Montgomery Street, San Francisco, CA94105(555) 432-1000, resumesample@example.com
Summary
Enthusiastic individual with superior skills in working in both team-based and independent capacities. Bringing strong work ethic and excellent organizational skills to any setting. Excited to begin new challenge with successful team. I'm extremely hardworking with proven relationship-building and time management abilities in fast-paced environments. Successful at handling a large amount of customers at once with accuracy and impeccable customer service skills. Strive to meet every patron need, drive satisfaction and promote long-term loyalty.
Skills
Supervision
First Aid/CPR
Communications
Team Management
Customer Service
Team Building
Problem Resolution
Use listening skills to understand oral instructions
Learn new procedures
Understand and carry out written instructions
Orally convey information to others
Observe and assess your own and others' performances
Open to travel and/or relocate
Accustomed to rotating shifts, on call and overtime.
Communicate in writing
Use mathematical processes to solve problems
Adaptive team player
Experience
05/2019 to CurrentServer/Server TrainerClubcorp Club Operations, Inc. | San Jose, CA,
Sought out and implemented methods to improve service and team performance and boost business sustainability.
Worked directly with servers for more than 4 shifts during the training process.
Checked menus to verify current selection availability and cleanliness.
Instructed new staff on restaurant facts, food handling procedures and techniques for maximizing efficiency.
Explained preparation of various menu items, describing ingredients and cooking methods to customers.
Educated waiters on the menu, memorization strategies and how to convey information in a positive and upbeat manner.
Calculated charges, issued table checks and collected payments from customers.
Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
Served average of 200+ patrons daily at Drake's a high volume restaurant with consistent recommendations for exceptional service.
Welcomed guests with personable attitude and smile, offering to bring beverage orders while reviewing menu options.
Communicated effectively with kitchen staff regarding customer allergies, dietary needs and other special requests.
Wiped down and sanitized food preparation areas using dishcloths, hot water and cleaning products.
Performed continuous reviews of wait staff and provided feedback directly to team members as well as managers.
Watched new staff for concerns such as drug use and card skimming.
Kept tables neat, cleared away dirty dishes, wiped down surfaces and refreshed glasses.
Assisted in preparing for special functions and banquets by setting up and taking down tables and chairs and decorating.
Maintained operations in full compliance with alcohol service standards and legal requirements to prevent incidents of overserving or underage drinking.
Established and enforced standards of personnel performance and service to provide customers with consistent and positive experiences.
Completed opening and closing checklists, including emptying trash, safeguarding alcohol and polishing silverware.
Checked patrons' identification to ensure minimum age requirements for consumption of alcoholic beverages.
Maximized team performance by training new employees on proper food handling, guest expectations and restaurant protocols.
Maintained table settings by removing courses, replacing utensils and refilling beverages promptly.
Managed closing duties, including restocking items and reconciling cash drawer.
12/2019 to 03/2020ServerOllie's Bargain Outlet | Lancaster, TX,
Arranged each place setting attractively and verified all items were clean and free from water spots and chips.
Recommended daily specials, wine selections and desserts to guide patrons toward more profitable items.
Served average of 100+ patrons daily at high volume seafood restaurant with consistent recommendations for exceptional service.
Upsold customers and optimized table-turns, outperforming wait staff average sales.
Placed reservations through phone and email into system.
Restocked non-perishables and other items, including condiments and napkins from inventory to keep pantry well-supplied.
Cleaned dining area between guests with efficient sweeping, glass washing and spill removal.
Assisted individuals in selecting meal options, including entrees and desserts and recommended alternative items for those with food allergies and gluten intolerances.
Maintained table settings by removing courses, replacing utensils and refilling beverages promptly.
Satisfied customers by keeping drinks topped off and anticipating needs such as condiments and extra napkins.
Educated guests on daily specials and menu offerings such as appetizers, entrees and desserts.
Managed closing duties, including restocking items and reconciling cash drawer.
Completed opening and closing checklists, including emptying trash, safeguarding alcohol and polishing silverware.
Prepared and maintained buffet and salad bar by checking temperatures, restocking food and monitoring potential avenues of contamination.
Communicated effectively with kitchen staff regarding customer allergies, dietary needs and other special requests.
11/2014 to 05/2019Assistant ManagerCitgo | City, STATE,
Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
Facilitated on-site staff training and developed processes and procedures to increase accuracy.
Completed thorough opening, closing and shift change functions to maintain operational standards each day.
Supervised and trained customer service team members to provide exceptional service, driving retention and satisfaction.
Extended existing customer relationships through extensive communication and tried-and-true marketing strategies.
Directed schedule of weekly projects and anticipated timelines for milestones and completion dates.
Forecasted trends in expected business levels and adjusted labor and inventory to match expectations.
Recruited, hired and trained new employees, including monitoring and review of individual performance.
Spearheaded training initiatives to improve employee performance and bottom-line business results.
Ran daily reports to assess performance and make proactive adjustments.
Cross-trained in every store role to maximize operational knowledge.
Remained calm and professional in stressful circumstances and when dealing with unhappy customers, effectively diffusing situations.
Improved productivity initiatives, coordinating itinerary and scheduling appointments.
Increased overall team efficiency and productivity.
Established ambitious goals for employees to promote achievement and surpass business targets.
Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
Education and Training
Expected in | Business Administration And ManagementAlamance Community College, Graham, NCGPA:
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