Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:

Dedicated Medical Assistant skilled with technical, clerical and patient support. Strong interpersonal communication with talent effectively dealing with patients and staff alike. Detailed understanding of medical sector and regulatory obligations concerning it. Also has a history of Customer Service, providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.

  • Table Bussing
  • Dish Preparation
  • Dining Customer Service
  • PPE Compliance
  • Bathroom Servicing
  • Cleaning and Sanitizing
  • Transactions and Cash Handling
  • Verbal and Written Communication
  • Proper Sterilization Techniques
  • HIPAA Compliance
  • Understands Medical Procedures
  • Treatment Room Preparation
  • Operating EKG Equipment
  • Updating Medical Records
  • Customer Service Management
  • Customer Support
  • Inbound and Outbound Calling
  • Sales Techniques
  • Relationship Building
  • Problem-Solving
  • Funding Education
  • Store Opening and Closing
  • Teamwork and Collaboration
  • POS System Operation
  • Advanced Anatomy Knowledge
  • Charting Expertise
Server/To-Go Specialist, 08/2022 to Current
FleetcorDenver, CO,
  • Prepare restaurant tables
  • Take and serve orders
  • Have a strong knowledge of all menu items and prices
  • Present restaurant menus and help guests select food/beverages
  • Upsell guests on food or drink items when appropriate
  • Answer questions or make recommendations for complementary products
  • Collaborate with other restaurant servers and kitchen/bar staff
  • Deal with complaints or problems with a positive attitude
  • Issue bills and accept payment
  • Process payments and shift end cash out procedure
  • Perform general cleaning duties throughout shift and at closing
  • Have a strong knowledge of all menu items and prices
  • Take and pack takeout orders
  • Coordinating pick-ups and deliveries
  • Ability to manage customer concerns
  • Troubleshoot and correct order errors
  • Process payments and shift end cash out procedure
  • Perform general cleaning duties throughout shift and at closing
Pilgrim's Pride Corp.Staley, NC,
  • Provide professional customer service
  • Performed deli/specialty drink task properly
  • Maintained a clean workspace
  • Performed proficient register tasks
  • Assisted customers with a warm and professional attitude
  • Responsible for cashier duties
  • Handled large amounts of cash and balanced cash drawer daily within prescribed balancing guidelines.
  • Addressed inquiries, resolved customer issues and managed customer relations.
  • Executed on-time and under budget project management to resolve complex issues.
Shift Leader, 10/2021 to 03/2022
Core MarkTopeka, KS,
  • Open/Close store
  • Count Inventory
  • Manage shift(s)
  • Food preparation (making fresh dough, chopping up ingredients, making sauce cups)
  • Cleaning store/keeping the store tidy
  • Engaging in excellent customer service
  • Supervised and led employees to maintain productivity and customer service levels.
  • Managed daily workflow and scheduled staff for adequate coverage.
  • Checked orders for quality and completeness.
  • Counted cash on hand at shift change and closing to determine shortages or overages and prepare bank deposit statements.
  • Displayed strong telephone etiquette, effectively handling difficult calls.
Merchandise Associate, 11/2020 to 01/2022
Kona Grill Inc.San Antonio, TX,
  • Role models established customer experience practices with internal and external customers
  • Supported and embodied a positive store culture through honesty, integrity, and respect
  • Accurately rung customer purchases/returns and counts change back to customer according to established operating procedures
  • Promoted credit and loyalty programs during customer interactions
  • Maintained and upheld merchandising philosophy and followed established merchandising procedures and standards
  • Accurately processed and prepared merchandise for the sales floor following company procedures and standards
  • Initiated and participated in store recovery as needed throughout the day
  • Maintained all organizational, cleanliness, and recovery standards for the sales floor and participates in the maintenance/cleanliness of the entire store
  • Provided and accepted ongoing recognition and constructive feedback
  • Adhered to all labor laws, policies, and procedures
  • Supported and participated in store shrink reduction goals and programs
  • Participated in safety awareness and maintenance of a risk-free environment
  • Performed other duties as assigned
Financial Peer Counselor, 02/2020 to 08/2020
Radford University Financial Aid OfficeCity, STATE,
  • Reviewed and verified financial data to determine program eligibility.
  • Provided professional customer service
  • Resolved problems with financial aid for students and parents
  • Directed problems to aid Counselors in office
HOST, 05/2019 to 11/2019
  • Notified server after seating parties in section to facilitate prompt service.
  • Greeted guests and gathered information to seat groups or place on waitlist.
  • Performed walk-throughs during service to monitor guest satisfaction and advise serving and bussing staff of specific guest needs.
  • Cleaned and restocked counter areas, replenished cash drawer and checked server supplies to facilitate operations.
  • Responded appropriately to customer complaints, bringing major issues to attention of manager on duty.
  • Built positive relationships with other front-of-house and kitchen staff.
  • Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests.
MEDICAL ASSISTANT EXTERN, 11/2018 to 05/2019
  • Provided professional service
  • Maintained a clean and sanitized workspace
  • Recorded patient's height, weight and medical history
  • Took vital signs
  • Prepared exam rooms between patients
  • Charted all patient services in records with high accuracy.
  • Sterilized instruments and disposed of contaminated supplies in adherence to OSHA regulations.
  • Monitored patient stability by checking vital signs and weight.
  • Escorted patients to examination rooms and prepared for physician exams.
Education and Training
High School Diploma: , Expected in 06/2019
Lloyd C. Bird High School - Chesterfield, VA
NRCMA: Medical Assisting, Expected in 05/2019
Chesterfield Technical Center - Chesterfield, VA,
: , Expected in
Radford University - Radford, VA
Willing to relocate: Anywhere
Additional Information
  • Compassionate and diligent hard worker seeking a better job opportunity! , Willing to relocate: Anywhere, Authorized to work in the US for any employer
  • Nationally Registered Certified Medical Assistant (NRCMA)

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School Attended

  • Lloyd C. Bird High School
  • Chesterfield Technical Center
  • Radford University

Job Titles Held:

  • Server/To-Go Specialist
  • Shift Leader
  • Merchandise Associate
  • Financial Peer Counselor
  • HOST


  • High School Diploma
  • Some College (No Degree)

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