Reliable Manager demonstrating high level of ownership and initiative. Quick and effective at decision-making and learning skills while maintaining excellent customer service throughout sales experience. Possessing exceptional work ethic and desire to go above and beyond to exceed company expectations. Offering knack for building productive working relationships. Successful in fast-paced, deadline-driven environments to manage goals and team development. History of thriving in team-oriented environments.
UnoparCuritiba, PR - Brazil, Expected in 12/2010 – –Bachelor of Arts:Business Administration - GPA:
UninterCuritiba, PR - Brazil, Expected in 12/2015 – –MBA:Business And Finance Administration - GPA:
Connect English Language InstituteSan Diego, CAExpected in 12/2018 – –Second Language Studies:English - GPA:
IBPCSao Jose Do Rio Preto, SP - Brazil, Expected in – –Certificate:Psychoanalysis - GPA:
Experience
Baumhowers Victory Grill - Server Shift Leader Mobile, AL, 07/2018 - Current
Leveraged proper serving etiquette to promote inviting dining atmosphere.
Created positive guest experience by listening to guest needs and recommending options to meet requests.
Managed tables throughout dining room to execute service at highest level.
Educated guests on daily specials and appetizers, entrees, desserts and other menu items.
Optimized profits by controlling food, beverage and labor costs daily.
Assessed operational performance to measure compliance with regulatory, industry and brand standards.
Performed restaurant walk-throughs to gauge timeliness and excellent service quality.
Conducted daily pre-shift and weekly departmental meetings to promote better organization and productivity.
Efficiently resolved problems or concerns to satisfaction of all involved parties.
Scheduled and directed staff in daily work assignments to maximize productivity.
Cooperativa De Credito SICREDI - Banking Account Manager City, STATE, 06/2012 - 07/2016
Entered member transaction data into online banking software.
Researched and resolved customer issues on personal savings, checking and lines of credit accounts.
Balanced daily cash deposits and vault inventory with zero error rate.
Verified amounts and integrity of every check or funds transfer.
Increased revenue by cultivating and securing new accounts while providing value-added services to existing clients.
Communicated with clients via email, phone, online presentations, screen-share and in-person meetings.
Adjusted financial schedules and prices by applying supply management department cost information.
Cultivated long-term relationships with clients to accurately quote pricing and terms that achieve customer objectives.
Oversaw multiple accounts and worked diligently to meet and exceed performance goals.
Managed budgeting, forecasting and performance for all accounts.
CVC Brasil Operadora - Senior Travel Sales Consultant City, STATE, 04/2007 - 05/2012
Directed customer communication to appropriate department personnel and offered information to resolve inquiries, boosting customer satisfaction.
Handled management of communication to executives by taking and making telephone calls, reviewing and prioritizing mail and composing and typing correspondence.
Developed administrative processes to achieve organizational objectives and improve office efficiency.
Resolved customer service issues quickly and effectively to maintain top satisfaction rates.
Sustained operational efficiencies, coordinating domestic/international customer travel accommodations while managing airfare, hotel bookings and rental car reservations.
Responded immediately to clients' questions, issues, and complaints and found effective solutions when required.
Cultivated strong value-added relationships with customers daily by delivering accurate travel itinerary and knowledge to drive business development.
Researched and created memorable and exquisite travel itineraries for high-level clients, celebrities, politicians and business executives.
Handled travel arrangements for groups, couples, executives and special needs clients.
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