server manager resume example with 2+ years of experience
Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Summary
Organized with extensive hospitality experience and proven history of cultivating top-level service. Empowering leader brings excellent communication skills and commitment to employee wellness. Manages high-performing teams with collaborative support and emotional intelligence. Employee with winning attitude and desire to deliver exceptional dining experience. Focused on setting high expectations and raising service standards. Keen to expand customer base through careful oversight and novel promotional methods. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Skills
Training and Onboarding
Health Code Compliance
Investigating Complaints
Front of House Management
Anticipating Problems
Problem-Solving
Relationship Building
Money Handling
Critical Thinking
POS Terminal Operation
Managing Reservations and Large Parties
Liquor Law Compliance
Time Management
Reliable and Responsible
Espresso Machine Operation
Credit Card Transactions
Safe Food Handling Practices
Tea Expertise
Coffee Expertise
Espresso Machine Operation and Maintenance
Food Serving and Preparation
Customer Service
Coffee and Tea Preparation
Team Player
Team Leadership
Safe Serving Knowledge
Food and Beverage Service
Ability to Lift 30 Pounds
Responsible Serving
Monitoring Alcohol Consumption
Cocktail Service
Age Identification and Compliance
Licensed [1st class server training(Department of liquor and lottery)]
Extensive Spirits Knowledge
Extensive Wine Knowledge
Extensive Beer Knowledge
Education and Training
Montpelier High SchoolMontpelier, VTExpected in 06/2022 ā āHigh School Diploma: - GPA:
SUNY At AlbanyAlbany, NYExpected in ā ā:Law/Theatre - GPA:
Experience
Aimbridge Hospitality - Server Manager Austin, TX, 02/2020 - 08/2022
Motivated staff through acknowledgment of hard work and achievements.
Communicated with kitchen staff regarding customer allergies, dietary needs and other special requests.
Served orders by picking up and delivering customers' choices from Claire and kitchen.
Provided information about menu selections and made recommendations.
Investigated and resolved complaints regarding food quality, service or accommodations.
Maintained table setting by removing courses, replenishing utensils and refilling drinks.
Pitched in to deliver food and beverages to tables during high-volume periods.
Wrapped sandwiches, hot entrees and desserts for serving or for takeout.
Worked in close collaboration with team members to ensure customers received high-quality service.
Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
Resolved problems or concerns to satisfaction of involved parties.
Trained new employees to perform duties.
Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
Inspected dining and serving areas for cleanliness and proper setup.
Assisted staff by serving food and beverages or bussing tables.
Doordash - Prep Dishwasher Chicago, IL, 02/2020 - 08/2022
Kept dishware, glasses and utensils ready for customer needs by quickly scraping, washing and restacking items.
Scrubbed pots, pans and trays by hand or cleaned using industrial washing machine.
Loaded and unloaded dishwashers, washing by hand large pots or items used on continuous basis.
Operated and maintained dishwasher, handwash stations, pot-scrubbing station and trash compactor.
Studied methods of coworkers, successfully learning kitchen and food service skills.
Restocked main kitchen areas with items from shelves, coolers and freezers.
Sanitized counters and wiped down surfaces following food preparation to prevent cross-contamination from raw meats.
Replaced clean utensils in storage bins for easy access.
Repaired and maintained dishwashing machine to keep dishes clean and kitchen running smoothly.
Removed built-up waste and potential contaminants from waste receptacles, machinery and cooking equipment.
Maintained assigned areas to keep organized and clean by mopping floor.
Assisted chef with food measurements, preparation and storage when necessary.
Sorted clean dishes in appropriate storage areas for easy and accessible use.
Swept and mopped floors at end of shift to comply with sanitary regulations.
Cleared trash and washed work area tables, walls, refrigerator equipment, cooking equipment and floors to keep sanitized kitchen.
Followed proper procedures to clean large and unwieldy kitchen supplies.
Mixed soap, water and sanitizer together to create cleaning solutions for daily use.
Handled glassware, crystal and other fragile items with exceptional care to prevent breakage.
Washed and sanitized sinks, trashcans and surfaces to remove excess food waste.
Scraped and pre-rinsed food from dirty dishes and placed items in dishwashing machine.
Re-stocked clean washcloths, paper towels, sponges and other cleaning supplies.
Used pressurized faucet sprayer effectively to wash large quantities of dishes.
Transported clean dishes and supplies from kitchen to front of house staff for opening shift.
Inspected dishes closely to check for remnants of food or dirt.
Observed safety regulations and used protective gear to clean knives and other sharp kitchen supplies.
Indigo Hall - Server Charleston, SC, 02/2020 - 08/2022
Provided exceptional service to high volume of daily customers.
Operated POS terminals to input orders, split bills and calculate totals.
Displayed enthusiasm and knowledge about restaurant's menu and products.
Greeted customers, answered questions and recommended specials to increase profits.
Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
Cleaned tables and chairs to prepare dining area for next customers.
Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
Served food and beverages to patrons and immediately remedied issues with orders.
Satisfied customers by topping off drinks and offering condiments, napkins and other items.
Addressed complaints to kitchen staff and served replacement items.
Promoted desserts, appetizers and specialty drinks to optimize sales.
Presented menus to patrons to answer questions about offered items and make suitable recommendations.
Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
Recorded meal selections and transactions in microsystem to deliver prompt service.
Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
Explained menu options to guests, offered suggestions and took orders for food and beverages.
Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
Trained new employees to perform duties.
Served food and beverages to patrons and confirmed complete orders.
Explained menu items, describing ingredients and cooking methods upon request.
Stocked service areas with supplies during slow periods.
Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
Prepared checks, itemizing total meal costs and taxes.
Presented menus and answered questions regarding items.
Took reservations and to-go orders to streamline process for both customer and restaurant.
Filled condiments and napkin containers during slack periods.
Checked identification to verify if guests meet minimum age to legally purchase or consume alcoholic beverages.
Responded to ad hoc cleaning duties at end of shift.
Accomplishments
Promoted from Server to Manager, in less than 12-months.
Recognized as Employee of the Month for outstanding performance and team contributions.
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