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server skills trainer shift leader hostess resume example with 5+ years of experience

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Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Summary

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Skills
  • POS Systems
  • Complaint Resolution
  • Buffet Setup and Takedown
  • Quality Control
  • Team Leadership
  • Liquor, Wine and Food Service
  • Order Taking and Processing
  • Order Accuracy and Delivery
  • High Volume Dining
  • Point of Sale Systems
  • High Energy and Stamina
  • Ability to Lift 30 Pounds
  • Cool Under Pressure
  • Conflict and Complaint Resolution
  • Transactions and Cash Handling
  • Relationship Building
  • Verbal and Written Communication
  • Workflow Coordination
  • Customer Service and Rapport
  • Service-Oriented
  • Team Player
  • Staff Training
  • Teamwork and Collaboration
  • Problem-Solving
  • Station Preparation
  • Cleaning and Sanitizing
Experience
07/2017 to Current Server/Skills Trainer/Shift Leader/Hostess Fifth Wall | Boise, ID,
  • Supervised serving staff to drive high level of hospitality and food excellence.
  • Interacted and engaged with patrons to promote friendly environment.
  • Verified legal drinking age before serving beer, wine and liquor to comply with state law.
  • Trained and acclimated new servers to restaurant's culture and operations.
  • Leveraged proper serving etiquette to promote inviting dining atmosphere.
  • Directed and assisted in general dining room cleaning and sanitation.
  • Held performance reviews to identify and correct areas needing improvement.
  • Provided exceptional service to high volume of daily customers.
  • Cleared dishes from tables during and after meal service to maintain clean dining area.
  • Used suggestive selling techniques to entice customers with more expensive or higher-margin items and add-ons.
  • Managed tables throughout dining room to execute service at highest level.
  • Maintained knowledge of menu items, ingredients and preparation methods to assist guests with menu selection.
  • Managed opening and closing duties to facilitate restaurant operations.
  • Verified guest satisfaction with meals and suggested additional items to increase restaurant sales.
  • Attended meetings to learn and share information and find ways to enhance customer dining experience.
  • Created positive guest experience by listening to guest needs and recommending options to meet requests.
  • Prepared salads, appetizers and garnishes to assist kitchen staff.
  • Leveraged POS system to receive and take guest orders and process payment.
  • Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
  • Rolled silverware and set up food stations and dining areas to prepare for next shift or large parties.
  • Worked with management to coordinate special functions and events.
  • Welcomed guests with personable attitude and brought beverage orders while reviewing menu options.
08/2021 to 10/2022 General Manager Xtralease | Fridley, MN,
  • Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
  • Conducted employee evaluations to provide adequate feedback and recognize quality performance.
  • Supervised employees through planning, assignments and direction.
  • Delegated work to staff, setting priorities and goals.
  • Created schedules and monitored payroll to remain within budget.
  • Enhanced operational performance by developing effective business strategies, systems and procedures.
  • Coordinated and directed activities of businesses or departments concerning production, pricing and sales.
  • Developed service and sales strategies to improve retention and revenue.
  • Monitored progress by establishing plans, budgets and measuring results.
  • Implemented campaigns and promotions to help with developing goods and services.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Trained employees on duties, policies and procedures.
  • Formed and sustained strategic relationships with clients.
  • Complied with company policies and government regulations to prevent and detect rule violations and protect organization from fines and lawsuits.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Administered employee discipline through verbal and written warnings.
  • Prepared staff work schedules and assigned team members to specific duties.
  • Recruited, interviewed and hired qualified staff for open positions.
  • Directed safety operations and maintained clean work environment to adhere to FDA and OSHA requirements.
  • Led employee evaluations with constructive feedback to boost performance.
  • Mitigated business risks by working closely with staff members and assessing performance.
  • Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
  • Guided management and supervisory staff to promote smooth operations.
  • Delivered exceptional client experiences through hands-on leadership of associates and managers.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Recruited, trained and empowered employees to achieve key performance indicators.
  • Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
  • Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
  • Directed or coordinated financial or budget activities to fund operations and maximize investments.
  • Tracked monthly sales to generate reports for business development planning.
11/2019 to 02/2020 Sales Associate Belk | City, STATE,
  • Used technology resources to assist customers in locating and selecting items.
  • Engaged customers in friendly, professional dialogue to determine needs.
  • Received and displayed product shipments on store retail shelves upon delivery.
  • Assisted teammates with sales-processing tasks to meet daily sales goals.
  • Worked with fellow sales team members to achieve group targets.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
  • Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
  • Adhered to company initiatives and achieved established goals.
  • Answered product questions with up-to-date knowledge of sales and promotions.
  • Helped customers find specific products, answered questions and offered product advice.
  • Assessed customer needs to provide assistance and information on product features.
  • Tracked company inventories, moved excess stock and arranged products to improve sales.
  • Built and maintained relationships with peers and upper management to drive team success.
Education and Training
Expected in to to | Medical Office Assistant North GA Tech , Avalon GA , GPA:
Expected in to to Associate of Science | Cullinary Athens Tech College , Athens GA , GPA:

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Resume Overview

School Attended

  • North GA Tech
  • Athens Tech College

Job Titles Held:

  • Server/Skills Trainer/Shift Leader/Hostess
  • General Manager
  • Sales Associate

Degrees

  • Some College (No Degree)
  • Associate of Science

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*As seen in:As seen in: