Server, Server Trainer, Closer Resume Example

• Administered medications, tracked dosages and documented patient conditions.
• Addressed unit staff concerns, including staffing ratios, resource management, allocation of responsibilities and optimized workload management.
• Advocated for patients by identifying insurance coverage, communicating care preferences to practitioners and verifying interventions met patients' treatment goals.
• Assisted with Insertion and managed central, arterial and PICC lines.
• Educated patients and families on treatment strategies and at-home care.
• Immunized patients against diseases such as influenza and pneumonia to protect vulnerable populations from serious illnesses.
• Treated patients using pharmacological and non-pharmacological treatment modalities to address various disorders, diseases and injuries.
• Developed and adapted individualized treatment plans according to patient recovery goals.
• Promoted healthy lifestyle choices to reduce re-emergence of painful or dangerous symptoms.
• Trained and mentored new RNs on best practices, hospital policies and standards of care.
• Set up trays, supplies and sterile fields for office procedures.
• Treated patients suffering from chronic and acute medical concerns, including asthma, seizure disorders and pneumonia.
• Conducted restraint audits according to organizational guidelines and generated reports for nursing leadership review and analysis.
• Acted as patient advocate and implemented total patient care through team nursing process covering 5 to 16 high acuity patients.
• Managed and provided leadership to help staff with direct and indirect patient care and telemetry monitoring.
• Maintained personal and team compliance with medication administration standards and patient care best practices.
• Counseled caregivers and families on end-of-life planning and educated on patient care options.
• Counseled patients and caregivers, providing emotional, psychological and spiritual support.
• Maintained optimal ventilator settings and operations to meet patient care needs.
• Monitored and recorded patient condition, vital signs, recovery progress and medication.
• Supervised -bed telemetry unit while providing direct patient care to acutely ill patients.
• Answered patient questions and provided take-home materials for further information.
• Educated patients on detox and withdrawal, medications, addiction, recovery, coping skills and community resources.
• Communicated with primary care physicians or emergency care providers to relay patient needs.
• Coordinated care for patients per shift in busy setting with strict quality and cost constraints.
• Instructed patients, caregivers and families on diagnoses, treatment options and self-management to maintain continuity of care.
• Prepared for HIPAA and Joint Commission reviews, making required brochures and pamphlets available to patients in all clinics.
• Offered clinical leadership and oversight to acute care medical-surgical unit and ICU including daily nurse to patient assignments tasking and care.
• Maintained composure and efficiency during rapid response situation and emergency care.
• Collected lab specimens, ordering and interpreting diagnostic tests and lab results.
• Coordinated and managed care for patients undergoing miocardial infarction screening and anticoagulation therapies.
• Helped patients navigate healthcare system and care options by educating on relevant subject areas and answering questions throughout treatment process.
• Administered colostomies and ostomoies, urostomies and foley tubes accurately to provide exceptional patient care.
• Delivered high-quality nursing care to patients on medical-surgical unit and ICU with emphasis on orthopedics, urology, and gastro-intestinal post-operative
• Imparted medical, operational and patient care knowledge to junior nurses to maximize performance and quality of team operations.
• Assessed patient health needs by reviewing and tracking EKG readings to address telemetry readings and quickly inform teammates on stability or acuity changes.
• Oversaw efficient nursing operations in 16 -bed intensive care
• Used facility EMR system to update patient records, transmit prescriptions and transfer files.
• Boosted clinical accountability and reduced discrepancies by coordinating with other stakeholders to develop and roll out new flow sheet and forms for dialysis treatment.
• Created and maintained all absentee calendars, agency nurse schedules and staff meeting minutes.
• Worked with management to identify and implement initiatives to increase nursing staff retention, morale and satisfaction.
• Trained new RN hires and ancillary staff members to meet patient service goals, champion standards of care and improve patient overall satisfaction.
• Educated mothers on newborn care and post-delivery health to optimize outcomes.
• Completed and maintained personal Performance-Based Development System (PBDS) standards to show consistent clinical competency and sound judgment.
• Administered oral, intramuscular and IV medications to patients and monitored responses.
• Consistently assessed and evaluated patients' health needs by coordinating across medical disciplines to create, implement and modify personalized care plans.
• Coordinated care with physicians and other clinical staff to prepare for treatment, carry out interventions and enhance continuum of care to deliver comprehensive services.
• Monitored and managed various treatment and care interventions, including IV administration, wound and ostomy care and catheter insertion.
• Conducted post-op reviews, tracked patients' vitals and monitored fluids to reach optimal care targets.
• Improved patient outcomes and quality of care by determining and suggesting changes to processes.
• Improved patient outcomes and quality of care by determining and suggesting changes to processes.
• Diagnosed and treated high-volume caseload in busy emergency room setting.
• Provided palliative care in outpatient settings ranging from assessment to development and implementation of care plans.
• Conducted patient assessments and diagnostic tests to provide physician with important patient health information used to create focused treatment plans and manage ongoing care.
• Assessed patients in active drug and alcohol withdrawal and provided interventions to manage physical and psychological withdrawal symptoms.
• Leveraged nursing skills to provide relief assistance to ICU and MED SURG departments.
• Advanced nursing competencies through participation in simulation exercises and practice improvement projects.
• Coordinated review, revision and creation of operational policies within emergency department.
• Created and maintained all absentee calendars, agency nurse schedules and staff meeting minutes.
• Collaborated with doctors to plan post-treatment home care and prevent return hospitalization due to complications.
• Delivered high-quality and compassionate treatment to indigent and low-income patient communities.
• Coordinated with clinical staff to keep patients updated and informed on care issues, including discharge delays, equipment inaccessibility and procedure postponements.
• Reduced average hospital stay days by delivering recovery-focused care.
• Helped pediatric patients understand and feel at ease with vaccines, tests and minor procedures.
• Administered scheduled medications and therapies intravenously, rectally, orally, subcutaneously and via intramuscular injections while overseeing pain management plans.
• Cared for patients in recovery from medical procedures by caring for wounds, monitoring vitals and managing pain.
• Supervised ancillary staff of 6 on-call nurses, including making assignments of nurses to patients, delegating assignments and monitoring quality of care.
• Delivered quality care and comfort to patients with heart failure, pulmonary hypertension, pulmonary embolisms and end-stage renal disease.
• Delivered quality care and comfort to patients with heart failure, pulmonary hypertension, pulmonary embolisms and end-stage renal disease.
• Maintained adequate unit supplies to meet expected patient demands.
• Oversaw nursing operations for staff of 12 in 16 - bed facility, providing personnel with guidance and patients with high-quality care.
• Supervised 16 -bed telemetry unit while providing direct patient care to acutely ill patients.
• Developed and maintained quality care systems and standards, including creating and improving medical protocols and guidelines.
• Acted as patient advocate and implemented total patient care through team nursing process covering 5 to 16 high acuity patients per shift.
• Planned and spearheaded in-service educational programs focusing on fall safety, skin care and adherence to core measures.
• Provided behavioral and emotional support and closely supervised patients suffering from dementia and Alzheimer's.
• Consistently maintained core measures, patient satisfaction and HCAPs above 100%.
• Administered IV therapy and treadmill stress tests and ran nerve conduction tests in cardiac unit.
• Guided therapeutic communication, conflict resolutions and interventions by deflecting undesirable behaviors to assist patients with developing and amplifying coping skills.
• Supervised telemetry unit while providing holistic care.
• Helped pediatric patients understand and feel at ease with vaccines, tests and minor procedures.
• Answered patient questions and provided take-home materials for further information.
• Advocated for patients by identifying insurance coverage, communicating care preferences to practitioners and verifying interventions met patients' treatment goals.
• Administered scheduled medications and therapies intravenously, rectally, orally, subcutaneously and via intramuscular injections while overseeing pain management plans.
• Monitored and managed various treatment and care interventions, including IV administration, wound and ostomy care and catheter care.
• Educated patients on detox and withdrawal, medications, addiction, recovery, coping skills and community resources.
• Cooperated with upper-level management to maintain budget, operations and staff performance objectives.
• Acted as patient advocate and implemented total patient care through team nursing process covering high acuity patients.
• Worked closely with executives to administer operations, staff, resources and budget management.
• Developed and actualized strategies to standardize supply and inventory management.
• Advocated for patients transitioning from hospitals, rehab and other medical facilities to home environments.
• Educated patients, caregivers and families on diagnoses, treatment options and disease prevention.
• Performed assessment planning, implementation and evaluation of care for assigned patients, including discharge planning, utilizing interdisciplinary team approach.
• Directed day-to-day patient care and nursing activities within unit.

• Trained new hires on relationship building, benefit-oriented sales presentations, sales processes and protocol, product knowledge, customer needs analysis and overcoming objections.
• Drove quality customer experiences by leading retention strategy development and conflict resolution to improve overall support delivery.
• Automated contact management system to maintain efficient client organization.
• Increased employee productivity by establishing and monitoring customer care performance indicators, service level metrics and goal achievement.
• Developed open and professional relationships with team members, enabling better, more effective customer service.
• Communicated sales targets and worked with front-line supervisors to enhance revenue numbers and promotional techniques.
• Supervised and trained customer service team members to provide exceptional service, driving retention and satisfaction.
• Developed new sales scripts and strategies to expand profit opportunities.
• Answered customer requests with friendly, knowledgeable service and support.
• Developed and implemented policies, procedures and process improvement initiatives to improve retention rates and increase customer satisfaction.

• AEstablished and enforced standards of personnel performance and service to provide customers with consistent and positive experiences.
• Controlled portion sizes and garnishing for optimal cost controls.Kept food storage and preparation equipment in good working order to maximize safety and cost-efficiency of operations.
• Sought out and implemented methods to improve service and team performance and boost business sustainability.
• Coordinated optimal guest relations from initial contact through final check-out to boost satisfaction and brand loyalty.
• Maintained operations in full compliance with alcohol service standards and legal requirements to prevent incidents of overserving or underage drinking.
• Maximized food quality by closely monitoring shipments, preparation and food handling by team members.Prepared salads and appetizers to back up kitchen staff.
• Checked menus to verify current selection availability and cleanliness.
• Served average of 100s of patrons daily at extremely high volume restaurant with consistent recommendations for exceptional experiences.Reconciled daily transactions, balanced cash and deposited earnings .
• Cleaned and inspected food preparation areas for safe and sanitary food-handling practices.
• Recorded orders and partnered with team members to efficiently serve food and beverages.
• Oversaw 20 employees by assigning section, duties, side work or post shift.
• Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.Calculated charges, issued table checks and collected payments from customers.
• Added special garnishes and other finishing touches to improve visual impact of plates and contrast or add flavor to dishes.
• Inspected restrooms for cleanliness and availability of supplies several times per shift.
• Prepared and led food service training programs to teach staff.
• Prepared and maintained food by checking temperatures, restocking food and monitoring potential avenues of contamination.
• Supervised staff serving multiple meals per day.
• Reduced food waste by use of ingredients to plan for costs, anticipated customers and popularity of items, and give feedback to company.
• Educate waiters on the menu, memorization strategies and how to convey information in a positive and upbeat manner.
• Discussed menu items and dietary concerns, noted special requests and suggested appetizers or other additional items to meet upsell goals.
• Placed reservations through phone and email into POS
• Instructed new staff on restaurant facts, food handling procedures and techniques for maximizing efficiency.
• .Watched new staff for concerns such as drug use and card skimming.
• Wiped down and sanitized food preparation areas using dishcloths, hot water and cleaning products.
• Kept tables neat, cleared away dirty dishes, wiped down surfaces and refreshed glasses.
• Communicated effectively with kitchen staff regarding customer allergies, dietary needs and other special requests.
• Cleaned, sanitized and organized food speed racks, bins and dry storage racks to keep food storage areas neat and prevent food-borne illness.
• Discussed alternative selections with chef for guests with food allergies or gluten-free requests.
• Performed continuous reviews of wait staff and provided feedback directly to team members as well as managers.Worked directly with servers for more than shifts during the training process
• .Welcomed guests with personable attitude and smile, offering to bring beverage orders while reviewing menu options.
• Assisted in preparing for special functions and banquets by setting up and taking down tables and chairs and decorating.Maximized team performance by training new employees on proper food handling, guest expectations and restaurant protocols.
• Explained preparation of various menu items, describing ingredients and cooking methods to customers. provide customers with consistent and positive experiences.Controlled portion sizes and garnishing for optimal cost controls.
• Kept food storage and preparation equipment in good working order to maximize safety and cost-efficiency of operations.
• Sought out and implemented methods to improve service and team performance and boost business sustainability.
• Coordinated optimal guest relations from initial contact through final check-out to boost satisfaction and brand loyalty.
• Maintained operations in full compliance with alcohol service standards and legal requirements to prevent incidents of overserving or underage drinking.
• Maximized food quality by closely monitoring shipments, preparation and food handling by team members.
• Prepared salads and appetizers to back up kitchen staff.
• Checked menus to verify current selection availability and cleanliness.
• Served average of 100s of patrons daily at extremely high volume restaurant with consistent recommendations for exceptional experiences.
• Reconciled daily transactions, balanced cash and deposited earnings .
• Cleaned and inspected food preparation areas for safe and sanitary food-handling practices.
• Recorded orders and partnered with team members to efficiently serve food and beverages.
• Scheduled over 20 employees by assigning section, duties, side work or post shift.
• Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
• Calculated charges, issued table checks and collected payments from customers.
• Added special garnishes and other finishing touches to improve visual impact of plates and contrast or add flavor to dishes.
• Inspected restrooms for cleanliness and availability of supplies several times per shift.
• Developed, improved and managed training programs.
• Prepared and led food service training programs to teach staff.
• Prepared and maintained buffet and salad bar by checking temperatures, restocking food and monitoring potential avenues of contamination.
• Supervised staff serving multiple meals per day.
• Reduced food waste by use of ingredients to plan for costs, anticipated customers and popularity of items, and give fee
• Educated waiters on the menu, memorization strategies and how to convey information in a positive and upbeat manner.
• Discussed menu items and dietary concerns, noted special requests and suggested appetizers or other additional items to meet upsell goals.
• Placed reservations through phone and email into POS
• Instructed new staff on restaurant facts, food handling procedures and techniques for maximizing efficiency.
• Wiped down and sanitized food preparation areas using dishcloths, hot water and cleaning products.
• Kept tables neat, cleared away dirty dishes, wiped down surfaces and refreshed glasses.
• Communicated effectively with kitchen staff regarding customer allergies, dietary needs and other special requests.
• Cleaned, sanitized and organized food speed racks, bins and dry storage racks to keep food storage areas neat and prevent food-borne illness.
• Discussed alternative selections with chef for guests with food allergies or gluten-free request.
• Worked directly with servers for more than shifts during the training process. Provide positive feedback
• Welcomed guests with personable attitude and smile, offering to bring beverage orders while reviewing menu options.
• Maximized team performance by training new employees on proper food handling, guest expectations and restaurant protocols.
• Explained preparation of various menu items, describing ingredients and cooking methods to customers.
• Cleaned and inspected food preparation areas for safe and sanitary food-handling practices.
• Assisted in preparing for special functions and banquets by setting up and taking down tables and chairs and decorating.
• Discussed menu items and dietary concerns, noted special requests and suggested appetizers or other additional items to meet upsell goals.
• Developed, improved and managed training programs.
• Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
• Served average of [Number] patrons daily at [Type] restaurant with consistent recommendations for exceptional service.
• Established and enforced standards of personnel performance and service to provide customers with consistent and positive experiences.
• Wiped down and sanitized food preparation areas using dishcloths, hot water and cleaning products.
• Satisfied customers by keeping drinks topped off and anticipating needs such as condiments and extra napkins.
• Operated POS terminals to input orders, split bills and calculate totals.
• Maintained composure and level-headed mentality during challenging situations to best resolve situations and serve business needs.
• Verified employee compliance with housekeeping, safety and sanitary requirements to protect team members and customers.
• Complied with all company safety procedures, policies and regulations to promote safe working environment.
• Educated guests on daily specials and menu offerings such as appetizers, entrees and desserts.
• Addressed employee and production issues to determine and implement optimal resolutions, preventing wasted resources and maintaining schedules.
• Managed closing duties, including restocking items and reconciling cash drawer.
• Controlled portion sizes and garnishing for optimal cost controls.
• Recommended daily specials, wine selections and desserts to guide patrons toward more profitable items.
• Restocked nonperishables and other items, including condiments and napkins from inventory to keep pantry well-supplied.
• Mentored team members on techniques necessary to complete job tasks.
• Assisted individuals in selecting meal options, including entrees and desserts and recommended alternative items for those with food allergies and gluten intolerances.

Upsold customers and optimized table-turns, outperforming wait staff average sale.

• Checked patrons' identification to ensure minimum age requirements for consumption of alcoholic beverages.