Server/Lead Banquet Server Resume Example
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SERVER/LEAD BANQUET SERVER
Professional Summary
Personable and energetic Receptionist committed to delivering excellence in all facets of customer service and administrative support. Offers honed competencies in data-entry, database management and scheduling.
Work History
Server/Lead Banquet Server, 02/2016 to CurrentMattel Inc. - Wichita , KS
- Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
- Worked with POS system to place orders, manage bills and handle complimentary items for dissatisfied customers.
- Created orders, documented special requests and followed up with kitchen personnel to foster top-quality service and minimize complaints.
- Cleaned and coordinated cleaning of indoor and outdoor dining spaces- wiping tables, placing trash in receptacles and replenishing supplies.
- Collaborated with kitchen team to support order preparation, manage efficient deliveries and minimize customer service issues by verifying meals.
- Maintained table settings by removing courses, replacing utensils and refilling beverages promptly and courteously.
- Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
- Enhanced operational efficiency by using slow periods to restock employee and customer supplies, including ice, condiments, utensils, napkins, trays and delivery bags.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Greeted and maintained relationships with regular customers.
- Coordinated events throughout banquet spaces, including weddings, reunions, and corporate meetings.
Rig Manager/Office Assistant, 09/2009 to 08/2015Tk Elevator - Memphis , TN
- Assisted doctor in performing basic exams and tests such as heartworm for all species of patients.
- Draw up vaccinations
- Restrain animals
- Monitored health and behavior of animals by looking for urine and fecal output, completing weight checks and observing appetite during feeding.
- Evaluated incoming patients to determine treatment needs and urgency of care.
- Processed new patients and updated client records with key information.
- Provided exemplary customer service to owners by answering animal health questions and educating about positive animal care practices.
- Conducted preliminary patient workups including gathering patient history information, description of symptoms from owner, and documenting presenting condition.
- Cleaned and disinfected exam areas, equipment and kennels to prevent spread of disease, control odors and maintain healthy environment.
- Worked with customers to understand requirements and provide exceptional service.
- Developed team communications and information for scheduled meetings.
- Oversee, manage and create weekly newsletter
- Accounts receivable and Accounts payable
- Meet weekly/monthly sales quotas
- Weekly Inventory
- Phones / Email
- Filing
- Drive, load, and unload company vans
- Developed exceptional attendance record with special attention to punctuality and preparation to work upon arrival.
- Managed quality assurance program including on site evaluations, internal audits and customer surveys.
Receptionist, 03/2012 to 04/2013Heroes Spay And Neuter Clinic - City , STATE
- Fielded phone calls from pet owners, answered questions and took messages for veterinarians.
- Monitored health and behavior of animals by looking for urine and fecal output, completing weight checks and observing appetite during feeding.
- Greeted pet parents with warm smile and pleasantly asked for sign-ins upon arrival.
- Entered data from pet records and office visits into computer system.
- Maintained office and waiting room so common areas were clean and tidy at all times.
- Processed new patients and updated client records with key information.
- Evaluated incoming patients to determine treatment needs and urgency of care.
- Scheduled annual checkup appointments, consultations and surgery visits for various animals, including dogs, and cats.
- Cleaned and disinfected exam areas, equipment and kennels to prevent spread of disease, control odors and maintain healthy environment.
- Contacted hospitals to confirm patients medical histories and prevent inaccurate diagnoses and treatments.
- Coordinated front office duties, including customer service, patient scheduling and billing.
- Completed and filed financial documentation for accounting purposes.
- Located, checked in and pulled medical records for patient appointments and incomplete charts.
Office Manager, 02/2011 to 03/2012Clancy's Auto Body - City , STATE
- Collected and distributed messages to team members and managers to support open communication and high customer service.
- Directed incoming calls to internal personnel and departments, routing to best-qualified department.
- Constant contact with insurance companies, adjusters, and clients.
- Handling insurance claims.
- Accounts payable and accounts receivable.
- Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels.
- Answered telephone calls to field inquiries from clients, vendors and various other callers seeking information.
- Answered inquiries and resolved or escalated issues to management personnel to ensure client satisfaction.
- Sorted, received and distributed mail correspondence between departments and personnel.
- Collected payments from clients and updated account balances.
- Liaised with vendors, contractors and professional services personnel to ensure proper processing of orders in alignment with needs and specifications of management.
- Answered questions and addressed, resolved or escalated issues to management personnel to satisfy customers.
Education
High School Diploma, 06/2009
Coral Springs Charter School - City
Skills
- Point of Sale Knowledge
- Hospitality Service Expertise
- Guest Relations Management
- Sales expertise
- Multi-Line Telephone Systems
- Customer and Client Relations
- Conflict Resolution
- Office administration
- Multitasking strengths
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Resume Overview
School Attended
- Coral Springs Charter School
Job Titles Held:
- Server/Lead Banquet Server
- Rig Manager/Office Assistant
- Receptionist
- Office Manager
Degrees
- High School Diploma , 06/2009
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