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Server/Lead Banquet Server Resume Example

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SERVER/LEAD BANQUET SERVER
Professional Summary

Personable and energetic Receptionist committed to delivering excellence in all facets of customer service and administrative support. Offers honed competencies in data-entry, database management and scheduling.

Work History
Server/Lead Banquet Server, 02/2016 to CurrentCompany Name - City, State
  • Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
  • Worked with POS system to place orders, manage bills and handle complimentary items for dissatisfied customers.
  • Created orders, documented special requests and followed up with kitchen personnel to foster top-quality service and minimize complaints.
  • Cleaned and coordinated cleaning of indoor and outdoor dining spaces- wiping tables, placing trash in receptacles and replenishing supplies.
  • Collaborated with kitchen team to support order preparation, manage efficient deliveries and minimize customer service issues by verifying meals.
  • Maintained table settings by removing courses, replacing utensils and refilling beverages promptly and courteously.
  • Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
  • Enhanced operational efficiency by using slow periods to restock employee and customer supplies, including ice, condiments, utensils, napkins, trays and delivery bags.
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Greeted and maintained relationships with regular customers.
  • Coordinated events throughout banquet spaces, including weddings, reunions, and corporate meetings.
Rig Manager/Office Assistant, 09/2009 to 08/2015Company Name - City, State
  • Assisted doctor in performing basic exams and tests such as heartworm for all species of patients.
  • Draw up vaccinations
  • Restrain animals
  • Monitored health and behavior of animals by looking for urine and fecal output, completing weight checks and observing appetite during feeding.
  • Evaluated incoming patients to determine treatment needs and urgency of care.
  • Processed new patients and updated client records with key information.
  • Provided exemplary customer service to owners by answering animal health questions and educating about positive animal care practices.
  • Conducted preliminary patient workups including gathering patient history information, description of symptoms from owner, and documenting presenting condition.
  • Cleaned and disinfected exam areas, equipment and kennels to prevent spread of disease, control odors and maintain healthy environment.
  • Worked with customers to understand requirements and provide exceptional service.
  • Developed team communications and information for scheduled meetings.
  • Oversee, manage and create weekly newsletter
  • Accounts receivable and Accounts payable
  • Meet weekly/monthly sales quotas
  • Weekly Inventory
  • Phones / Email
  • Filing
  • Drive, load, and unload company vans
  • Developed exceptional attendance record with special attention to punctuality and preparation to work upon arrival.
  • Managed quality assurance program including on site evaluations, internal audits and customer surveys.
Receptionist, 03/2012 to 04/2013Company Name - City, State
  • Fielded phone calls from pet owners, answered questions and took messages for veterinarians.
  • Monitored health and behavior of animals by looking for urine and fecal output, completing weight checks and observing appetite during feeding.
  • Greeted pet parents with warm smile and pleasantly asked for sign-ins upon arrival.
  • Entered data from pet records and office visits into computer system.
  • Maintained office and waiting room so common areas were clean and tidy at all times.
  • Processed new patients and updated client records with key information.
  • Evaluated incoming patients to determine treatment needs and urgency of care.
  • Scheduled annual checkup appointments, consultations and surgery visits for various animals, including dogs, and cats.
  • Cleaned and disinfected exam areas, equipment and kennels to prevent spread of disease, control odors and maintain healthy environment.
  • Contacted hospitals to confirm patients medical histories and prevent inaccurate diagnoses and treatments.
  • Coordinated front office duties, including customer service, patient scheduling and billing.
  • Completed and filed financial documentation for accounting purposes.
  • Located, checked in and pulled medical records for patient appointments and incomplete charts.
Office Manager, 02/2011 to 03/2012Company Name - City, State
  • Collected and distributed messages to team members and managers to support open communication and high customer service.
  • Directed incoming calls to internal personnel and departments, routing to best-qualified department.
  • Constant contact with insurance companies, adjusters, and clients.
  • Handling insurance claims.
  • Accounts payable and accounts receivable.
  • Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels.
  • Answered telephone calls to field inquiries from clients, vendors and various other callers seeking information.
  • Answered inquiries and resolved or escalated issues to management personnel to ensure client satisfaction.
  • Sorted, received and distributed mail correspondence between departments and personnel.
  • Collected payments from clients and updated account balances.
  • Liaised with vendors, contractors and professional services personnel to ensure proper processing of orders in alignment with needs and specifications of management.
  • Answered questions and addressed, resolved or escalated issues to management personnel to satisfy customers.
Education
High School Diploma, 06/2009
Coral Springs Charter School - City
Skills
  • Point of Sale Knowledge
  • Hospitality Service Expertise
  • Guest Relations Management
  • Sales expertise
  • Multi-Line Telephone Systems
  • Customer and Client Relations
  • Conflict Resolution
  • Office administration
  • Multitasking strengths
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Resume Overview

School Attended

  • Coral Springs Charter School

Job Titles Held:

  • Server/Lead Banquet Server
  • Rig Manager/Office Assistant
  • Receptionist
  • Office Manager

Degrees

  • High School Diploma , 06/2009

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