LiveCareer-Resume

server cocktail server bartender resume example with 17+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
:
Professional Summary

Spa Concierge/Cosmetologist with 15 years experience of maintaining the day-to-day operations of a successful salon and spa. Exceptional customer service and communication skills. Highly ambitious with background in sales, marketing, and advertising. Experienced professional with strong leadership and relationship-building skills.

Skills
  • CA Licensed Cosmetologist
  • NV Licensed Cosmetologist
  • Reservations and booking system
  • Creative problem solver
  • Up selling techniques
  • Quick learner
  • Consistently meets sales goals
  • POS systems knowledge
  • Team leadership
  • Self-motivated
  • Skilled in Spa Soft/Microsoft Office
  • Extremely organized
  • Inventory oversight
  • Customer service
  • Retail merchandising experience
  • Maintains positive guest relations at all times
Education
Career Academy of Beauty Garden Grove, CA Expected in 2005 Cosmetology Degree : - GPA :
Edison High School Huntington Beach, CA Expected in 2004 High School Diploma : - GPA :
Certifications
  • Certified So Cap extensions
  • Certified NXS extensions
  • Certified Hot Heads extension
  • Certified Brazilian Blowout
  • Certified Epicuren Discovery advanced therapist
  • Certified Dr. Dennis Gross therapist
  • TAM card
  • Food Handlers card
  • CA Cosmetology License
  • NV Cosmetology License
Work History
Snip-Its - Server/Cocktail Server/Bartender
Norfolk, MA, 12/2007 - Current
  • Maintained customer satisfaction with timely table check-ins to assess drink or other needs
  • Performed complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs
  • Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow
  • Applied communication and problem-solving skills to resolve customer complaints and promote long-term loyalty
  • Anticipated guest needs and provided proactive service
  • Assisted with bartending duties during high-volume shifts
  • Collected credit card, cash and gift certificate payments from customers and made proper change for cash transactions
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers
Wynn Las Vegas - Salon Manager
City, STATE, 08/2018 - 11/2018

Assists in managing the daily operations in the Salon

  • Responsible for managing all levels of staff including commissioned and hourly line level employees
  • Implements a calm environment when under pressure
  • Responsible for providing support to the Salon Director
  • Responsible for delivering and maintaining the Forbes 5-Star level of service
  • Attends required training classes and incorporates knowledge gained into daily work practices
  • Achieved personal sales goals by upselling products to meet individual needs
  • Coached and trained employees to optimize performance and achieve demanding business objectives
Pure Blu Spa Newport Beach Marriott Hotel And Spa - Lead Spa Concierge/Cosmetologist
City, STATE, 08/2005 - 11/2017
  • Achieved $2,500 in single event retail sales by inviting hotel guests, spa members, and locals to attend special "spa nights"
  • Served as a primary point of contact for members and guests for information on spa products and services
  • Followed through with client requests in a timely manner
  • Completed safety training and certifications
  • Handled guest complaints calmly and professionally
  • Prepared first time guests over the phone for their selected services
  • Inventoried, ordered, and stocked spa product lines
  • Called clients to confirm upcoming appointments
  • Answered a high-volume, multi-line telephone promptly and courteously
  • Promoted salon-exclusive products to increase retail sales
  • Hair stylist and Esthetician
SECRETS HAIR SALON - Salon Assistant/Stylist
City, STATE, 08/2005 - 08/2009
  • Assisted the Owner with her clients, booking salon appointments, cleaning. Continued education through salon classes in order to obtain my own chair after the assistant program
  • After 6 months in the assistant program I gained my own chair while continuing to assist the owner with her clients
  • Shampooed, conditioned, and rinsed guests' hair using salon-exclusive products
  • Measured hair color according to clients profile cards. Sold and promoted hair care products and cosmetics
  • Updated customer information records to track services provided
  • Counted and documented opening and closing cash amounts daily
  • Cleaned and maintained the entire salon
  • Supported reception efficiency by taking phone calls, inputting appointments and collecting payments
  • Created memorable customer experiences by including special services such as head and neck massages during appointments

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Resume Overview

School Attended

  • Career Academy of Beauty
  • Edison High School

Job Titles Held:

  • Server/Cocktail Server/Bartender
  • Salon Manager
  • Lead Spa Concierge/Cosmetologist
  • Salon Assistant/Stylist

Degrees

  • Cosmetology Degree
  • High School Diploma

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