LiveCareer-Resume

server manager resume example with 7+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
  • :
Summary

Organized server with extensive hospitality experience and proven history of cultivating top-level service. Empowering leader brings excellent communication skills and commitment to employee wellness. Manages high-performing teams with collaborative support and emotional intelligence. Trainer with winning attitude and desire to deliver exceptional dining experience. Focused on setting high expectations and raising service standards. Keen to expand customer base through careful oversight and novel promotional methods. Restaurant Manager with 20 +year career at successful establishments. Skilled provider of expanded attendance figures and increased diner satisfaction. Brings deep knowledge of various types of cuisine and keen eye for building a better business. Dedicated employee known for punctuality, pursuing employment options where good customer service and positive attitude will make a difference.

Skills
  • Front of House Management
  • Team Leadership
  • Coaching and Mentoring
  • Collaboration and Teamwork
  • Written and Verbal Communication
  • Scheduling Staff
  • Quality Assurance
  • Training and Onboarding
  • Delegating Assignments and Tasks
Experience
Server Manager, 02/2017 - 10/2019
Hyatt Hotels Corp. Atlanta, GA,
  • Established standards for personnel performance and customer service.
  • Communicated with kitchen staff regarding customer allergies, dietary needs and other special requests.
  • Motivated staff through acknowledgment of hard work and achievements.
  • Maintained table setting by removing courses, replenishing utensils and refilling drinks.
  • VerifIed and confirmed staff schedules to properly cover shifts.
  • Investigated and resolved complaints regarding food quality, service or accommodations.
  • Served orders by picking up and delivering customers' choices from bar and kitchen.
  • Collected cash sales from employees to properly tip each server after shift.
  • Exhibited thorough knowledge of foods, beverages, supervisory duties, service techniques and guest interactions.
  • Performed restaurant walk-throughs to gauge timeliness and excellent service quality.
  • Resolved problems or concerns to satisfaction of involved parties.
  • Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
  • Minimized loss and misuse of equipment through proper restaurant supervision and staff training.
  • Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
  • Mentored front of house personnel on company policies customer service techniques and professional communication.
  • Consistently maintained high levels of cleanliness, organization, storage, and sanitation of food and beverage products to ensure quality.
Server Trainer, 06/2015 - 08/2017
Milestone Retirement Communities Seatac, WA,
  • Educated waiters on menu, memorization strategies and how to convey information clearly.
  • Instructed new staff members on food handling procedures and service techniques.
  • Calculated charges, issued table checks and collected payments from customers.
  • Worked directly with servers for more than 8 shifts during training process.
  • Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
  • Collaborated with host, bus person and cook to serve up food and beverage options.
  • Prepared salads, appetizers and garnishes to assist kitchen staff.
  • Provided exceptional service to high volume of daily customers.
  • Maintained operations in full compliance with alcohol service standards and legal requirements to prevent incidents of overserving or underage drinking.
  • Reduced food waste by overseeing and planning ingredients, anticipated customers and popularity of items.
  • Resolved guest issues related to food quality, service times and incorrect orders.
  • Trained new employees on service standards and menu items to improve onboarding processes.
  • Watched new staff for concerns such as drug use and card skimming.
  • Developed training program to improve menu knowledge of new hires.
  • Partnered with other servers to manage service to large parties such as receptions and banquets.
  • Performed side work such as cleaning, restocking, polishing silverware and preparing tables for next shift.
  • Multitasked effectively to deliver menu items to guests.
Server Shift Leader, 05/2012 - 10/2015
Monarch Casino Black Hawk Black Hawk, CO,
  • Supervised serving staff to drive high level of hospitality and food excellence.
  • Created positive guest experience by listening to guest needs and recommending options to meet requests.
  • Trained and acclimated new servers to restaurant's culture and operations.
  • Managed tables throughout dining room to execute service at highest level.
  • Maintained thorough knowledge of menu to describe dining options.
  • Directed and assisted in general dining room cleaning and sanitation.
  • Cleared dishes from tables during and after meal service to maintain clean dining area.
  • Welcomed guests with personable attitude and brought beverage orders while reviewing menu options.
  • Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
  • Managed 15+ servers and staff members to effectively foster team-oriented environment.
  • Maintained knowledge of menu items, garnishes, ingredients and preparation methods to assist guests with menu selection.
  • Calculated charges, issued table checks and collected payments from customers.
  • Prepared salads, appetizers and garnishes to assist kitchen staff.
  • Provided exceptional service to high volume of daily customers.
Education and Training
: Psychology, Expected in
-
Coastal Carolina University - Conway, SC
GPA:
Status -
  • 1999-2201 - Dean's List
  • Pee Dee Indian Association Higher Education Recipient
Associate of Applied Science: Human Services, Expected in
-
Florence Darlington Tech - Florence, SC,
GPA:
Status -
  • 2003-2004 - Dean's List
  • 2003-2004 - Honor Roll

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Resume Overview

School Attended

  • Coastal Carolina University
  • Florence Darlington Tech

Job Titles Held:

  • Server Manager
  • Server Trainer
  • Server Shift Leader

Degrees

  • Some College (No Degree)
  • Associate of Applied Science

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