Server/Server Trainer/Shift Manager Resume Example Yard House Restaurant

SERVER/SERVER TRAINER/SHIFT MANAGER

Summary

Innovative Restaurant Manager with more than 15 years of food preparation and service experience. Motivates team members to meet challenging customer demands in fast-paced environments without sacrificing quality, safety or cost control measures vital to sustainable business operations.

Food service professional with fifteen years in FOH and BOH operations. Demonstrated team leader with excellent staff management skills.

Flexible and energetic manager seeking role as Restaurant Manager. Extensive restaurant and food service experience.

Skills

Cash handling accuracy
Merchandising knowledge
Dispute mediation
Relationship selling
Superb time management
Reliable and punctual
Written and oral communication skills
Sales expertise
Customer service

POS system operation
Results oriented
Listening skills
Accurate money handling
Energetic self-starter
Team player mentality
Outgoing personality
Customer- and service-oriented

Experience

Server/Server Trainer/Shift Manager
Gaithersburg, MDYard House Restaurant/Nov 2018 to Current

Oversaw all aspects of restaurant maintenance and cleanliness, assigning tasks to individual team members in alignment with operational and customer needs.
Organized team efforts to maximize production, efficiency and customer satisfaction.
Monitored business levels and realigned team positions to provide optimal coverage for customer demands.
Handled escalated customer complaints to provide full resolutions and promote loyalty.
Provided fast, friendly and knowledgeable service to all guests, including proactively promoting specials and enhancing sales of key menu items.
Uncovered, investigated and resolved customer complaints quickly and skillfully to maintain loyalty.
Adhered to all food safety regulations.
Maintained patron satisfaction by monitoring, evaluating and auditing food, beverage and service offerings.
Worked in cooperation with front and back of house staff to ensure smooth operations.
Maximized service levels through hands-on leadership.
Instructed staff on accurate operation of various technical and server tools, including DASH and ZIOSK.

Sales Associate
Gaithersburg, MDHome Depot/Feb 2018 to Jul 2019

Sold various products by explaining unique features and educating customers on proper application.
Helped average of 75 customers per day by responding to inquiries and locating products.
Assisted customers by finding needed Electrical items and checking inventory for items at other locations.
Retained product, service and company policy knowledge to serve as resource for both coworkers and customers.
Offered product and service consultations and employed upselling techniques.
Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.

Server/Bartender Shift Manager
Gaithersburg, MDNot Your Average Joes/Aug 2012 to Jan 2018

Communicated effectively with kitchen staff regarding customer allergies, dietary needs and other special requests.
Prepared salads and appetizers to back up kitchen staff.
Promoted desserts, appetizers and specialty drinks.
Recorded orders and partnered with team members to efficiently serve food and beverages.
Assisted individuals in selecting meal options, including entrees and desserts and recommended alternative items for those with food allergies and gluten intolerances.
Recommended daily specials, wine selections and desserts to guide patrons toward more profitable items.
Educated guests on daily specials and menu offerings such as appetizers, entrees and desserts.
Operated POS terminals to input orders, split bills and calculate totals.

Cook/ Server/ Bartender/Shift Manager
Gaithersburg, MDRed Robin Gourmet Burgers/Sep 2005 to Oct 2012

Operated all kitchen equipment safely to avoid injuries.
Set up and performed initial prep work for food items such as soups, sauces and salads.
Established and maintained open, collaborative relationships with kitchen team to maximize efficiency.
Sanitized food preparation areas, grills and equipment to avoid cross-contamination from raw items.
Maintained consistent quality and high accuracy when preparing identical dishes every day.
Operated ovens, fryers and mixers safely to prevent kitchen accidents and machinery malfunction.
Multitasked to meet customer, business operations and server needs with minimal errors or delays.
Collected and polished glassware, keeping adequate stock for expected customer loads.
Restocked beer and liquor on regular schedule and after special events to prepare for forecasted needs.
Kept close track of bar tabs and transferred open tabs to dining area seamlessly, providing pleasant dining experience to customers and smoothing process for wait staff.
Recognized VIP customers immediately and provided special treatment, including preferred tables.
Checked identification of customers to verify age requirements needed for purchase of alcohol.
Worked with management to plan and implement special events to boost customer numbers and profits.
Ordered and maintained inventory of bar products, including alcohol, soft drinks and supplies to drive high volume of sales.

Education and Training

High School DiplomaSalem High School1998Virginia Beach, VA

Resume Overview

Companies Worked For:

Yard House Restaurant
Home Depot
Not Your Average Joes
Red Robin Gourmet Burgers

School Attended

Salem High School

Job Titles Held:

Server/Server Trainer/Shift Manager
Sales Associate
Server/Bartender Shift Manager
Cook/ Server/ Bartender/Shift Manager

Degrees

High School Diploma

Server/Server Trainer/Shift Manager Resume Example

Resume Score: 80%

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