Server Hostess Busser Bartender Serve Pro resume example with 9+ years of experience
JessicaClaire
Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000
Cell:
resumesample@example.com
Career Overview
Highly enthusiastic customer service professional with 10 years client interface experience.
Enthusiastic customer service/tele-sales representative with in-depth knowledge of sales, account management and training.
Personable and responsible Cashier with 10 years in hospitality and customer service. Solid team player with upbeat, positive attitude.
Results-driven Customer Service Rep with proven ability to establish excellent rapport with clients and customers.
Core Strengths
Strong organizational skills
Active listening skills
Expert in conflict resolution
Sharp problem solver
Courteous demeanor
Energetic work attitude
Large cash/check deposits expert
Inventory control familiarity
Top sales performer
Telephone inquiries specialist
Customer service expert
Invoice processing
Telecommunication skills
Adaptive team player
Data entry
55+ WPM
Proficient in multi-tasking
Organizational skills
Accomplishments
Customer Assistance
Worked with company systems such as Live Support and diligently completed all assigned tasks, working overtime as needed.
Customer Service
Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.
Computed Data Reports
Provided required weekly, monthly and quarterly reports listing sales figures and client track records.
Customer Interface
Greeted customers upon entrance and handled all cash and credit transactions.
Assisted customers over the phone regarding store operations, product, promotions and orders.
Multi-tasking
Handled multiple tables at once while maintaining extreme customer satisfaction.
Database Maintenance
Assisted in the managing of the company database and verified, edited and modified members’ information.
Work Experience
Server/Hostess/Busser/Bartender/Serve Pro, 02/2005 to 2012 Red Lobster – City, STATE,
Food Service; Menu knowledge; Up-selling; Efficiency.
Adapting to changes; Added duties, such as becoming a "Serve Pro".
Multi-tasking; Good judgment, problem solving and interpersonal skills; Ability to work for long hours.
Assisted co-workers.
Attempted to limit problems and liability related to customers' excessive drinking.
Checked patrons' identification to ensure that they met minimum age requirements for consumption of alcoholic beverages.
Cleaned bars, work areas, and tables.
Developed variety of menu items catering to customers with food allergies and diet restrictions such as gluten-free and vegan items.
Trained staff of eight employees for correct facility procedures, safety codes, proper recipes and plating techniques.
Managed food and produce receiving process with 100% accuracy.
Greeted customers in the restaurant, took and rang up orders, handled payment, thanked customers for their business and invited them back.
Receptionist/Sign Maker/Bookkeeper, 01/2005 to 02/2014 Signs Unlimited – City, STATE,
Answered, screened and directed inbound phone calls Received and assisted clients and escorted them to correct destinations; offices, rooms or meeting rooms Performed general secretarial duties, including meeting scheduling, appointment set up, faxing and mailing Took verbal and written messages and transmitted them to the exact person/destination Received and sorted email and electronic deliveries Maintained meeting notes; manually or electronically, as required Interacted pleasantly with the public Handled delicate situations, such as customer requests, special needs and complaints Kept the books balanced for the owner's records Designing signs using computer software Measured and calculated letter and logo sizes Made glass fiber letters from molds Cut out and shaped materials into letters, logos and 3-D shapes Printed out signs or designs on digital printers Applied paint backgrounds by brush, spray or roller Bent glass into shapes and fitted basic electrical wiring (if producing illuminated or animated signs) Cut sign frames out (for example: from aluminium) Dealt with paperwork and administration AquaSoft: Customer Service Rep.
Managed a high-volume workload within a deadline-driven environment Helped company attain the highest customer service ratings (as determined by external auditors) Officially commended for initiative, enthusiasm, tenacity, persuasiveness, intense customer focus and dependability in performance evaluations.
Troubleshooted electrical and mechanical defects for residential, commercial and industrial sites.
Counted and verified orders picked to ensure accuracy.
Ensured customer satisfaction by providing highest quality of products by ensuring all equipment was properly installed and working correctly.
Processed work orders and prioritized jobs.
Reduced downtime during production by maintaining equipment and reducing unnecessary maintenance.
Utilized facility tracking system to keep accurate records of completed repairs.
Worked overtime, including evenings and weekends, to respond to emergencies and fix unsafe conditions.
Kept the owner informed of job progress and material requirements.
Cut, fit, and welded metal components, including plate, structural shapes, and pipe.
Performed weekly maintenance assessments.
Educational Background
High School Diploma: All, Expected in 2006 Ridgewood High - New Port Richey, FL GPA: GPA: 3.86 with Honors
GPA: 3.86 with Honors
Associates: Science, Expected in 2008 Pasco Hernando Community College - New Port Richey, FL GPA:
3.5 G.P.A.
Medical Administrative degree
Medical Billing and Coding degree: Medical Administrative, Expected in 2012 Ultimate Medical Academy - Clearwater, FL GPA:
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Resume Overview
School Attended
Ridgewood High
Pasco Hernando Community College
Ultimate Medical Academy
Job Titles Held:
Server/Hostess/Busser/Bartender/Serve Pro
Receptionist/Sign Maker/Bookkeeper
Degrees
High School Diploma
Associates
Medical Administrative degree
Medical Billing and Coding degree