Server Trainer Resume Example
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SERVER TRAINER
Summary
Enthusiastic General Manager with 5 years of success delivering quality dining experiences. Strong leader highly skilled at managing staff and resolving issues related to inventory, kitchen slow-downs and customer satisfaction. Commended for boosting revenue 35%.
Skills
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Experience
99 Restaurants | New Hartford , NYServer Trainer11/2019 - 11/2020
- Watched new staff for concerns such as drug use and card skimming.
- Enforced staff performance and service standards to deliver consistent and positive customer experiences.
- Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
- Welcomed guests with personable attitude and smile, offering to bring beverage orders while reviewing menu options.
- Sought out and implemented methods to improve service and team performance to boost business sustainability.
- Calculated charges, issued table checks and collected payments from customers.
- Maintained operations in full compliance with alcohol service standards and legal requirements to prevent incidents of overserving or underage drinking.
- Performed continuous reviews of wait staff and provided feedback directly to team members as well as managers.
- Prepared and led foodservice training programs to teach staff various tasks such as stocking and restocking condiments, correctly inputting orders into system and performing credit and debit card transactions.
Cvs Health | East Northport , NYGeneral Manager01/2014 - 11/2019
- Diminished financial discrepancies by monitoring quotes, production and material planning and bank reconciliations.
- Directed safety operations and maintained clean work environment to adhere to FDA and OSHA requirements.
- Maximized time and manpower by consolidating data, payroll and accounting programs into one centralized system.
- Mitigated regulatory risks by overseeing compliance visits and adhering to protocol.
- Participated in organizational transformation and implementation activities to monitor corporate restructures.
- Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
- Strengthened product branding initiatives and maximized outreach by overseeing acquisitions, events and business development.
- Developed employee handbook, detailed job descriptions and workflow plans to formalize operational systems and procedures.
- Designed sales and service strategies to improve revenue and retention.
- Established clear performance goals and metrics for revenue, P&L, customer service and customer retention.
- Implemented effective customer service surveys to encourage feedback.
- Built and maintained loyal, long-term customer relationships through effective account management.
- Delivered exceptional client experiences through hands-on leadership of associates and managers.
- Trained over 100 employees on business principles, best practices, protocol and system usage.
- Developed and launched business management software system resulting in higher productivity.
- Hired, coached and mentored team of 100 sales representatives.
- Forecasted outlook by mitigating operational risk and compiling performance, financial, headcount and AUM data.
- Enhanced operational performance by developing effective business strategies, systems and procedures.
- Managed shrink processes and inventory levels for corrective action planning to save costs.
- Trained, managed and motivated employees to promote professional skill development.
- Delivered and implemented engagement, diversity and cultural programs using robust reporting tools to improve productivity and enhance staff morale.
Otg | Minneapolis , MNManager02/2012 - 01/2013
- Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
- Drove financial performance of assigned areas by verifying achieved sales and profit goals and implementing plans to correct deficiencies.
- Evaluated operational trends and made proactive strategy adjustments to maintain alignment between performance and objectives.
- Extended existing customer relationships through extensive communication and tried-and-true marketing strategies.
- Addressed internal and customer-related issues each day and affected strategic resolutions.
- Supervised and trained customer service team members to provide exceptional service, driving retention and satisfaction.
- Recruited, hired and trained new employees, including monitoring and review of individual performance.
- Analyzed operations and market data to assess areas in need of improvement and capitalize on changing conditions.
- Mitigated risk by ensuring regulatory compliance for required licensing.
- Optimized productivity, streamlined program efficiency, and boosted profitability.
Education and Training
Lake Hamilton High School | City, StateHigh School Diploma06/2003
Victoria College | City, State
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School Attended
- Lake Hamilton High School
- Victoria College
Job Titles Held:
- Server Trainer
- General Manager
- Manager
Degrees
- High School Diploma
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