, , 609 Johnson Ave., 49204, Tulsa, OK100 Montgomery St. 10th Floor
Home: (555) 432-1000
Cell:
resumesample@example.com
Summary
Dedicated Medical Assistant skilled with technical, clerical and patient support. Strong interpersonal communication with talent effectively dealing with patients and staff alike. Detailed understanding of medical sector and regulatory obligations concerning it. Also has a history of Customer Service, providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Skills
Table Bussing
Dish Preparation
Dining Customer Service
PPE Compliance
Bathroom Servicing
Cleaning and Sanitizing
Transactions and Cash Handling
Verbal and Written Communication
Proper Sterilization Techniques
HIPAA Compliance
Understands Medical Procedures
Treatment Room Preparation
Operating EKG Equipment
Updating Medical Records
Customer Service Management
Customer Support
Inbound and Outbound Calling
Sales Techniques
Relationship Building
Problem-Solving
Funding Education
Store Opening and Closing
Teamwork and Collaboration
POS System Operation
Advanced Anatomy Knowledge
Charting Expertise
Experience
Server/To-Go Specialist, 08/2022 to Current Fleetcor – Denver, CO,
Prepare restaurant tables
Take and serve orders
Have a strong knowledge of all menu items and prices
Present restaurant menus and help guests select food/beverages
Upsell guests on food or drink items when appropriate
Answer questions or make recommendations for complementary products
Collaborate with other restaurant servers and kitchen/bar staff
Deal with complaints or problems with a positive attitude
Issue bills and accept payment
Process payments and shift end cash out procedure
Perform general cleaning duties throughout shift and at closing
Have a strong knowledge of all menu items and prices
Take and pack takeout orders
Coordinating pick-ups and deliveries
Ability to manage customer concerns
Troubleshoot and correct order errors
Process payments and shift end cash out procedure
Perform general cleaning duties throughout shift and at closing
CUSTOMER SERVICE ASSOCIATE, 06/2018 to 10/2022 Pilgrim's Pride Corp. – Staley, NC,
Provide professional customer service
Performed deli/specialty drink task properly
Maintained a clean workspace
Performed proficient register tasks
Assisted customers with a warm and professional attitude
Responsible for cashier duties
Handled large amounts of cash and balanced cash drawer daily within prescribed balancing guidelines.
Addressed inquiries, resolved customer issues and managed customer relations.
Executed on-time and under budget project management to resolve complex issues.
Shift Leader, 10/2021 to 03/2022 Core Mark – Topeka, KS,
Open/Close store
Count Inventory
Manage shift(s)
Food preparation (making fresh dough, chopping up ingredients, making sauce cups)
Cleaning store/keeping the store tidy
Engaging in excellent customer service
Supervised and led employees to maintain productivity and customer service levels.
Managed daily workflow and scheduled staff for adequate coverage.
Checked orders for quality and completeness.
Counted cash on hand at shift change and closing to determine shortages or overages and prepare bank deposit statements.
Merchandise Associate, 11/2020 to 01/2022 Kona Grill Inc. – San Antonio, TX,
Role models established customer experience practices with internal and external customers
Supported and embodied a positive store culture through honesty, integrity, and respect
Accurately rung customer purchases/returns and counts change back to customer according to established operating procedures
Promoted credit and loyalty programs during customer interactions
Maintained and upheld merchandising philosophy and followed established merchandising procedures and standards
Accurately processed and prepared merchandise for the sales floor following company procedures and standards
Initiated and participated in store recovery as needed throughout the day
Maintained all organizational, cleanliness, and recovery standards for the sales floor and participates in the maintenance/cleanliness of the entire store
Provided and accepted ongoing recognition and constructive feedback
Adhered to all labor laws, policies, and procedures
Supported and participated in store shrink reduction goals and programs
Participated in safety awareness and maintenance of a risk-free environment
Performed other duties as assigned
Financial Peer Counselor, 02/2020 to 08/2020 Radford University Financial Aid Office – City, STATE,
Reviewed and verified financial data to determine program eligibility.
Provided professional customer service
Resolved problems with financial aid for students and parents
Directed problems to aid Counselors in office
HOST, 05/2019 to 11/2019 APPLEBEES – City, STATE,
Notified server after seating parties in section to facilitate prompt service.
Greeted guests and gathered information to seat groups or place on waitlist.
Performed walk-throughs during service to monitor guest satisfaction and advise serving and bussing staff of specific guest needs.
Cleaned and restocked counter areas, replenished cash drawer and checked server supplies to facilitate operations.
Responded appropriately to customer complaints, bringing major issues to attention of manager on duty.
Built positive relationships with other front-of-house and kitchen staff.
Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests.
MEDICAL ASSISTANT EXTERN, 11/2018 to 05/2019 ORTHOVIRGINIA – City, STATE,
Provided professional service
Maintained a clean and sanitized workspace
Recorded patient's height, weight and medical history
Took vital signs
Prepared exam rooms between patients
Charted all patient services in records with high accuracy.
Sterilized instruments and disposed of contaminated supplies in adherence to OSHA regulations.
Monitored patient stability by checking vital signs and weight.
Escorted patients to examination rooms and prepared for physician exams.
Education and Training
High School Diploma: , Expected in 06/2019 Lloyd C. Bird High School - Chesterfield, VA GPA:
NRCMA: Medical Assisting, Expected in 05/2019 Chesterfield Technical Center - Chesterfield, VA, GPA:
: , Expected in Radford University - Radford, VA GPA:
Willing to relocate: Anywhere
Additional Information
Compassionate and diligent hard worker seeking a better job opportunity!
, Willing to relocate: Anywhere, Authorized to work in the US for any employer
Certifications
Nationally Registered Certified Medical Assistant (NRCMA)
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