Server/Cashier Team Lead Resume Example Startz Cafe

SERVER/CASHIER TEAM LEAD

Summary

Hardworking with proven relationship-building and time management skills in fast-paced restaurant environments. Successful at handling tables of all sizes with accuracy and impeccable service skills. Strives to meet customer needs, drive satisfaction and promote long-term loyalty.

Skills

Team leadership and development
Team leadership, training and development
Cross-functional team leadership
Team leadership strength
Team leadership experience
Excels in team leadership
Leadership and team building
Team leadership and supervision
Merchandising team leadership
Team building and leadership
Effective team leader

Proven team leader
Experience leading a team
Supervising team
Foodservice team development
Team building and relationships
Team recruitment
Team rapport
Leadership ability
Experience in leadership roles
Team-oriented
Natural leadership skills

Experience

Server/Cashier Team Lead
Canyon Lake, TXStartz Cafe/Sep 2013 to Current

Operated POS terminals to input orders, split bills and calculate totals.
Provided exceptional service to 100 customers per day at restaurant establishment.
Adhered to minimum age requirements for consumption of alcoholic beverages by checking identification.
Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
Upsold customers and optimized table-turns to outperform average sales by 95%.
Completed closing duties by emptying trash, safeguarding alcohol and polishing silverware.
Assisted customers in selecting appetizers, entrees and desserts and recommended alternative items for food allergies and gluten intolerances.
Prepared salads, appetizers and set up garnish stations to assist kitchen staff.
Prepared and served cold, hot and beverages to guests.
Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
Completed thorough and accurate opening and closing duties to facilitate smooth restaurant operations.
Prepared both alcoholic and non-alcoholic beverages as specified by patrons, consistently delivering to tables or bar without spillage.
Updated repeat customers on menu changes and new food and beverage offerings to maintain quality service relationships.
Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
Welcomed guests with personable attitude and smile, offering to bring beverage orders while reviewing menu options.
Explained menu options to guests, offered suggestions and took orders for food and beverages.
Processed customers' payments and provided receipts.
Designed custom private function and banquet packages for business dinners, sales presentations, club meetings, weddings and charity events.
Requested photo identification from patrons ordering alcoholic beverages to verify legal age of consumption.
Communicated effectively with patrons to establish preferences and dietary restrictions and make food and beverage recommendations.
Maintained knowledge of menu items, garnishes, ingredients and preparation methods to assist guests with menu selection.
Presented patrons with menus and specials promptly after seating, following up to address questions before taking orders.
Performed walked throughs during service to monitor guest satisfaction and advise serving and bussing staff of specific guest needs.
Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
Calculated charges, issued table checks and collected payments from customers.
Minimized customer wait times by efficiently taking and filling large volume of orders each day.
Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
Assisted kitchen staff with food counts by determining number of items required for complete service.
Greeted newly seated guests quickly and efficiently.
Applied safe food handling and optimal cleaning strategies to protect customers from foodborne illness and maintain proper sanitation.
Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests.
Communicated with event coordinators to verify appropriate and adequate accommodations for larger parties.
Carefully transferred orders from kitchen and bar areas to tables and cleared plates as patrons finished food and beverage items.
Educated guests on daily specials and appetizers, entrees, desserts and other menu items.
Promoted desserts, appetizers and specialty drinks to optimize sales.
Provided exceptional service to 125 customers per day at Cafe establishment.
Upsold customers and optimized table-turns to outperform average sales by 95%.

Assistant Manager
Canyon Lake, TXFront Porch Grill/Mar 2012 to Sep 2013

Analyzed trends, identifying consumer demand and forecasting seasonal trends to streamline operations.
Completed inventory audits to identify losses and project demand.
Supported sales management initiatives to optimize business development.
Initiated inventory control measures to manage and replenish stock, maintain cost levels and meet customer demand.
Reviewed sales reports to enhance sales performance and improve inventory management accuracy.
Drove operational efficiency, building customer rapport to foster loyalty and increase sales.
Enhanced sales by implementing merchandising and promotional improvements.
Secured revenue, accurately monitoring transactions and deposits to eliminate discrepancies.
Organized schedules, workflows and shift coverage to meet expected business demands.
Collaborated with store manager to develop strategies for achieving sales and profit goals.
Oversaw team development according to industry service standards to further customer loyalty.
Conducted job interviews, led employee performance evaluations with constructive feedback and rewarded top sales performers to attract and retain top-quality personnel.
Delegated daily tasks to team members to optimize group productivity.
Enforced company policies and procedures to strengthen operational standards across departments.
Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.

School Bus Driver
Tonopah, AZSMISD/Jul 2007 to Dec 2009

Operated navigation equipment and two-way radio while remaining focused on safety and efficiency.
Obeyed all DOT rules and regulations in addition to local laws and stipulations.
Performed all duties with personable communication and professionalism, including bus operation and passenger interaction.
Verified all permission slips for students to ride home with friends.
Adhered to company determined schedules and routes to ensure timely arrivals and departures.
Maintained timely adherence to schedules and safety protocols.
Reconfigured routes to accommodate for added or removed stops on schedule.
Obeyed traffic laws and follow established traffic and transportation procedures
Recognized by management for providing exceptional customer service.
Demonstrated self-reliance by meeting and exceeding workflow needs.
Improved operations by working with team members and customers to find workable solutions.
Provided excellent service and attention to customers when face-to-face or through phone conversations.

Education and Training

High School DiplomaEscondido High SchoolJun 1984Escondido, CA

Resume Overview

Companies Worked For:

Startz Cafe
Front Porch Grill
SMISD

School Attended

Escondido High School

Job Titles Held:

Server/Cashier Team Lead
Assistant Manager
School Bus Driver

Degrees

High School Diploma

Server/Cashier Team Lead Resume Example

Resume Score: 80%

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