Server Trainer Resume Example
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SERVER TRAINER
Summary
Meticulous waitstaff with background spanning all aspects of food service industry, including waiting tables, kitchen prep, management, serving food, and serving drinks. Looking to join and grow with a committed team in a vibrant bar or restaurant.
Experience
11/2013 - 11/201499 Restaurants - Server TrainerNorth Andover , MA
- Established and enforced standards of personnel performance and service to provide customers with consistent and positive experiences.
- Sought out and implemented methods to improve service and team performance and boost business sustainability.
- Maintained operations in full compliance with alcohol service standards and legal requirements to prevent incidents of overserving or underage drinking.
- Coordinated optimal guest relations from initial contact through final check-out to boost satisfaction and brand loyalty.
- Communicated effectively with kitchen staff regarding customer allergies, dietary needs and other special requests.
- Kept tables neat, cleared away dirty dishes, wiped down surfaces and refreshed glasses.
- Recorded orders and partnered with team members to efficiently serve food and beverages.
- Calculated charges, issued table checks and collected payments from customers.
- Instructed new staff on restaurant facts, food handling procedures and techniques for maximizing efficiency.
- Educated waiters on the menu, memorization strategies and how to convey information in a positive and upbeat manner.
- Served average of [Number] patrons daily at [Type] restaurant with consistent recommendations for exceptional service.
- Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
- Discussed menu items and dietary concerns, noted special requests and suggested appetizers or other additional items to meet upsell goals.
- Welcomed guests with personable attitude and smile, offering to bring beverage orders while reviewing menu options.
12/2014 - 06/2016Centerplate At Levi's Stadium - BartenderIndianapolis , IN
- Prepared over 100 mixed drinks and poured wine, beer and nonalcoholic beverages for average of 500 patrons per shift.
- Designed and implemented new cocktails to drive customer interest and sales numbers.
- Lowered liquor costs 3% by leading training on precision pouring and waste reduction to team of 7 bartenders.
- Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests.
- Collected and polished glassware, keeping adequate stock for expected customer loads.
- Filled ice bins 15 times throughout shift and cleaned them 4-6 times weekly.
- Checked patrons' identification to ensure minimum age requirements for consumption of alcoholic beverages.
- Engaged in small talk with over 100 patrons per day to build rapport and earn repeat business.
- Advertised, marketed and recommended drink options to guests to increase guest satisfaction.
- Promoted customer safety by maintaining current list of available ride services for inebriated customers.
- Kept detailed inventories of bar supplies and kept work areas stocked to maintain workflow efficiently.
- Monitored patrons to keep alcohol consumption in designated areas.
- Made product recommendations to customers based on preference, food pairings and special promotions.
- Processed over 100 transactions daily using cards, cash and voucher payment systems, applying any eligible coupons or promotions.
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
01/2016 - 12/2020Texas Roadhouse - Key Manager/Line Cook/Server TrainerCity , STATE
- Maintained quality levels above prescribed minimums to support team productivity and efficiency.
- Adhered to strict data confidentiality policies to prevent information leakage.
- Volunteered to assist with special office projects, successfully completing all tasks prior to deadlines.
- Compiled statistical information for special reports.
- Answered incoming phone calls and directed callers to appropriate departments and personnel.
- Identified and corrected data entry errors to prevent duplication across systems.
- Participated in meetings to compile notes for distribution to all attendees.
- Transferred written information into databases to maintain consistent, accurate client records and project details.
- Used proper cleaning supplies and methods to disinfect counters where raw meat, poultry, fish and eggs had been prepared.
- Communicated effectively with wait staff regarding patron food allergies and dietary restrictions.
- Monitored quality, presentation and quantities of plated food across line.
- Trained numerous kitchen personnel from ground up to take on challenging stations such as push and rib grill.
- Maintained orderly kitchen environment to reduce wasted time searching for ingredients, utensils and necessary items.
- Inspected freezer and refrigerator prior to each shift to check temperatures levels, ensuring proper functionality.
- Monitored kitchen area and staff to ensure overall safety and proper food handling techniques.
- Partnered with restaurant owners to create new menu items using locally sourced ingredients.
- Talked to patrons about dietary issues and food allergies to prepare meals meeting individual needs.
- Avoided cross-contamination from utensils, surfaces and pans when preparing meals for individuals with food allergies and gluten intolerance.
- Plated dishes using tasty garnishes and sauces to appeal to and delight patrons.
- Oversaw inventory and ordered ingredients to restock freezers, fridges and pantry.
- Chopped and diced vegetables and fruits to stock fridge ahead of busy periods.
Skills
- Extensive spirits knowledge
- Outstanding customer service
- Courteous
- Employee training
- Outgoing personality
- Strong communication skills
- Anticipating guest needs
- Suggestive selling
Education and Training
06/2012Woodrow Wilson Classical High SchoolCityHigh School Diploma
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Resume Overview
School Attended
- Woodrow Wilson Classical High School
Job Titles Held:
- Server Trainer
- Bartender
- Key Manager/Line Cook/Server Trainer
Degrees
- High School Diploma
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