Server Shift Leader/ Server Resume Example

SERVER SHIFT LEADER/ SERVER

Summary

Skilled team player with strong background in busy, fast-paced environments. Works well independently and within a group to handle assignments and always ready to go beyond basics assignments and increase customer satisfaction. Ability to adapt quickly. Able to problem solve without oversight. Hardworking and reliable customer service skills, focused on going above and beyond to support team and serve customers. Trained in multiple customer relation services and a dependable worker. Motivated to continue to learn and grow within company.

Experience

Server Shift Leader/ server, 07/2014 - 03/2020Ingleside At King Farm - Rockville , MD

Oversaw expeditious delivery of appetizers and entrees to diners, verifying proper presentation and quality.
Kept work areas neat and clean to maintain safe environment.
Handled cash and credit card transactions accurately, maintaining knowledge of accepted payment methods.
Executed exceptional food, beverage, and service standards personally, as well as supporting team members in providing excellent service.
Learned names and orders of regular customers.
Reviewed menu items with customers and made recommendations based on guest preferences.
Opened and served wine, beer, and cocktails.
Answered phones and took phone orders for customer pick up or delivery.
Engaged customers in friendly conversation to build connections and increase satisfaction.
Cleaned tables or counters after patrons finished dining.
Checked with customers to ensure satisfaction and correct any issues.
Carver Career , Cosmetology Student Charleston , Wv - Aug 2013 ‐ Oct 2018 Used creative thinking to make a desired color or look when needed.
Sanitized instruments, equipment, and stations between customers for maximum protection.
Coordinated busy schedule of as many as 10 customer appointments per week with high satisfaction rates.
Applied bleaching and coloring agents to achieve customers' desired hair colors.
Taught customers about proper haircare and styling techniques to improve overall satisfaction.
Connected closely with customers to deliver positive hairstyling and cutting experiences and build strong loyalty for repeat business.
Worked with hot waxes, chemical solutions, and hand- held devices to remove customers' unwanted hair.

Server, 05/2018 - 09/2019Spartannash - Mandan , ND

Operated POS terminals to input orders, split bills and calculate totals.
Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
Completed closing duties by emptying trash, safeguarding alcohol and polishing silverware.
Completed thorough and accurate opening and closing duties to facilitate smooth restaurant operations.
Promoted desserts, appetizers and specialty drinks to optimize sales.
Welcomed guests with personable attitude and smile, offering to bring beverage orders while reviewing menu options.
Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
Processed customers' payments and provided receipts.
Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
Applied safe food handling and optimal cleaning strategies to protect customers from foodborne illness and maintain proper sanitation.
Met or exceeded sales targets on consistent basis with proactive promotional strategies and dessert mentions.
Maintained knowledge of menu items, garnishes, ingredients and preparation methods to assist guests with menu selection.

Tanning Consultant, 11/2011 - 11/2013Ultra Tan - City , STATE

Maintained detailed records of client feedback and treatment plans to present personalized care.
Scheduled client appointments by phone and through email.
Devised and maintained office systems to efficiently deal with paper flow.
Authored and maintained household office and operations manuals to define staff expectations, confidentiality requirements and household and office procedures.

Cashier, 07/2011 - 08/2013Smiths Food Store - City , STATE

Assisted management with completing end-of-day counts and securing funds to prevent loss or theft.
Assisted with purchases, locating items and signing up for rewards programs.
Trained new employees in cashiering procedures, offering assistance
Worked closely with front-end staff to assist customers and maintain satisfaction levels.
Learned roles of other departments to provide coverage and keep store operational.
Helped customers find specific products, answered questions and offered product advice.
Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
Properly verified customer identification for alcohol or tobacco purchases.
Trained new team members in cash register operation, stock procedures and customer service.
Processed all sales transactions accurately and promptly to prevent long customer wait times.
Scanned customer purchases, supporting transactions to streamline sales process.

Education and Training

10/2017Certificate , CosmetologyCarver Career Center, City, State

GPA: 3.8

Ranked in Top 20% of class
Completed coursework in diseases, cutting, major nerves and muscles, hair styling, esthetics, waxing, and coloring, nail care, skin care, as well as many more.
Real hands on training to learn different variety of cosmetology skills
Salon management skills
Receptionist position

05/2014High School DiplomaHerbert Hoover High School, City, State

Honors classes in 9th-11th grade
3.8 GPA
National Jr Honor Society

Skills

Administrative and
Clerical procedures
Cleaning and sanitation
Oversight
Relationship Building
Collaboration
Task prioritization
Brand representation
Service upselling
Sales closing
Conflict resolution
Complaint documentation
Call escalation
Refunds processing
Team development
Product sales
Order processing
Process transactions
Retail operations
Operate cash register
Train staff
Customer relations
Interpersonal
Communication
Problem solving
Soft skills
Training and development
Customer service
Serve customers

Promote products
Restock shelves
Merchandising
Creative thinking
Verbal communication
Multi-line telephone
Operation
Information protection
Greet visitors
Manage files
Answer telephone calls
Problem-solving
Cash register
Clerical
Interpersonal, Communication
Conflict resolution
Creative thinking
Customer service
Documentation,
Team development
Multi-line telephone,
Problem-solving
Relationship Building
Order processing with tables and Telephone,
Verbal communication
Point of Sale (POS) system operations
Service prioritization
Menu knowledge

Resume Overview

School Attended

Carver Career Center
Herbert Hoover High School

Job Titles Held:

Server Shift Leader/ server
Server
Tanning Consultant
Cashier

Degrees

Certificate , Cosmetology
High School Diploma

Server Shift Leader/ server Resume Example

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