Server/Hostess/Busser/Bartender/Serve Pro Resume Example
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SERVER/HOSTESS/BUSSER/BARTENDER/SERVE PRO
Career Overview
- Highly enthusiastic customer service professional with 10 years client interface experience.
- Enthusiastic customer service/tele-sales representative with in-depth knowledge of sales, account management and training.
- Personable and responsible Cashier with 10 years in hospitality and customer service. Solid team player with upbeat, positive attitude.
- Results-driven Customer Service Rep with proven ability to establish excellent rapport with clients and customers.
Core Strengths
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Accomplishments
Customer Assistance
- Worked with company systems such as Live Support and diligently completed all assigned tasks, working overtime as needed.
Customer Service
- Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.
Computed Data Reports
- Provided required weekly, monthly and quarterly reports listing sales figures and client track records.
Customer Interface
- Greeted customers upon entrance and handled all cash and credit transactions.
- Assisted customers over the phone regarding store operations, product, promotions and orders.
Multi-tasking
- Handled multiple tables at once while maintaining extreme customer satisfaction.
Database Maintenance
- Assisted in the managing of the company database and verified, edited and modified members' information.
Work Experience
Server/Hostess/Busser/Bartender/Serve Pro
March 2005 to January 2012Red Lobster － City , STATE
March 2005 to January 2012Red Lobster － City , STATE
- Food Service; Menu knowledge; Up-selling; Efficiency.
- Adapting to changes; Added duties, such as becoming a "Serve Pro".
- Multi-tasking; Good judgment, problem solving and interpersonal skills; Ability to work for long hours.
- Assisted co-workers.
- Attempted to limit problems and liability related to customers' excessive drinking.
- Checked patrons' identification to ensure that they met minimum age requirements for consumption of alcoholic beverages.
- Cleaned bars, work areas, and tables.
- Developed variety of menu items catering to customers with food allergies and diet restrictions such as gluten-free and vegan items.
- Trained staff of eight employees for correct facility procedures, safety codes, proper recipes and plating techniques.
- Managed food and produce receiving process with 100% accuracy.
- Greeted customers in the restaurant, took and rang up orders, handled payment, thanked customers for their business and invited them back.
Receptionist/Sign Maker/Bookkeeper
February 2005 to March 2014Signs Unlimited － City , STATE
February 2005 to March 2014Signs Unlimited － City , STATE
- Answered, screened and directed inbound phone calls Received and assisted clients and escorted them to correct destinations; offices, rooms or meeting rooms Performed general secretarial duties, including meeting scheduling, appointment set up, faxing and mailing Took verbal and written messages and transmitted them to the exact person/destination Received and sorted email and electronic deliveries Maintained meeting notes; manually or electronically, as required Interacted pleasantly with the public Handled delicate situations, such as customer requests, special needs and complaints Kept the books balanced for the owner's records Designing signs using computer software Measured and calculated letter and logo sizes Made glass fiber letters from molds Cut out and shaped materials into letters, logos and 3-D shapes Printed out signs or designs on digital printers Applied paint backgrounds by brush, spray or roller Bent glass into shapes and fitted basic electrical wiring (if producing illuminated or animated signs) Cut sign frames out (for example: from aluminium) Dealt with paperwork and administration AquaSoft: Customer Service Rep.
- Managed a high-volume workload within a deadline-driven environment Helped company attain the highest customer service ratings (as determined by external auditors) Officially commended for initiative, enthusiasm, tenacity, persuasiveness, intense customer focus and dependability in performance evaluations.
- Troubleshooted electrical and mechanical defects for residential, commercial and industrial sites.
- Counted and verified orders picked to ensure accuracy.
- Ensured customer satisfaction by providing highest quality of products by ensuring all equipment was properly installed and working correctly.
- Processed work orders and prioritized jobs.
- Reduced downtime during production by maintaining equipment and reducing unnecessary maintenance.
- Utilized facility tracking system to keep accurate records of completed repairs.
- Worked overtime, including evenings and weekends, to respond to emergencies and fix unsafe conditions.
- Kept the owner informed of job progress and material requirements.
- Cut, fit, and welded metal components, including plate, structural shapes, and pipe.
- Performed weekly maintenance assessments.
Educational Background
High School Diploma : All, 2006Ridgewood High － City, State, PascoGPA: GPA: 3.86 with Honors
GPA: 3.86 with Honors
Associates : Science, 2008Pasco Hernando Community College － City, State, Pasco
3.5 G.P.A.
Medical Administrative degree
Medical Billing and Coding degree : Medical Administrative, 2012Ultimate Medical Academy － City, State, Hillsborough
3.87 G.P.A.
Skills
- Cash handling
- Careful and active listener
- Multi-tasking
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Resume Overview
School Attended
- Ridgewood High
- Pasco Hernando Community College
- Ultimate Medical Academy
Job Titles Held:
- Server/Hostess/Busser/Bartender/Serve Pro
- Receptionist/Sign Maker/Bookkeeper
Degrees
- High School Diploma : All , 2006
Associates : Science , 2008
Medical Administrative degree Medical Billing and Coding degree : Medical Administrative , 2012
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