Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK
H: (555) 432-1000
C:
resumesample@example.com
Date of Birth:
India:
:
single:
Summary
Meticulous waitstaff with background spanning all aspects of food service industry, including waiting tables, kitchen prep, management, serving food, and serving drinks. Looking to join and grow with a committed team in a vibrant bar or restaurant.
Skills
Extensive spirits knowledge
Outstanding customer service
Courteous
Employee training
Outgoing personality
Strong communication skills
Anticipating guest needs
Suggestive selling
Experience
Server Trainer, 11/2013 - 11/2014 99 Restaurants – North Andover, MA,
Established and enforced standards of personnel performance and service to provide customers with consistent and positive experiences.
Sought out and implemented methods to improve service and team performance and boost business sustainability.
Maintained operations in full compliance with alcohol service standards and legal requirements to prevent incidents of overserving or underage drinking.
Coordinated optimal guest relations from initial contact through final check-out to boost satisfaction and brand loyalty.
Communicated effectively with kitchen staff regarding customer allergies, dietary needs and other special requests.
Kept tables neat, cleared away dirty dishes, wiped down surfaces and refreshed glasses.
Recorded orders and partnered with team members to efficiently serve food and beverages.
Calculated charges, issued table checks and collected payments from customers.
Instructed new staff on restaurant facts, food handling procedures and techniques for maximizing efficiency.
Educated waiters on the menu, memorization strategies and how to convey information in a positive and upbeat manner.
Served average of [Number] patrons daily at [Type] restaurant with consistent recommendations for exceptional service.
Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
Discussed menu items and dietary concerns, noted special requests and suggested appetizers or other additional items to meet upsell goals.
Welcomed guests with personable attitude and smile, offering to bring beverage orders while reviewing menu options.
Bartender, 12/2014 - 06/2016 Centerplate At Levi's Stadium – Indianapolis, IN,
Prepared over 100 mixed drinks and poured wine, beer and nonalcoholic beverages for average of 500 patrons per shift.
Designed and implemented new cocktails to drive customer interest and sales numbers.
Lowered liquor costs 3% by leading training on precision pouring and waste reduction to team of 7 bartenders.
Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests.
Collected and polished glassware, keeping adequate stock for expected customer loads.
Filled ice bins 15 times throughout shift and cleaned them 4-6 times weekly.
Checked patrons' identification to ensure minimum age requirements for consumption of alcoholic beverages.
Engaged in small talk with over 100 patrons per day to build rapport and earn repeat business.
Advertised, marketed and recommended drink options to guests to increase guest satisfaction.
Promoted customer safety by maintaining current list of available ride services for inebriated customers.
Kept detailed inventories of bar supplies and kept work areas stocked to maintain workflow efficiently.
Monitored patrons to keep alcohol consumption in designated areas.
Made product recommendations to customers based on preference, food pairings and special promotions.
Processed over 100 transactions daily using cards, cash and voucher payment systems, applying any eligible coupons or promotions.
Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
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