LiveCareer-Resume

server trainer resume example with 3+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
Professional Summary

Competent Server Trainer offering 35 years of food service experience in different restaurants from corporate to mom and pop . Quick learner with good multitasking skills and exceptional work ethic. Outgoing and energetic Server Trainer skilled at bringing new employees up to speed. Gifted instructor with strong verbal and written communication skills. Conversational abilities in English. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Dedicated in the Customer Service profession with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Being A VERY FAST LEARNER AND IM WILLING TO LEARN MORE TO BRODEN INTELECTUAL SKILLS TO SERVICE THE COMPANY BETTER.

Skills
  • Employee Interviewing
  • Course Optimization
  • Assignment Delegation
  • Leadership Development
  • Creative Solution Development
  • Relationship Building
  • Problem Solving
  • Decision Making
  • Clear Communication
  • Computer Skills
  • Customer Service Experience
  • Scheduling
  • Inbound And Outbound Calls
  • Customer Interactions
Work History
Server Trainer, 12/2019 to Current
Erickson LivingTinton Falls, NJ,
  • Highly motivated as long as im learning and thriving im willing to learn anything
  • Multi tasking proficient
  • Discussed proper procedures for requesting identification and provided practice opportunities to trainees.
  • Observed participants and provided corrective measures for skill improvement.
  • Organized and oversaw food service training to educate employees on resetting tables, relaying orders to cooks and upselling food and beverages.
  • Created, updated and implemented training plans in collaboration with restaurant management.
  • Trained new team members on restaurant procedures, menu items and performance strategies.
  • Discussed trends and risks related to responsible sale and service of Two Guys.
  • Provided overview of criminal, civil, and administrative liabilities for serving members of public.
  • Educated bartenders, clerks, and servers on responsible service protocols.
  • Monitored day-to-day activities of Two Guys company and employees, noting areas needing improvement and implementing plans for rectification.
  • Taught servers to memorize menu ingredients and provide information on preparation methods
  • Provided continuous evaluation and feedback to server employees
  • Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction
  • Organized and oversaw food service training to educate employees on resetting tables, relaying orders to cooks and upselling food and beverages
  • Created, updated and implemented training plans in collaboration with restaurant management
  • Discussed proper procedures for requesting identification and provided practice opportunities to trainees
  • Observed participants and provided corrective measures for skill improvement
  • Fostered positive environment of learning to support and develop proficient certified servers to limit liability
  • Provided overview of criminal, civil, and administrative liabilities for serving members of public
Customer Service Representative, 12/2019 to Current
ProampacWalden, NY,
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Provided primary customer support to internal and external customers.
  • Evaluated account and service histories to identify trends, using data to mitigate future issues.
  • Cultivated customer loyalty, promoted repeat business and improved sales.
  • Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
  • Recommended products to customers, thoroughly explaining details.
  • Consulted with outside parties to resolve discrepancies and create expert solutions.
  • Communicated with vendors regarding backorder availability, future inventory and special orders.
  • Works well with others to benefit customer satisfaction
Server, 12/2016 to 10/2018
Brookdale Senior LivingKansas City, MO,
  • Replenished food items, paper products and canned goods to keep pantry well-stocked during busy periods.
  • Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Supervised restocking of salad bar and buffet for lunch and dinner service.
  • Cultivated warm relationships with regular customers.
  • Worked with POS system to place orders, manage bills and handle complimentary items.
  • Noted special patron requests and followed up with kitchen to confirm delivery.
  • Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.
  • Kept register accurate through correct billing, payment processing and cash management practices.


Education
Associate of Arts: Hotel Reataurant Management , Expected in
Penn Sate - Hazelton,
GPA:

i did go to penn state but did not get a degree

High School Diploma: , Expected in 06/1991
Wallenpaupack Area High School - Hawley, PA
GPA:

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

Your data is safe with us

Any information uploaded, such as a resume, or input by the user is owned solely by the user, not LiveCareer. For further information, please visit our Terms of Use.

Resume Overview

School Attended

  • Penn Sate
  • Wallenpaupack Area High School

Job Titles Held:

  • Server Trainer
  • Customer Service Representative
  • Server

Degrees

  • Associate of Arts
  • High School Diploma

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

*As seen in:As seen in: