Montgomery Street, San Francisco, CA94105(555) 432-1000, resumesample@example.com
Summary
High-energy restaurant professional skilled at welcoming guests, maintaining entrances and balancing server loads to optimize operations. Smoothly set up reservations, coordinate events and monitor routine dining room activities. Collaborative, hardworking and efficient in prioritizing and handling simultaneous tasks.
Skills
Dining customer service
Menu knowledge
Price memorization
Quality control
Sales techniques
Experience
10/2018 to 03/2020Server/Host/Cashier/BartenderSchweitzer-Mauduit International, Inc. | Woodville, WI,
Recommended daily specials, wine selections and desserts to guide patrons toward more profitable items.
Educated guests on daily specials and menu offerings such as appetizers, entrees and desserts.
Satisfied customers by keeping drinks topped off and anticipating needs such as condiments and extra napkins.
Operated POS terminals to input orders, split bills and calculate totals.
Arranged each place setting attractively and verified all items were clean and free from water spots and chips.
Managed closing duties, including restocking items and reconciling cash drawer.
Maintained table settings by removing courses, replacing utensils and refilling beverages promptly.
Discussed alternative selections with chef for guests with food allergies or gluten-free requests.
Maximized team performance by training new employees on proper food handling, guest expectations and restaurant protocols.
Placed reservations through phone and email into [Software].
Checked patrons' identification to ensure minimum age requirements for consumption of alcoholic beverages.
Recorded orders and partnered with team members to efficiently serve food and beverages.
Added special garnishes and other finishing touches to improve visual impact of plates and contrast or add flavor to dishes.
Promoted desserts, appetizers and specialty drinks.
Served average of 80 patrons daily at fast paced restaurant with consistent recommendations for exceptional service.
Cleaned dining area between guests with efficient sweeping, glass washing and spill removal.
Assisted individuals in selecting meal options, including entrees and desserts and recommended alternative items for those with food allergies and gluten intolerances.
Completed opening and closing checklists, including emptying trash, safeguarding alcohol and polishing silverware.
Communicated effectively with kitchen staff regarding customer allergies, dietary needs and other special requests.
Prepared salads and appetizers to back up kitchen staff.
Restocked nonperishables and other items, including condiments and napkins from inventory to keep pantry well-supplied.
Upsold customers and optimized table-turns, outperforming wait staff average sales by up to 80%.
Prepared and maintained buffet and salad bar by checking temperatures, restocking food and monitoring potential avenues of contamination.
12/2013 to 10/2018Server/Customer Service CashierPark DIner | City, STATE,
Managed closing duties, including restocking items and reconciling cash drawer.
Recommended daily specials, wine selections and desserts to guide patrons toward more profitable items.
Educated guests on daily specials and menu offerings such as appetizers, entrees and desserts.
Arranged each place setting attractively and verified all items were clean and free from water spots and chips.
Satisfied customers by keeping drinks topped off and anticipating needs such as condiments and extra napkins.
Added special garnishes and other finishing touches to improve visual impact of plates and contrast or add flavor to dishes.
Cleaned dining area between guests with efficient sweeping, glass washing and spill removal.
Prepared salads and appetizers to back up kitchen staff.
Served average of 60 patrons daily at DIner style restaurant with consistent recommendations for exceptional service.
Maximized team performance by training new employees on proper food handling, guest expectations and restaurant protocols.
Checked patrons' identification to ensure minimum age requirements for consumption of alcoholic beverages.
Placed reservations through phone and email into [Software].
Promoted desserts, appetizers and specialty drinks.
Maintained table settings by removing courses, replacing utensils and refilling beverages promptly.
Discussed alternative selections with chef for guests with food allergies or gluten-free requests.
Restocked nonperishables and other items, including condiments and napkins from inventory to keep pantry well-supplied.
Communicated effectively with kitchen staff regarding customer allergies, dietary needs and other special requests.
Completed opening and closing checklists, including emptying trash, safeguarding alcohol and polishing silverware.
Assisted individuals in selecting meal options, including entrees and desserts and recommended alternative items for those with food allergies and gluten intolerances.
02/2010 to 11/2013Shift SupervisorBurger King | City, STATE,
Answered and resolved customer questions and concerns.
Assisted the general manager during assigned periods and trained over 30 new team members.
Assisted store management with meeting standards of service and quality in daily operations.
Collaborated with team members to improve performance and implement training updates.
Utilized security, safety and loss prevention strategies during shifts.
Patrolled work areas every 30 mins to inspect operations, identify concerns and implement corrective actions.
Cultivated performance-based and collaborative culture by recognizing achievements and promoting from within.
Set up, adjusted and maintained machines to keep production operating at peak levels and consistently meet challenging daily demands.
Coordinated with internal departments to maximize operational efficiency across production and administrative areas.
Inspected incoming supplies to verify conformance with materials specifications and quality standards.
Addressed employee and production issues to determine and implement optimal resolutions, preventing wasted resources and maintaining schedules.
Completed opening and closing duties to facilitate business operations.
Monitored employee performance and safety, conducting retraining to correct problems and optimize productivity.
Motivated team members to complete assigned tasks and perform at exceptional levels.
Sustained safety protocols to ensure proper, cost-effective and safe handling of equipment and materials.
Performed store opening and closing procedures, including setting up registers and checking products.
Sustained safety protocol to ensure proper, cost-effective and safe handling of equipment and materials.
Education and Training
Expected in 06/2008High School Diploma | Owego Free Academy, Owego, NYGPA:
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