Server Expedite Togo Food Runner resume example with 4+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,
Professional Summary

Communicative worker dedicated to providing elevated service and providing unforgettable guest experiences. Creative floor leader to hundreds of dinner guests at mid to high end restaurants. Detailed organizer of service operations with versatility in stressful circumstances. I am energetic, offJessicag wealth of experience interacting with customers and providing exceptional service in busy family-oriented dining establishments. Hardworking and willing to go extra mile to support operations. Consistently exhibits positive attitude and team spirit. Talented worker offJessicag years of diverse experience. Highly effective at building team cohesion by learning and training member techniques, procedures and processes for high-quality service and peak performance. Driven to maximize cooperation through adaptable, friendly approaches. Extremely out-going and very good at talking to people.

  • Menu Memorization
  • Guest Relations Management
  • Point of Sale Systems
  • Quality Management
  • Relationship development
  • Organization
  • Hospitality Service Expertise
  • Sales
  • Team Leadership
  • Administrative support
  • First Aid/CPR
  • Communications
Work History
03/2019 to Current Server, Expedite, ToGo, Food Runner City Of Lakewood, Co | Lakewood, CO,
  • Worked with POS system to place orders, manage bills and handle complimentary items for dissatisfied customers.
  • Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
  • Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
  • Collaborated with kitchen team to support order preparation, manage efficient deliveries and minimize customer service issues by verifying meals.
  • Kept register accurate through correct billing, payment processing and cash management practices.
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Delivered food items to tables ensuring each restaurant patron received correct order.
  • Promoted efficiency by removing empty dishes, glassware and silverware to shorten bussing times.
  • Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
  • Enhanced operational efficiency by using slow periods to restock employee and customer supplies, including ice, condiments, utensils, napkins, trays and delivery bags.
  • Greeted and maintained relationships with regular customers.
  • Arranged tables for customers, following established preparation procedures to provide guests with excellent experiences and foster repeat business.
05/2018 to 02/2019 Hostess, Expedite Eikos | City, STATE,
  • Assisted managers with quickly resolving service- and food-related issues.
  • Documented reservations and communicated changes to guests using Open Tables.
  • Monitored dining room and guest flow to maximize table usage and minimize wait times by 30%.
  • Supported servers, food runners and bussers with keeping dining area ready for every guest.
  • Stayed in open communication with kitchen team to assess cooking times, avoid worker overload and minimize customer dissatisfaction.
  • Cultivated positive guest relations by managing information and orchestrating speedy seating.
  • Assisted FOH and BOH staff with preparing for events, coordinating smooth execution to maximize guest satisfaction.
  • Governed dining area with natural leadership talents and organizational strategies focused on balancing guest and business needs.
  • Watched dining area staff to evaluate server loads and calculate accurate wait times.
  • Took reservations by phone and walk-in, keeping scheduling demands and kitchen output in time to avoid overbooking.
  • Worked closely with my manager to solve problems and handle customer concerns.
10/2017 to 05/2018 Receptionist, Assistant Managing The Napa River Inn Spa | City, STATE,
  • Drafted professional memos, letters and marketing copy to support business objectives and growth.
  • Checked-in visitors, distributed visitor badges and managed logbooks to comply with security initiatives.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Aggregated and prepared documentation and reports for office meetings, distribution and filing.
  • Answered telephone calls to field inquiries from clients, vendors and various other callers seeking information.
  • Assisted in administrative duties for office team, including making phone calls, copies and schedules.
  • Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels.
  • Balanced Spa availability, customer schedules and maximum load levels when scheduling appointments.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Collected, sorted, distributed and sent mail and packages.
  • Corresponded with clients through email, telephone or postal mail.
12/2016 to 02/2018 Gymnastics Coach The Gymnastics Zone | City, STATE,
  • Boosted performance of individual athletes by devising strategic personal training programs.
  • Directed ambitious practice sessions to boost athletic abilities and teamwork.
  • Enhanced player health with optimized nutritional strategies and improved life choices.
  • Emphasized punctuality to students to always begin and end lesson on time.
  • Encouraged parent participation without detracting from lesson.
  • Kept current records of all team and individual member activities.
  • Supervised academic progress of student-athletes and scheduled tutoring services for those with declining grades.
  • Maintained equipment, facilities and inventory to avoid accidents, mishaps and damage.
  • Collaborated with coaches, students and administrators to run high-quality program.
  • Briefed safety rules and standards to students and spotters at beginning of each class.
  • Monitored children working on small group activities and playing on recreational equipment.
  • Worked with parents and guardians to achieve safe environment for children in temporary care through careful use of sign-in and sign-out pages, allergy and medical forms and exchange of contact information.
  • Observed play activities to identify positive behaviors and areas in need of improvement, implementing behavior redirection where appropriate.
  • Used positive reinforcement techniques to promote patience and other good behaviors in children.
Expected in 06/2018 High School Diploma | Vintage High School, Napa, CA GPA:
  • Graduated in Top 2% of Class
  • Graduated with 4.2 GPA
  • I graduated high school 2 years early, as a sophomore. I took college classes while in school so that I could graduate early and attend college.
Expected in Associate of General Studies | Psychology Napa Valley College, Napa, CA GPA:

I studied to become an EMT and studied in psychology so that I could get into the medical field. My mother is a nurse, so it was slightly forced onto me. For my associates, I took all general ed classes, in which, EMT and Psych did not apply. Realizing the medical field was not my passion, I stopped attending. Since I started college at 16 and was paying for it all myself, I decided to take a break when COVID-19 hit. Attending this fall will only hold me back from starting my new journey.

  • First Aid/CPR Certified

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Resume Overview

School Attended

  • Vintage High School
  • Napa Valley College

Job Titles Held:

  • Server, Expedite, ToGo, Food Runner
  • Hostess, Expedite
  • Receptionist, Assistant Managing
  • Gymnastics Coach


  • High School Diploma
  • Associate of General Studies

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