Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:

Meticulous waitstaff with background spanning all aspects of food service industry, including waiting tables, kitchen prep, management, serving food, and serving drinks. Looking to join and grow with a committed team in a vibrant bar or restaurant.

  • Extensive spirits knowledge
  • Outstanding customer service
  • Courteous
  • Employee training
  • Outgoing personality
  • Strong communication skills
  • Anticipating guest needs
  • Suggestive selling
Server Trainer, 11/2013 - 11/2014
99 Restaurants North Andover, MA,
  • Established and enforced standards of personnel performance and service to provide customers with consistent and positive experiences.
  • Sought out and implemented methods to improve service and team performance and boost business sustainability.
  • Maintained operations in full compliance with alcohol service standards and legal requirements to prevent incidents of overserving or underage drinking.
  • Coordinated optimal guest relations from initial contact through final check-out to boost satisfaction and brand loyalty.
  • Communicated effectively with kitchen staff regarding customer allergies, dietary needs and other special requests.
  • Kept tables neat, cleared away dirty dishes, wiped down surfaces and refreshed glasses.
  • Recorded orders and partnered with team members to efficiently serve food and beverages.
  • Calculated charges, issued table checks and collected payments from customers.
  • Instructed new staff on restaurant facts, food handling procedures and techniques for maximizing efficiency.
  • Educated waiters on the menu, memorization strategies and how to convey information in a positive and upbeat manner.
  • Served average of [Number] patrons daily at [Type] restaurant with consistent recommendations for exceptional service.
  • Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
  • Discussed menu items and dietary concerns, noted special requests and suggested appetizers or other additional items to meet upsell goals.
  • Welcomed guests with personable attitude and smile, offering to bring beverage orders while reviewing menu options.
Bartender, 12/2014 - 06/2016
Centerplate At Levi's Stadium Indianapolis, IN,
  • Prepared over 100 mixed drinks and poured wine, beer and nonalcoholic beverages for average of 500 patrons per shift.
  • Designed and implemented new cocktails to drive customer interest and sales numbers.
  • Lowered liquor costs 3% by leading training on precision pouring and waste reduction to team of 7 bartenders.
  • Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests.
  • Collected and polished glassware, keeping adequate stock for expected customer loads.
  • Filled ice bins 15 times throughout shift and cleaned them 4-6 times weekly.
  • Checked patrons' identification to ensure minimum age requirements for consumption of alcoholic beverages.
  • Engaged in small talk with over 100 patrons per day to build rapport and earn repeat business.
  • Advertised, marketed and recommended drink options to guests to increase guest satisfaction.
  • Promoted customer safety by maintaining current list of available ride services for inebriated customers.
  • Kept detailed inventories of bar supplies and kept work areas stocked to maintain workflow efficiently.
  • Monitored patrons to keep alcohol consumption in designated areas.
  • Made product recommendations to customers based on preference, food pairings and special promotions.
  • Processed over 100 transactions daily using cards, cash and voucher payment systems, applying any eligible coupons or promotions.
  • Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
Key Manager/Line Cook/Server Trainer, 01/2016 - 12/2020
Texas Roadhouse City, STATE,
  • Maintained quality levels above prescribed minimums to support team productivity and efficiency.
  • Adhered to strict data confidentiality policies to prevent information leakage.
  • Volunteered to assist with special office projects, successfully completing all tasks prior to deadlines.
  • Compiled statistical information for special reports.
  • Answered incoming phone calls and directed callers to appropriate departments and personnel.
  • Identified and corrected data entry errors to prevent duplication across systems.
  • Participated in meetings to compile notes for distribution to all attendees.
  • Transferred written information into databases to maintain consistent, accurate client records and project details.
  • Used proper cleaning supplies and methods to disinfect counters where raw meat, poultry, fish and eggs had been prepared.
  • Communicated effectively with wait staff regarding patron food allergies and dietary restrictions.
  • Monitored quality, presentation and quantities of plated food across line.
  • Trained numerous kitchen personnel from ground up to take on challenging stations such as push and rib grill.
  • Maintained orderly kitchen environment to reduce wasted time searching for ingredients, utensils and necessary items.
  • Inspected freezer and refrigerator prior to each shift to check temperatures levels, ensuring proper functionality.
  • Monitored kitchen area and staff to ensure overall safety and proper food handling techniques.
  • Partnered with restaurant owners to create new menu items using locally sourced ingredients.
  • Talked to patrons about dietary issues and food allergies to prepare meals meeting individual needs.
  • Avoided cross-contamination from utensils, surfaces and pans when preparing meals for individuals with food allergies and gluten intolerance.
  • Plated dishes using tasty garnishes and sauces to appeal to and delight patrons.
  • Oversaw inventory and ordered ingredients to restock freezers, fridges and pantry.
  • Chopped and diced vegetables and fruits to stock fridge ahead of busy periods.
Education and Training
High School Diploma: , Expected in 06/2012
Woodrow Wilson Classical High School - Long Beach, CA,

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School Attended

  • Woodrow Wilson Classical High School

Job Titles Held:

  • Server Trainer
  • Bartender
  • Key Manager/Line Cook/Server Trainer


  • High School Diploma

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