server hostess trainer resume example

• Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
• Asked probing questions to determine service needs and accurately input information into electronic systems.
• Answered incoming telephone calls to provide store, products, and services information.
• Upsold products and services to address customer needs and maximize sales.
• Set up and activated customer accounts.
• Trained new employees on procedures and policies to maximize team performance.
• Upheld privacy and security requirements for customer information.

, , Representative, Consumer .

• Maintained confidentiality of bank records and client information.
• Ordered checks, placed stop payment orders and conducted additional special services for customers.
• Adhered to financial services security and audit procedures.
• Trained employees on cash drawer operation.
• Met or exceeded sales goals by promoting bank products and services in customer interactions.
• Directed specific questions to appropriate branch personnel.
• Opened new checking, savings and lines of credit for customer accounts.
• Issued and redeemed money orders, cashier checks, traveler's checks, and savings bonds.
• Entered customer transactions into computers to record transactions and issue computer-generated receipts.
• Offered every customer exceptional service levels by remaining friendly and professional during every transaction.
• Balanced daily cash deposits and vault inventory with zero error rate.
• Fulfilled diverse duties to provide customer service, operate money counters, balance and replenish ATMs, maintain accounts and open new accounts.
• Reported daily averages and shortages to operations department.
• Managed customer referrals to help financial services team members capitalize on sales changes.
• Established new accounts and created memberships, resulting in increased loans and earnings for credit union.
• Acted as pivotal point of contact between bank branches regarding guidelines and practices.
• Liaised between bank branches regarding best practices and operations.
• Loaded consumer loan applications into [Software] program.

• Greeted visitors or callers daily to handle questions or direct to appropriate staff.
• Organized files, developed spreadsheets, faxed reports and scanned documents to bolster organizational workflow.
• Collected payments, issued receipts and updated accounts to reflect new balances.
• Made orders for new office supplies based on demand and budgetary restraints.
• Offered diverse clerical support to office team members, managed correspondence, answered telephone calls and tracked documentation.
• Maintained business records by updating customer information.
• Dispersed incoming mail to correct recipients throughout office.
• Collected and coded various documents to prepare for filing, storage and processing.
• Kept office records organized and supplies well-stocked for optimal team performance.
• Answered office phone and emails to schedule appointments, answer questions, and document information.
• Maintained project-related records, contracts and change orders.