Server/Restaurant Hostess Resume Example Company Name

SERVER/RESTAURANT HOSTESS

Professional Summary

Highly-professional and talented Front Desk Medical Receptionist with solid experience in performing and coordinating day-to-day clerical and administrative functions, and deliver high-quality patient care services. Possess excellent communication, customer-service, problem-solving, organizational and documentation skills along with a good computer knowledge and multi-tasking abilities.

Summary of Skills

More than 5 years of front desk medical receptionist experience with good knowledge of basic medical terminology, insurance and medical billing as well as office functions like data-entry, typing, scanning, and operating various office equipment
Ability to provide effective customer-services as well as work in a fast-paced and dynamic healthcare environment
Effective communication, multi-tasking, and organizational skills
Strong record-keeping and documentation skills needed along with knowledge of medical terminology
Excellent problem-solving skills as well as the ability to listen and respond to the needs and concerns of patients
Proficiency with MS Office products, database and spreadsheets, Internet and EMR software

Work History

Server/Restaurant Hostess, 11/2019 to 02/2020
Company Name – City, State

Worked with POS system to place orders, manage bills and handle complimentary items for dissatisfied customers.
Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
Monitored guests for intoxication and immediately reported concerns to management, contributing to safe and welcoming environments for all patrons.
Created orders, documented special requests and followed up with kitchen personnel to foster top-quality service and minimize complaints.
Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
Greeted and maintained relationships with regular customers.
Prepared beverages and filled food orders for customers.
Helped customers place orders, explained menu items and suggested appropriate options for food allergy concerns.

Medical Office Receptionist, 07/2017 to 03/2019
Company Name – City, State

Answered phone calls in a kind and professional manner as well as routed them to concerned person
Advised office manager of the need to order supplies pertinent to front desk functions as well as maintained appropriate inventory levels
Scheduled, rescheduled, or canceled patient's appointments both in-person and via telephone
Collected co-payments, deductibles or deposits as well as verified insurance coverage, and patient demographics accurately and efficiently
Filed and maintained patients' medical records and maintained patients' privacy and confidentiality
Operated and maintained standard office equipment such as multi-line telephone, copy and facsimile machines, scanners, and printers
Maintained clean and orderly waiting areas in accordance with the established safety regulations or standards
Received as well as appropriately distributed and addressed all incoming faxes, mails and other deliveries
Adhered to strict HIPAA guidelines at all times to protect patient privacy.

Office administrator, 11/2016 to 03/2019
Company Name – City, State

Worked with upper management to complete complex projects on tight budgets within specific timelines.
Performed general office duties, including answering multi-line phones, routing calls and messages and greeting visitors.
Facilitated office productivity, coordinating personnel schedules, quality assurance and procedural improvements.
Evaluated office documentation to check accuracy and complete missing pieces, avoiding delays and maximizing team productivity..
Managed budgets, appointment scheduling, itineraries and accounts to improve productivity initiatives.
Tracked office supplies and restocked low items to keep team members on-task and productive.
Created and maintained all Business Websites and Marketing
Complete and send Customers estimates and Invoices

Medical Front Office Manager, 07/2005 to 07/2017
Company Name – City, State

Documented patient medical information, case histories and insurance details to facilitate smooth appointments and payment processing.
Managed Occupational Health Department for Patients, Employers, Workers Compensation Insurance adjusters and Nurse case Managers.
Managed master calendar and scheduled appointments for 8 providers based on optimal patient loads and clinician availability.
Organized paperwork such as charts and reports for office and patient needs.
Pulled charts and prepared for nurse and doctor assessment.
Aided with prescription refill requests.
Scheduled, rescheduled and handled cancelled appointments for patients.
Maintained records by recording, obtaining and updating personal and financial information.
Entered procedure codes and diagnosis codes into medical billing software.
Transcribed sensitive documents with complete confidentiality.
Trained New employees on Protocols for the department

Education

Diploma: High School Diploma, 05/1997
Naples High School - City, State

Graduated with 4.0 GPA
Received Project Hope Scholarship to College

Certification of Completion: ICD-9 Billing And Coding, 2004
Lorenzo Walker Institute of Technology - City, State

Coursework in ICD-9 Medial Billing , Coding and medical terminology

Resume Overview

School Attended

Naples High School
Lorenzo Walker Institute of Technology

Job Titles Held:

Server/Restaurant Hostess
Medical Office Receptionist
Office administrator
Medical Front Office Manager

Degrees

Diploma : High School Diploma , 05/1997
Certification of Completion : ICD-9 Billing And Coding , 2004

Server/Restaurant Hostess Resume Example

Resume Score: 80%

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