Montgomery Street, San Francisco, CA94105(555) 432-1000, resumesample@example.com
Summary
Focused restaurant service professional systematic about taking accurate orders, keeping customers happy and contributing time and abilities toward team success. Quickly clear and reset tables, restock supplies and clean up spills. Bringing superior work ethic and 20 years of experience.
Skills
Upscale dining expertise
Event support
Table turnover skills
Glassware polishing
Party service experience
Table setting arrangements
High-volume dining
Prompt table clearance
Service prioritization
Point of Sale (POS) system operations
Menu memorization
Wine pairings
Liquor, wine and food service
Effective customer upselling
Menu knowledge
Experience
05/2017 to 02/2019Server/Crew TrainerSeminole Gaming | Okeechobee, FL,
Recommended daily specials, wine selections and desserts to guide patrons toward more profitable items.
Educated guests on daily specials and menu offerings such as appetizers, entrees and desserts.
Upsold customers and optimized table-turns, outperforming wait staff average sales by up to 35%.
Checked patrons' identification to ensure minimum age requirements for consumption of alcoholic beverages.
Communicated effectively with kitchen staff regarding customer allergies, dietary needs and other special requests.
Maximized team performance by training new employees on proper food handling, guest expectations and restaurant protocols.
Managed closing duties, including restocking items and reconciling cash drawer.
10/2016 to 02/2018Fine Dining ServerSeminole Gaming | Davie, FL,
Trained in wine and liquor service in order to provide full and positive experiences to guests.
Prepared tables, rolled silverware and expertly polished glassware for optimal presentation.
Matched wines with menu items and guest preferences.
Discussed alternative selections with chef for guests with food allergies or gluten-free requests.
Recommended daily specials, wine selections and desserts to guide patrons toward more profitable items.
Maximized team performance by training new employees on proper food handling, guest expectations and restaurant protocols.
Explained preparation of various menu items, describing ingredients and cooking methods to customers.
Completed opening and closing checklists, including emptying trash, safeguarding alcohol and polishing silverware.
Arranged each place setting attractively and verified all items were clean and free from water spots and chips.
Attended to new customers quickly to inquire about drinks and start off dining experience with prompt beverage service.
Designed custom private function and banquet packages to accommodate groups of up to 80, including business dinners, sales presentations, club meetings, weddings and charity events.
08/2004 to 05/2016Server/Crew TrainerCarrabba's Italian Grill | City, STATE,
Educated guests on daily specials and menu offerings such as appetizers, entrees and desserts.
Upsold customers and optimized table-turns, outperforming wait staff average sales by up to 45%.
Promoted desserts, appetizers and specialty drinks.
Operated POS terminals to input orders, split bills and calculate totals.
Completed opening and closing checklists, including emptying trash, safeguarding alcohol and polishing silverware.
Managed closing duties, including restocking items and reconciling cash drawer.
Communicated effectively with kitchen staff regarding customer allergies, dietary needs and other special requests.
Discussed alternative selections with chef for guests with food allergies or gluten-free requests.
Checked patrons' identification to ensure minimum age requirements for consumption of alcoholic beverages.
Served average of 15-50 plus patrons daily at Carrabba's Italian Grill restaurant with consistent recommendations for exceptional service.
10/2000 to 04/2002Fine Dining ServerBiltmore House Stable Cafe' | City, STATE,
Met or exceeded sales targets on consistent basis with proactive promotional strategies and dessert mentions.
Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
Matched wines with menu items and guest preferences.
Educated guests on daily specials and menu offerings such as appetizers, entrees and desserts.
Explained preparation of various menu items, describing ingredients and cooking methods to customers.
Prepared both alcoholic and non-alcoholic beverages.
Completed opening and closing checklists, including emptying trash, safeguarding alcohol and polishing silverware.
Discussed menu items and dietary concerns, noted special requests and suggested appetizers or other additional items to meet upsell goals.
Communicated effectively with kitchen staff regarding customer allergies, dietary needs and other special requests.
Upsold customers and optimized table-turns, outperforming wait staff average sales by up to 25%.
Education and Training
Expected in 05/2004Associate of Applied Science | Criminal Justice TechnologyAB-Tech, Asheville, NC, GPA:
4.0 GPA
Certifications
SafeServ certification: Food Handling
Occupational Safety and Health, Food Safety: Certified
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