Server/Certified Server Trainer Resume Example Carrabba's Italian Grill

SERVER/CERTIFIED SERVER TRAINER

Summary

I am well versed in sales, as well as hospitality. I have been in the service industry for 16 years, and have trained oncoming employees. I have call center experience, as well as experience in various retail scenarios.

Dynamic [Job Title] with [Number] years in FOH and BOH functions. Diplomatic and engaging communicator with exceptional customer service and food handling expertise. Skilled at memorizing menu items and orders, upselling additional products and taking accurate drink and food orders.

Sociable [Job Title] skilled at operating in fast-paced environments with demanding objectives for sales, service and quality. Enthusiastic team player successful at multitasking and delivering friendly, prompt service to all customers. Well-versed in maintaining clean and orderly tables, making personalized menu recommendations and managing closing duties such as reconciling cash drawers and restocking items to prepare for following shift.

Experienced [Job Title] with solid background in food service and history tackling various tasks to support team. Knowledgeable about safe food handling and order taking with high standards for organization and cleanliness. Successful at offering speedy assistance to maximize customer satisfaction.

Friendly [Job Title] with strong understanding of hospitality and food and beverage industries. Extensive knowledge of gourmet chef creations and complementary food and wine pairings. Personable individual possessing strong work ethic and great flexibility. Dedicated to delivering positive customer experience through genuine hospitality.

Polished [Job Title] with aptitude for menu memorization and quick calculations. Extensive experience providing first-rate service in [Type] establishments. Thrive in fast-paced environments through excellent [Skill] and [Skill] skills.

Energetic [Job Title] bringing [Number] year background in service industry. Talent in fostering repeat business through advanced interpersonal skills. Recognized for physical coordination and strong memory.

Skills

Server deployment
Server analysis
Windows Server expertise
Trainer mentoring

Server management
Corporate Trainer
Food Handlers License and Alcohol Servers Certification

Experience

08/2008 - CurrentCarrabba's Italian GrillCity , STATE

Server/Certified Server Trainer

Operated POS terminals to input orders, split bills and calculate totals.
Educated guests on daily specials and appetizers, entrees, desserts and other menu items.
Satisfied customers by topping off drinks and anticipating condiments, napkins and other needs.
Prepared salads, appetizers and set up garnish stations to assist kitchen staff.
Completed closing duties by emptying trash, safeguarding alcohol and polishing silverware.
Restocked nonperishable food items, condiments and napkins to keep pantry well-supplied.
Assisted customers in selecting appetizers, entrees and desserts and recommended alternative items for food allergies and gluten intolerances.
Adhered to minimum age requirements for consumption of alcoholic beverages by checking identification.
Partnered with host, bus person and cook to efficiently serve food and beverages.
Provided exceptional service to [Number] customers per day at [Type] establishment.
Arranged place settings with fresh tablecloths, tableware and flowers to beautify table.
Promoted desserts, appetizers and specialty drinks to optimize sales.
Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
Upsold customers and optimized table-turns to outperform average sales by [Number]%.
Greeted newly seated guests quickly and efficiently.
Assisted kitchen staff with food counts by determining number of items required for complete service.
Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
Processed customers' payments and provided receipts.
Requested photo identification from patrons ordering alcoholic beverages to verify legal age of consumption.
Operated and maintained cleaning equipment and tools, including dishwasher, hand wash stations, pot-scrubbing station and trash compactor.
Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
Designed custom private function and banquet packages for business dinners, sales presentations, club meetings, weddings and charity events.
Maintained knowledge of menu items, garnishes, ingredients and preparation methods to assist guests with menu selection.
Updated repeat customers on menu changes and new food and beverage offerings to maintain quality service relationships.
Prepared and served cold, hot and [Type] beverages to guests.
Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
Reviewed identification for patrons before serving alcoholic drinks.
Plated food and assessed plate presentation to maintain highest standard of food quality.
Washed buffet, restaurant and banquet items, including silverware, dishes, cooking utensils, equipment and displays.
Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
Calculated charges, issued table checks and collected payments from customers.
Presented patrons with menus and specials promptly after seating, following up to address questions before taking orders.
Met or exceeded sales targets on consistent basis with proactive promotional strategies and dessert mentions.
Sent orders to kitchen staff by [Action].
Welcomed guests with personable attitude and smile, offering to bring beverage orders while reviewing menu options.
Explained menu options to guests, offered suggestions and took orders for food and beverages.
Served plated dinners, buffet-style dinners and passed hors d'oeuvres for parties.
Applied safe food handling and optimal cleaning strategies to protect customers from foodborne illness and maintain proper sanitation.
Minimized customer wait times by efficiently taking and filling large volume of orders each day.
Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
Rearranged tables and chairs, located or rolled extra silverware and [Action] to prepare for large groups.
Carefully transferred orders from kitchen and bar areas to tables and cleared plates as patrons finished food and beverage items.
Prepared both alcoholic and non-alcoholic beverages as specified by patrons, consistently delivering to tables or bar without spillage.
Performed walked throughs during service to monitor guest satisfaction and advise serving and bussing staff of specific guest needs.
Cleaned dishes with detergent, rinsing and sanitizing chemicals in [Number]-compartment sink.
Communicated with event coordinators to verify appropriate and adequate accommodations for larger parties.
Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests.
Completed thorough and accurate opening and closing duties to facilitate smooth restaurant operations.
Communicated effectively with patrons to establish preferences and dietary restrictions and make food and beverage recommendations.

01/2020 - 03/2020Holiday InnCity , STATE

Server/Banquet Bartender

Satisfied customers by topping off drinks and anticipating condiments, napkins and other needs.
Operated POS terminals to input orders, split bills and calculate totals.
Educated guests on daily specials and appetizers, entrees, desserts and other menu items.
Adhered to minimum age requirements for consumption of alcoholic beverages by checking identification.
Promoted desserts, appetizers and specialty drinks to optimize sales.
Arranged place settings with fresh tablecloths, tableware and flowers to beautify table.
Completed closing duties by emptying trash, safeguarding alcohol and polishing silverware.
Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
Restocked nonperishable food items, condiments and napkins to keep pantry well-supplied.
Provided exceptional service to [Number] customers per day at [Type] establishment.
Assisted customers in selecting appetizers, entrees and desserts and recommended alternative items for food allergies and gluten intolerances.
Upsold customers and optimized table-turns to outperform average sales by [Number]%.
Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
Processed customers' payments and provided receipts.
Calculated charges, issued table checks and collected payments from customers.
Welcomed guests with personable attitude and smile, offering to bring beverage orders while reviewing menu options.
Rearranged tables and chairs, located or rolled extra silverware and [Action] to prepare for large groups.
Requested photo identification from patrons ordering alcoholic beverages to verify legal age of consumption.
Prepared and served cold, hot and [Type] beverages to guests.
Applied safe food handling and optimal cleaning strategies to protect customers from foodborne illness and maintain proper sanitation.
Prepared salads, appetizers and set up garnish stations to assist kitchen staff.
Partnered with host, bus person and cook to efficiently serve food and beverages.
Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
Maintained knowledge of menu items, garnishes, ingredients and preparation methods to assist guests with menu selection.
Sent orders to kitchen staff by [Action].
Operated and maintained cleaning equipment and tools, including dishwasher, hand wash stations, pot-scrubbing station and trash compactor.
Prepared both alcoholic and non-alcoholic beverages as specified by patrons, consistently delivering to tables or bar without spillage.
Updated repeat customers on menu changes and new food and beverage offerings to maintain quality service relationships.
Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
Explained menu options to guests, offered suggestions and took orders for food and beverages.
Washed buffet, restaurant and banquet items, including silverware, dishes, cooking utensils, equipment and displays.
Performed walked throughs during service to monitor guest satisfaction and advise serving and bussing staff of specific guest needs.
Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
Communicated with event coordinators to verify appropriate and adequate accommodations for larger parties.
Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
Assisted kitchen staff with food counts by determining number of items required for complete service.
Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
Minimized customer wait times by efficiently taking and filling large volume of orders each day.
Met or exceeded sales targets on consistent basis with proactive promotional strategies and dessert mentions.
Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests.
Reviewed identification for patrons before serving alcoholic drinks.
Communicated effectively with patrons to establish preferences and dietary restrictions and make food and beverage recommendations.
Carefully transferred orders from kitchen and bar areas to tables and cleared plates as patrons finished food and beverage items.
Cleaned dishes with detergent, rinsing and sanitizing chemicals in [Number]-compartment sink.
Presented patrons with menus and specials promptly after seating, following up to address questions before taking orders.
Completed thorough and accurate opening and closing duties to facilitate smooth restaurant operations.
Served plated dinners, buffet-style dinners and passed hors d'oeuvres for parties.
Greeted newly seated guests quickly and efficiently.

08/2009 - 08/2011CellarisCity , STATE

Cell Phone Accessories and Sales

Improved operations by working with team members and customers to find workable solutions.
Delivered [Product or Service] to customer locations.
Answered [Number] calls per [Timeframe] to answer customer questions.
Performed site evaluations, customer surveys and team audits.
Created agendas and communication materials for team meetings.
Handled all delegated tasks, including [Task] and [Task].
Provided excellent service and attention to customers when face-to-face or through phone conversations.
Achieved cost-savings by developing functional solutions to [Type] problems.
Maintained updated [Type] knowledge through [Task] and [Task].
Demonstrated self-reliance by meeting and exceeding workflow needs.
Improved profit margins by streamlining operations and workflow and negotiating competitive vendor contracts.
Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
Recognized by management for providing exceptional customer service.
Leveraged [Software] to input and compile data gathered from various sources.
Collaborated with others to discuss new [Type] opportunities.
Improved customer satisfaction by finding creative solutions to problems.
Earned reputation for good attendance and hard work.

Education and Training

City, State

Some College (No Degree)Albion College

Resume Overview

School Attended

Albion College

Job Titles Held:

Server/Certified Server Trainer
Server/Banquet Bartender
Cell Phone Accessories and Sales

Degrees

Some College (No Degree)

Server/Certified Server Trainer Resume Example

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