LiveCareer-Resume

server trainer resume example with 13+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - resumesample@example.com - : - -
Summary

Personable employee with more than 15 years of experience in food and beverage industry, with years of the highest sales records in every category. Years of experience making connections that turn into lifelong clients and friends. Intelligent and focused with in-depth knowledge of current menu items, ingredients and preparation methods. Punctual and communicative individual driven to exceed sales goals and build long-term, loyal relationships with customers.

Skills
  • Effective Customer Upselling
  • Point of Sale (POS) System Operations
  • Wine Pairings
  • New Employee Mentoring
  • Menu Memorization
  • Training Method Development
  • Course Materials Development
  • Training Program Design
  • Check Payment Processing
  • Service Prioritization
Experience
12/2015 to Current
Server Trainer 99 Restaurants Rockland, MA,
  • Educated waiters on menu, memorization strategies and how to convey information clearly.
  • Welcomed guests with personable attitude and brought beverage orders while reviewing menu options.
  • Verified guest satisfaction with meals and suggested additional items to increase restaurant sales.
  • Instructed new staff members on food handling procedures and service techniques.
  • Calculated charges, issued table checks and collected payments from customers.
  • Performed continuous reviews of wait staff and provided feedback directly to team members as well as managers.
  • Worked directly with servers for more than 5 shifts during training process.
  • Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
  • Prepared and led food service training programs to teach staff various tasks.
  • Maintained operations in full compliance with alcohol service standards and legal requirements to prevent incidents of overserving or underage drinking.
  • Provided exceptional service to high volume of daily customers.
  • Reduced food waste by overseeing and planning ingredients, anticipated customers and popularity of items.
  • Trained new employees on service standards and menu items to improve onboarding processes.
  • Resolved guest issues related to food quality, service times and incorrect orders.
  • Multitasked effectively to deliver menu items to guests.
  • Performed side work such as cleaning, restocking, polishing silverware and preparing tables for next shift.
  • Developed training program to improve menu knowledge of new hires.
  • Partnered with other servers to manage service to large parties such as receptions and banquets.
  • Built extensive knowledge of menu items and wine pairings to drive sales.
  • Promoted specials and seasonal items with detailed descriptions of dishes.
  • Informed guests on recipes with attention to particular allergens.
04/2013 to 12/2015
Server Trainer 99 Restaurants Rotterdam, NY,
  • Educated waiters on menu, memorization strategies and how to convey information clearly.
  • Welcomed guests with personable attitude and brought beverage orders while reviewing menu options.
  • Verified guest satisfaction with meals and suggested additional items to increase restaurant sales.
  • Instructed new staff members on food handling procedures and service techniques.
  • Calculated charges, issued table checks and collected payments from customers.
  • Performed continuous reviews of wait staff and provided feedback directly to team members as well as managers.
  • Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
  • Worked directly with servers for more than 5 shifts during training process.
  • Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
  • Prepared salads, appetizers and garnishes to assist kitchen staff.
  • Prepared and led food service training programs to teach staff various tasks.
  • Maintained operations in full compliance with alcohol service standards and legal requirements to prevent incidents of overserving or underage drinking.
  • Provided exceptional service to high volume of daily customers.
  • Reduced food waste by overseeing and planning ingredients, anticipated customers and popularity of items.
  • Trained new employees on service standards and menu items to improve onboarding processes.
  • Resolved guest issues related to food quality, service times and incorrect orders.
  • Multitasked effectively to deliver menu items to guests.
  • Performed side work such as cleaning, restocking, polishing silverware and preparing tables for next shift.
  • Developed training program to improve menu knowledge of new hires.
  • Partnered with other servers to manage service to large parties such as receptions and banquets.
  • Built extensive knowledge of menu items and wine pairings to drive sales.
  • Bussed tables and removed unnecessary items to facilitate positive experiences.
  • Promoted specials and seasonal items with detailed descriptions of dishes.
  • Informed guests on recipes with attention to particular allergens.
01/2009 to 01/2013
Fuel Distribution Systems Operator The Louis Berger Group Inc Belle Glade, FL,
  • Complied with insurance regulations dictated by local, state and federal agencies.
  • Unloaded gasoline at service stations and made every effort to avoid spillage.
  • Provided accurate accounting of fuel transactions.
  • Performed daily preventive maintenance and inspection on trucks and equipment.
  • Wore personal protective equipment according to guidelines to execute safe operating procedures.
  • Connected pump hoses and pipelines to transfer material.
  • Monitored gauges and pressure pumps throughout tasks to check safety and operational performance.
  • Monitored gauges and flowmeters to inspect equipment and reported abnormalities.
  • Collaborated with coworkers to update safety practices and uphold effective safety behaviors.
  • Responded to emergency situations with calm, professionalism and skill to address and resolve issues and return pump function to ideal levels.
  • Paid close attention to operations schedules and timelines to achieve targets and maintain optimal productivity levels.
  • Inspected tools in field and in shop to verify functionality and effectiveness.
  • Orchestrated processing to mover material, utilizing capacities of pipelines, valve manifolds, pumps and tankage.
  • Lubricated and maintained machines prior to setup, calibration and operation.
  • Delivered sample solutions for laboratory analysis.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Juggled multiple projects and tasks to ensure high quality and timely delivery.
  • Demonstrated self-reliance by meeting and exceeding workflow needs.
Education and Training
Expected in to to
: Fuel systems
Air Force College - Online,
GPA:
Expected in to to
: Music, History, religion
Shenandoah University - Winchester, Va,
GPA:

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Resume Overview

School Attended

  • Air Force College
  • Shenandoah University

Job Titles Held:

  • Server Trainer
  • Server Trainer
  • Fuel Distribution Systems Operator

Degrees

  • Some College (No Degree)
  • Some College (No Degree)

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

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