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Server/Restaurant Hostess Resume Example

Resume Score: 80%

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SERVER/RESTAURANT HOSTESS
Professional Summary

Highly-professional and talented Front Desk Medical Receptionist with solid experience in performing and coordinating day-to-day clerical and administrative functions, and deliver high-quality patient care services. Possess excellent communication, customer-service, problem-solving, organizational and documentation skills along with a good computer knowledge and multi-tasking abilities.

Summary of Skills
  • More than 5 years of front desk medical receptionist experience with good knowledge of basic medical terminology, insurance and medical billing as well as office functions like data-entry, typing, scanning, and operating various office equipment
  • Ability to provide effective customer-services as well as work in a fast-paced and dynamic healthcare environment
  • Effective communication, multi-tasking, and organizational skills
  • Strong record-keeping and documentation skills needed along with knowledge of medical terminology
  • Excellent problem-solving skills as well as the ability to listen and respond to the needs and concerns of patients
  • Proficiency with MS Office products, database and spreadsheets, Internet and EMR software
Work History
Server/Restaurant Hostess, 11/2019 to 02/2020
Company Name – City, State
  • Worked with POS system to place orders, manage bills and handle complimentary items for dissatisfied customers.
  • Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
  • Monitored guests for intoxication and immediately reported concerns to management, contributing to safe and welcoming environments for all patrons.
  • Created orders, documented special requests and followed up with kitchen personnel to foster top-quality service and minimize complaints.
  • Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
  • Greeted and maintained relationships with regular customers.
  • Prepared beverages and filled food orders for customers.
  • Helped customers place orders, explained menu items and suggested appropriate options for food allergy concerns.
Medical Office Receptionist, 07/2017 to 03/2019
Company Name – City, State
  • Answered phone calls in a kind and professional manner as well as routed them to concerned person
  • Advised office manager of the need to order supplies pertinent to front desk functions as well as maintained appropriate inventory levels
  • Scheduled, rescheduled, or canceled patient's appointments both in-person and via telephone
  • Collected co-payments, deductibles or deposits as well as verified insurance coverage, and patient demographics accurately and efficiently
  • Filed and maintained patients' medical records and maintained patients' privacy and confidentiality
  • Operated and maintained standard office equipment such as multi-line telephone, copy and facsimile machines, scanners, and printers
  • Maintained clean and orderly waiting areas in accordance with the established safety regulations or standards
  • Received as well as appropriately distributed and addressed all incoming faxes, mails and other deliveries
  • Adhered to strict HIPAA guidelines at all times to protect patient privacy.
Office administrator, 11/2016 to 03/2019
Company Name – City, State
  • Worked with upper management to complete complex projects on tight budgets within specific timelines.
  • Performed general office duties, including answering multi-line phones, routing calls and messages and greeting visitors.
  • Facilitated office productivity, coordinating personnel schedules, quality assurance and procedural improvements.
  • Evaluated office documentation to check accuracy and complete missing pieces, avoiding delays and maximizing team productivity..
  • Managed budgets, appointment scheduling, itineraries and accounts to improve productivity initiatives.
  • Tracked office supplies and restocked low items to keep team members on-task and productive.
  • Created and maintained all Business Websites and Marketing
  • Complete and send Customers estimates and Invoices
Medical Front Office Manager, 07/2005 to 07/2017
Company Name – City, State
  • Documented patient medical information, case histories and insurance details to facilitate smooth appointments and payment processing.
  • Managed Occupational Health Department for Patients, Employers, Workers Compensation Insurance adjusters and Nurse case Managers.
  • Managed master calendar and scheduled appointments for 8 providers based on optimal patient loads and clinician availability.
  • Organized paperwork such as charts and reports for office and patient needs.
  • Pulled charts and prepared for nurse and doctor assessment.
  • Aided with prescription refill requests.
  • Scheduled, rescheduled and handled cancelled appointments for patients.
  • Maintained records by recording, obtaining and updating personal and financial information.
  • Entered procedure codes and diagnosis codes into medical billing software.
  • Transcribed sensitive documents with complete confidentiality.
  • Trained New employees on Protocols for the department
Education
Diploma: High School Diploma, 05/1997
Naples High School - City, State
  • Graduated with 4.0 GPA
  • Received Project Hope Scholarship to College
Certification of Completion: ICD-9 Billing And Coding, 2004
Lorenzo Walker Institute of Technology - City, State
  • Coursework in ICD-9 Medial Billing , Coding and medical terminology
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Resume Overview

School Attended

  • Naples High School
  • Lorenzo Walker Institute of Technology

Job Titles Held:

  • Server/Restaurant Hostess
  • Medical Office Receptionist
  • Office administrator
  • Medical Front Office Manager

Degrees

  • Diploma : High School Diploma , 05/1997
    Certification of Completion : ICD-9 Billing And Coding , 2004

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