Server/Server Trainer Resume Example
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SERVER/SERVER TRAINER
Summary
Enthusiastic individual with superior skills in working in both team-based and independent capacities. Bringing strong work ethic and excellent organizational skills to any setting. Excited to begin new challenge with successful team. I'm extremely hardworking with proven relationship-building and time management abilities in fast-paced environments. Successful at handling a large amount of customers at once with accuracy and impeccable customer service skills. Strive to meet every patron need, drive satisfaction and promote long-term loyalty.
Skills
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Experience
05/2019 - CurrentServer/Server TrainerClubcorp Club Operations, Inc. | San Jose , CA
- Sought out and implemented methods to improve service and team performance and boost business sustainability.
- Worked directly with servers for more than 4 shifts during the training process.
- Checked menus to verify current selection availability and cleanliness.
- Instructed new staff on restaurant facts, food handling procedures and techniques for maximizing efficiency.
- Explained preparation of various menu items, describing ingredients and cooking methods to customers.
- Educated waiters on the menu, memorization strategies and how to convey information in a positive and upbeat manner.
- Calculated charges, issued table checks and collected payments from customers.
- Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
- Served average of 200+ patrons daily at Drake's a high volume restaurant with consistent recommendations for exceptional service.
- Welcomed guests with personable attitude and smile, offering to bring beverage orders while reviewing menu options.
- Communicated effectively with kitchen staff regarding customer allergies, dietary needs and other special requests.
- Wiped down and sanitized food preparation areas using dishcloths, hot water and cleaning products.
- Performed continuous reviews of wait staff and provided feedback directly to team members as well as managers.
- Watched new staff for concerns such as drug use and card skimming.
- Kept tables neat, cleared away dirty dishes, wiped down surfaces and refreshed glasses.
- Assisted in preparing for special functions and banquets by setting up and taking down tables and chairs and decorating.
- Maintained operations in full compliance with alcohol service standards and legal requirements to prevent incidents of overserving or underage drinking.
- Established and enforced standards of personnel performance and service to provide customers with consistent and positive experiences.
- Completed opening and closing checklists,including emptying trash, safeguarding alcohol and polishing silverware.
- Checked patrons' identification to ensure minimum age requirements for consumption of alcoholic beverages.
- Maximized team performance by training new employees on proper food handling, guest expectations and restaurant protocols.
- Maintained table settings by removing courses, replacing utensils and refilling beverages promptly.
- Managed closing duties, including restocking items and reconciling cash drawer.
12/2019 - 03/2020ServerOllie's Bargain Outlet | Lancaster , TX
- Arranged each place setting attractively and verified all items were clean and free from water spots and chips.
- Recommended daily specials, wine selections and desserts to guide patrons toward more profitable items.
- Served average of 100+ patrons daily at high volume seafood restaurant with consistent recommendations for exceptional service.
- Upsold customers and optimized table-turns, outperforming wait staff average sales.
- Placed reservations through phone and email into system.
- Restocked non-perishables and other items, including condiments and napkins from inventory to keep pantry well-supplied.
- Cleaned dining area between guests with efficient sweeping, glass washing and spill removal.
- Assisted individuals in selecting meal options, including entrees and desserts and recommended alternative items for those with food allergies and gluten intolerances.
- Maintained table settings by removing courses, replacing utensils and refilling beverages promptly.
- Satisfied customers by keeping drinks topped off and anticipating needs such as condiments and extra napkins.
- Educated guests on daily specials and menu offerings such as appetizers, entrees and desserts.
- Managed closing duties, including restocking items and reconciling cash drawer.
- Completed opening and closing checklists, including emptying trash, safeguarding alcohol and polishing silverware.
- Prepared and maintained buffet and salad bar by checking temperatures, restocking food and monitoring potential avenues of contamination.
- Communicated effectively with kitchen staff regarding customer allergies, dietary needs and other special requests.
11/2014 - 05/2019Assistant ManagerCitgo | City , STATE
- Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
- Facilitated on-site staff training and developed processes and procedures to increase accuracy.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Supervised and trained customer service team members to provide exceptional service, driving retention and satisfaction.
- Extended existing customer relationships through extensive communication and tried-and-true marketing strategies.
- Directed schedule of weekly projects and anticipated timelines for milestones and completion dates.
- Forecasted trends in expected business levels and adjusted labor and inventory to match expectations.
- Recruited, hired and trained new employees, including monitoring and review of individual performance.
- Spearheaded training initiatives to improve employee performance and bottom-line business results.
- Ran daily reports to assess performance and make proactive adjustments.
- Cross-trained in every store role to maximize operational knowledge.
- Remained calm and professional in stressful circumstances and when dealing with unhappy customers, effectively diffusing situations.
- Improved productivity initiatives, coordinating itinerary and scheduling appointments.
- Increased overall team efficiency and productivity.
- Established ambitious goals for employees to promote achievement and surpass business targets.
- Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
Education and Training
Some College (No Degree): Business Administration And Management
Alamance Community College | City, State
Alamance Community College | City, State
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Resume Overview
School Attended
- Alamance Community College
Job Titles Held:
- Server/Server Trainer
- Server
- Assistant Manager
Degrees
- Some College (No Degree) : Business Administration And Management
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