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Server/Server Trainer Resume Example

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SERVER/SERVER TRAINER
Summary

Enthusiastic individual with superior skills in working in both team-based and independent capacities. Bringing strong work ethic and excellent organizational skills to any setting. Excited to begin new challenge with successful team. I'm extremely hardworking with proven relationship-building and time management abilities in fast-paced environments. Successful at handling a large amount of customers at once with accuracy and impeccable customer service skills. Strive to meet every patron need, drive satisfaction and promote long-term loyalty.

Skills
  • Supervision
  • First Aid/CPR
  • Communications
  • Team Management
  • Customer Service
  • Team Building
  • Problem Resolution
  • Use listening skills to understand oral instructions
  • Learn new procedures
  • Understand and carry out written instructions
  • Orally convey information to others
  • Observe and assess your own and others' performances
  • Open to travel and/or relocate
  • Accustomed to rotating shifts, on call and overtime.
  • Communicate in writing
  • Use mathematical processes to solve problems
  • Adaptive team player
Experience
05/2019 - CurrentServer/Server TrainerClubcorp Club Operations, Inc. | San Jose , CA
  • Sought out and implemented methods to improve service and team performance and boost business sustainability.
  • Worked directly with servers for more than 4 shifts during the training process.
  • Checked menus to verify current selection availability and cleanliness.
  • Instructed new staff on restaurant facts, food handling procedures and techniques for maximizing efficiency.
  • Explained preparation of various menu items, describing ingredients and cooking methods to customers.
  • Educated waiters on the menu, memorization strategies and how to convey information in a positive and upbeat manner.
  • Calculated charges, issued table checks and collected payments from customers.
  • Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
  • Served average of 200+ patrons daily at Drake's a high volume restaurant with consistent recommendations for exceptional service.
  • Welcomed guests with personable attitude and smile, offering to bring beverage orders while reviewing menu options.
  • Communicated effectively with kitchen staff regarding customer allergies, dietary needs and other special requests.
  • Wiped down and sanitized food preparation areas using dishcloths, hot water and cleaning products.
  • Performed continuous reviews of wait staff and provided feedback directly to team members as well as managers.
  • Watched new staff for concerns such as drug use and card skimming.
  • Kept tables neat, cleared away dirty dishes, wiped down surfaces and refreshed glasses.
  • Assisted in preparing for special functions and banquets by setting up and taking down tables and chairs and decorating.
  • Maintained operations in full compliance with alcohol service standards and legal requirements to prevent incidents of overserving or underage drinking.
  • Established and enforced standards of personnel performance and service to provide customers with consistent and positive experiences.
  • Completed opening and closing checklists,including emptying trash, safeguarding alcohol and polishing silverware.
  • Checked patrons' identification to ensure minimum age requirements for consumption of alcoholic beverages.
  • Maximized team performance by training new employees on proper food handling, guest expectations and restaurant protocols.
  • Maintained table settings by removing courses, replacing utensils and refilling beverages promptly.
  • Managed closing duties, including restocking items and reconciling cash drawer.
12/2019 - 03/2020ServerOllie's Bargain Outlet | Lancaster , TX
  • Arranged each place setting attractively and verified all items were clean and free from water spots and chips.
  • Recommended daily specials, wine selections and desserts to guide patrons toward more profitable items.
  • Served average of 100+ patrons daily at high volume seafood restaurant with consistent recommendations for exceptional service.
  • Upsold customers and optimized table-turns, outperforming wait staff average sales.
  • Placed reservations through phone and email into system.
  • Restocked non-perishables and other items, including condiments and napkins from inventory to keep pantry well-supplied.
  • Cleaned dining area between guests with efficient sweeping, glass washing and spill removal.
  • Assisted individuals in selecting meal options, including entrees and desserts and recommended alternative items for those with food allergies and gluten intolerances.
  • Maintained table settings by removing courses, replacing utensils and refilling beverages promptly.
  • Satisfied customers by keeping drinks topped off and anticipating needs such as condiments and extra napkins.
  • Educated guests on daily specials and menu offerings such as appetizers, entrees and desserts.
  • Managed closing duties, including restocking items and reconciling cash drawer.
  • Completed opening and closing checklists, including emptying trash, safeguarding alcohol and polishing silverware.
  • Prepared and maintained buffet and salad bar by checking temperatures, restocking food and monitoring potential avenues of contamination.
  • Communicated effectively with kitchen staff regarding customer allergies, dietary needs and other special requests.
11/2014 - 05/2019Assistant ManagerCitgo | City , STATE
  • Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
  • Facilitated on-site staff training and developed processes and procedures to increase accuracy.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Supervised and trained customer service team members to provide exceptional service, driving retention and satisfaction.
  • Extended existing customer relationships through extensive communication and tried-and-true marketing strategies.
  • Directed schedule of weekly projects and anticipated timelines for milestones and completion dates.
  • Forecasted trends in expected business levels and adjusted labor and inventory to match expectations.
  • Recruited, hired and trained new employees, including monitoring and review of individual performance.
  • Spearheaded training initiatives to improve employee performance and bottom-line business results.
  • Ran daily reports to assess performance and make proactive adjustments.
  • Cross-trained in every store role to maximize operational knowledge.
  • Remained calm and professional in stressful circumstances and when dealing with unhappy customers, effectively diffusing situations.
  • Improved productivity initiatives, coordinating itinerary and scheduling appointments.
  • Increased overall team efficiency and productivity.
  • Established ambitious goals for employees to promote achievement and surpass business targets.
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
Education and Training
Some College (No Degree): Business Administration And Management
Alamance Community College | City, State
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Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

How this resume score could be improved?

Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:

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Resume Strength
  • Word choice
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Resume Overview

School Attended

  • Alamance Community College

Job Titles Held:

  • Server/Server Trainer
  • Server
  • Assistant Manager

Degrees

  • Some College (No Degree) : Business Administration And Management

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