

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Resume Overview

School Attended

  • Lake Hamilton High School
  • Victoria College

Job Titles Held:

  • Server Trainer
  • General Manager
  • Manager


  • High School Diploma

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