Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK
H: (555) 432-1000
C:
resumesample@example.com
Date of Birth:
India:
:
single:
Professional Summary
Personable and energetic Receptionist committed to delivering excellence in all facets of customer service and administrative support. Offers honed competencies in data-entry, database management and scheduling.
Skills
Point of Sale Knowledge
Hospitality Service Expertise
Guest Relations Management
Sales expertise
Multi-Line Telephone Systems
Customer and Client Relations
Conflict Resolution
Office administration
Multitasking strengths
Work History
Server/Lead Banquet Server, 02/2016 - Current Mattel Inc. – Wichita, KS,
Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
Worked with POS system to place orders, manage bills and handle complimentary items for dissatisfied customers.
Created orders, documented special requests and followed up with kitchen personnel to foster top-quality service and minimize complaints.
Cleaned and coordinated cleaning of indoor and outdoor dining spaces- wiping tables, placing trash in receptacles and replenishing supplies.
Collaborated with kitchen team to support order preparation, manage efficient deliveries and minimize customer service issues by verifying meals.
Maintained table settings by removing courses, replacing utensils and refilling beverages promptly and courteously.
Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
Enhanced operational efficiency by using slow periods to restock employee and customer supplies, including ice, condiments, utensils, napkins, trays and delivery bags.
Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
Greeted and maintained relationships with regular customers.
Coordinated events throughout banquet spaces, including weddings, reunions, and corporate meetings.
Assisted doctor in performing basic exams and tests such as heartworm for all species of patients.
Draw up vaccinations
Restrain animals
Monitored health and behavior of animals by looking for urine and fecal output, completing weight checks and observing appetite during feeding.
Evaluated incoming patients to determine treatment needs and urgency of care.
Processed new patients and updated client records with key information.
Provided exemplary customer service to owners by answering animal health questions and educating about positive animal care practices.
Conducted preliminary patient workups including gathering patient history information, description of symptoms from owner, and documenting presenting condition.
Cleaned and disinfected exam areas, equipment and kennels to prevent spread of disease, control odors and maintain healthy environment.
Worked with customers to understand requirements and provide exceptional service.
Developed team communications and information for scheduled meetings.
Oversee, manage and create weekly newsletter
Accounts receivable and Accounts payable
Meet weekly/monthly sales quotas
Weekly Inventory
Phones / Email
Filing
Drive, load, and unload company vans
Developed exceptional attendance record with special attention to punctuality and preparation to work upon arrival.
Managed quality assurance program including on site evaluations, internal audits and customer surveys.
Receptionist, 03/2012 - 04/2013 Heroes Spay And Neuter Clinic – City, STATE,
Fielded phone calls from pet owners, answered questions and took messages for veterinarians.
Monitored health and behavior of animals by looking for urine and fecal output, completing weight checks and observing appetite during feeding.
Greeted pet parents with warm smile and pleasantly asked for sign-ins upon arrival.
Entered data from pet records and office visits into computer system.
Maintained office and waiting room so common areas were clean and tidy at all times.
Processed new patients and updated client records with key information.
Evaluated incoming patients to determine treatment needs and urgency of care.
Scheduled annual checkup appointments, consultations and surgery visits for various animals, including dogs, and cats.
Cleaned and disinfected exam areas, equipment and kennels to prevent spread of disease, control odors and maintain healthy environment.
Contacted hospitals to confirm patients medical histories and prevent inaccurate diagnoses and treatments.
Coordinated front office duties, including customer service, patient scheduling and billing.
Completed and filed financial documentation for accounting purposes.
Located, checked in and pulled medical records for patient appointments and incomplete charts.
Office Manager, 02/2011 - 03/2012 Clancy's Auto Body – City, STATE,
Collected and distributed messages to team members and managers to support open communication and high customer service.
Directed incoming calls to internal personnel and departments, routing to best-qualified department.
Constant contact with insurance companies, adjusters, and clients.
Handling insurance claims.
Accounts payable and accounts receivable.
Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels.
Answered telephone calls to field inquiries from clients, vendors and various other callers seeking information.
Answered inquiries and resolved or escalated issues to management personnel to ensure client satisfaction.
Sorted, received and distributed mail correspondence between departments and personnel.
Collected payments from clients and updated account balances.
Liaised with vendors, contractors and professional services personnel to ensure proper processing of orders in alignment with needs and specifications of management.
Answered questions and addressed, resolved or escalated issues to management personnel to satisfy customers.
Education
High School Diploma: , Expected in 06/2009 - Coral Springs Charter School - Coral Springs, FL, GPA:
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