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server manager resume example with 7+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - resumesample@example.com - - -
Summary

Server/Manager with talent for providing quality service and handling day to day task. Strong knowledge of customer service and time management/ restaurant flow. Communicative and team-oriented with proficiency in Toast OS. Proven history of fostering great work ethic to meet team, individual and management objectives.

Skills
  • Performance Improvement
  • Investigating Complaints
  • Inventory Management
  • Database Interface and Query Software
  • Relationship Building
  • Monitoring Food Preparation
  • Problem-Solving
  • Anticipating Problems
  • Money Handling
  • Training and Onboarding
  • Front of House Management
  • Quality Assurance
  • Delegating Assignments and Tasks
  • POS Terminal Operation
  • Critical Thinking
  • Time Management
  • Liquor Law ComplJessicace
Experience
05/2021 to Current
Server Manager Hyatt Hotels Corp. Memphis, TN,
  • Communicated with kitchen staff regarding customer allergies, dietary needs and other special requests.
  • Investigated and resolved complaints regarding food quality, service or accommodations.
  • Motivated staff through acknowledgment of hard work and achievements.
  • Provided information about menu selections and made recommendations.
  • Established standards for personnel performance and customer service.
  • Maintained table setting by removing courses, replenishing utensils and refilling drinks.
  • Served orders by picking up and delivering customers' choices from bar and kitchen.
  • Consistently maintained high levels of cleanliness, organization, storage, and sanitation of food and beverage products to ensure quality.
  • Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
  • Resolved problems or concerns to satisfaction of involved parties.
  • Performed restaurant walk-throughs to gauge timeliness and excellent service quality.
  • Exhibited thorough knowledge of foods, beverages, supervisory duties, service techniques and guest interactions.
  • Minimized loss and misuse of equipment through proper restaurant supervision and staff training.
11/2017 to 05/2021
Host Bass Pro Shops Baltimore, MD,
  • Greeted guests and gathered information to seat groups or place on waitlist.
  • Answered telephone to provide dining information and take party reservations.
  • Accommodated guests with children and special needs to promote comfortable dining experience.
  • Collaborated with front of house staff to move tables and adjust seating to accommodate customers.
  • Notified server after seating parties in section to facilitate prompt service.
  • Cleaned and restocked counter areas, replenished cash drawer and checked server supplies to facilitate operations.
  • Supported management by resolving customer service and food-related issues to maintain guest satisfaction.
  • Managed daily card and cash transactions by maintaining payment records and investigating irregularities.
  • Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests.
  • Escorted guests to seating area, furnished menus and highlighted daily specials.
  • Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
  • Monitored dining area to assess server capacity and estimate wait times.
  • Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
  • Completed closing duties by emptying trash, safeguarding alcohol and polishing silverware.
  • Managed guest expectations by relaying information regarding hours, wait times and specials.
  • Stayed attentive to server availability and table turnover to seat guests quickly.
  • Communicated with servers about new tables, changes in food availability and customer comments.
  • Helped to plan and execute parties for less than 30 guests, coordinating menus and preparing tables.
06/2015 to 10/2017
Prep Dishwasher Doordash Bloomfield, CT,
  • Scrubbed pots, pans and trays by hand or cleaned using industrial washing machine.
  • Kept dishware, glasses and utensils ready for all customer needs by quickly scraping, washing and restacking items.
  • Loaded and unloaded dishwashers, washing by hand large pots or items used on continuous basis.
  • Developed great team spirit with other personnel by pitching in and helping with task completion.
  • Sanitized counters and wiped down surfaces following food preparation to prevent cross-contamination from raw meats.
  • Restocked main kitchen areas with items from shelves, coolers and freezers.
  • Replaced clean utensils in storage bins for easy access.
  • Operated and maintained dishwasher, handwash stations, pot-scrubbing station and trash compactor.
  • Studied methods of coworkers, successfully learning kitchen and food service skills.
  • Removed built-up waste and potential contaminants from waste receptacles, machinery and cooking equipment.
  • Cleared trash and washed work area tables, walls, refrigerator equipment, cooking equipment and floors to keep sanitized kitchen.
Education and Training
Expected in 05/2021 to to
High School Diploma:
Castle View High School - Castle Rock, CO
GPA:
Languages
Spanish:
Professional
Negotiated:

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Resume Overview

School Attended

  • Castle View High School

Job Titles Held:

  • Server Manager
  • Host
  • Prep Dishwasher

Degrees

  • High School Diploma

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