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Server (certified Trainer) Resume Example

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SERVER (CERTIFIED TRAINER)
Summary

Meticulous Logistics Team Member with experience in accurate order fulfillment for large organizations. Attentive to precautionary measures to maximize safety in fast-paced shipping and receiving environments. Energetic self-starter with excellent communication skills. Capable Logistics team member knowledgeable about providing top-notch customer service to customers. Efficient, well-organized and service-oriented team player focused on keeping customers happy and surpassing sales and support objectives. Experienced in managing paperwork, collecting payments and resolving issues.

Skills
  • Health codes compliance
  • Anticipating guest needs
  • Menu memorization
  • Food safety understanding
  • Point of Sale (POS) system operations
  • Menu knowledge
  • Check payment processing
  • Quality control
  • Relationship management
  • Service prioritization
Experience
Server (certified Trainer), IHOP, March 2019-March 2020Dallas, TX
  • Made product recommendations to customers based on preference, food pairings and special promotions. Operated POS terminals to input orders, split bills and calculate totals. Collaborated with host, bus person and cook to serve up food and beverage options. Educated guests on daily specials and appetizers, entrees, desserts and other menu items. Maintained accuracy while handling payments, giving change and printing receipts to customers. Completed thorough and accurate opening and closing duties to facilitate smooth restaurant operations. Managed accurate inventory counts in internal supply chain systems. Considered work projections and company targets when forecasting manpower requirements.
Customer Service Representative, Etech Global Services, June 2017-December 2017Dallas, TX
  • Asked probing questions to determine service needs and accurately input information into electronic systems. Assessed customer needs and upsold products and services to maximize Verizon and Spectrum sales. Informed customers about billing procedures, processed payments and provided payment option setup assistance. De-escalated problematic customer concerns, maintaining calm, friendly demeanor. Cultivated impactful relationships with customers and drove business development by delivering product knowledge. Evaluated customer account information to assess current issues and determine potential solutions. Created and implemented process improvements to reduce workloads andbolster callback efficiency. Consulted with customers to determine best methods to resolve service and billing issues. Documented conversations with customers to track requests, problems and solutions. Reviewed account and service histories to identify trends and issues. Set up and activated customer accounts to maintain QA satisfaction levels. Delivered service and support to each customer, paving way for future business opportunities. Educated customers on special pricing opportunities and company offerings.
Operations Manager, FedEx Ground , April 2014-May 2015Hutchins, TX
  • Evaluated and processed shift reports to assess metrics and make proactive adjustments to future plans. Inspected production areas to identify and correct unsafe or unauthorized practices. Conducted performance reviews providing coaching and feedback to benefit both company and employee. Assessed, optimized and elevated operations to target current and expected demands. Enforced security policies and procedures to protect company assets from theft, loss or damage. Managed daily operations, including supervising multiple team members. Reduced process lags and effectively trained team members on best practices and protocol. Trained, mentored and supported high-performing team, providing regular performance review, feedback and coaching in deficient areas. Improved morale and management communication by creating employee recognition and rewards practices. Mitigated risk by promoting regulatory compliance for representative licensing and contracting protocol. Established organizational vision and developed strategies to achieve sales and customer service goals. Organized storage areas to maximize movement efficiency and minimize labor. Trained and supervised shipping department staff, enforcing company policies and industry best practices. Coordinated documents and bills, managed payments and responded to inquiries. Established transportation cost standards and economical shipping practices. Tracked inventory, conducted cycle counts and audits and resolved issues to maintain accurate records. Trained staff on material handling processes to reduce shipping times. Prepared inventory for shipment by attaching tags and labels and executing shipment documents to facilitate delivery to proper customers.
Infantry Team Leader, United States Marine Corps, July 2007-March 2012San Diego, CA
  • Commanded more than 75 arms combat patrols on foot and in vehicles. Supervised and coordinated infantry unit logistics, including maintenance, transportation and supplies. Applied critical thinking and analysis skills to evaluate intelligence data and other variables to plan course of action. Formulated and led unit through offensive operations, including organizing mortar assaults and tasking assault units. Demonstrated exceptional equipment knowledge in infantry employment of weaponry, including rocket launchers, rifles and mortars. Created agendas and communication materials for team meetings. Contributed to development, planning and completion of project initiatives. Defined strategies and created a plan to achieve ambitious operational objectives. Awarded the good conduct medal and a unit citation in Afghanistan
Education and Training
Bachelor of ScienceRehabilitation Studies , , , University Of North Texas At Dallas, , DallasTXExpected in May 2023
General Studies , , Cedar Valley College, LancasterTX

Working toward my Bachelor if Science in Rehabilitation Studies

Medical Assistance DiplomaMedical Assistance, , Kaplan College , , San Diego, CAMay 2013
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Resume Overview

Companies Worked For:

  • IHOP
  • Etech Global Services
  • FedEx Ground
  • United States Marine Corps

School Attended

  • University Of North Texas At Dallas
  • Cedar Valley College
  • Kaplan College

Job Titles Held:

  • Server (certified Trainer)
  • Customer Service Representative
  • Operations Manager
  • Infantry Team Leader

Degrees

  • Bachelor of Science
    Medical Assistance Diploma

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