Server/Cashier Team Lead Resume Example
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SERVER/CASHIER TEAM LEAD
Summary
Hardworking with proven relationship-building and time management skills in fast-paced restaurant environments. Successful at handling tables of all sizes with accuracy and impeccable service skills. Strives to meet customer needs, drive satisfaction and promote long-term loyalty.
Skills
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Experience
Server/Cashier Team Lead
Independence , MOMarco's Pizza/Sep 2013 to Current
Independence , MOMarco's Pizza/Sep 2013 to Current
- Operated POS terminals to input orders, split bills and calculate totals.
- Provided exceptional service to 100 customers per day at restaurant establishment.
- Adhered to minimum age requirements for consumption of alcoholic beverages by checking identification.
- Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
- Upsold customers and optimized table-turns to outperform average sales by 95%.
- Completed closing duties by emptying trash, safeguarding alcohol and polishing silverware.
- Assisted customers in selecting appetizers, entrees and desserts and recommended alternative items for food allergies and gluten intolerances.
- Prepared salads, appetizers and set up garnish stations to assist kitchen staff.
- Prepared and served cold, hot and beverages to guests.
- Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
- Completed thorough and accurate opening and closing duties to facilitate smooth restaurant operations.
- Prepared both alcoholic and non-alcoholic beverages as specified by patrons, consistently delivering to tables or bar without spillage.
- Updated repeat customers on menu changes and new food and beverage offerings to maintain quality service relationships.
- Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
- Welcomed guests with personable attitude and smile, offering to bring beverage orders while reviewing menu options.
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
- Processed customers' payments and provided receipts.
- Designed custom private function and banquet packages for business dinners, sales presentations, club meetings, weddings and charity events.
- Requested photo identification from patrons ordering alcoholic beverages to verify legal age of consumption.
- Communicated effectively with patrons to establish preferences and dietary restrictions and make food and beverage recommendations.
- Maintained knowledge of menu items, garnishes, ingredients and preparation methods to assist guests with menu selection.
- Presented patrons with menus and specials promptly after seating, following up to address questions before taking orders.
- Performed walked throughs during service to monitor guest satisfaction and advise serving and bussing staff of specific guest needs.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Calculated charges, issued table checks and collected payments from customers.
- Minimized customer wait times by efficiently taking and filling large volume of orders each day.
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
- Assisted kitchen staff with food counts by determining number of items required for complete service.
- Greeted newly seated guests quickly and efficiently.
- Applied safe food handling and optimal cleaning strategies to protect customers from foodborne illness and maintain proper sanitation.
- Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests.
- Communicated with event coordinators to verify appropriate and adequate accommodations for larger parties.
- Carefully transferred orders from kitchen and bar areas to tables and cleared plates as patrons finished food and beverage items.
- Educated guests on daily specials and appetizers, entrees, desserts and other menu items.
- Promoted desserts, appetizers and specialty drinks to optimize sales.
- Provided exceptional service to 125 customers per day at Cafe establishment.
- Upsold customers and optimized table-turns to outperform average sales by 95%.
Assistant Manager
Stockton , CAFirst Transit/Mar 2012 to Sep 2013
Stockton , CAFirst Transit/Mar 2012 to Sep 2013
- Analyzed trends, identifying consumer demand and forecasting seasonal trends to streamline operations.
- Completed inventory audits to identify losses and project demand.
- Supported sales management initiatives to optimize business development.
- Initiated inventory control measures to manage and replenish stock, maintain cost levels and meet customer demand.
- Reviewed sales reports to enhance sales performance and improve inventory management accuracy.
- Drove operational efficiency, building customer rapport to foster loyalty and increase sales.
- Enhanced sales by implementing merchandising and promotional improvements.
- Secured revenue, accurately monitoring transactions and deposits to eliminate discrepancies.
- Organized schedules, workflows and shift coverage to meet expected business demands.
- Collaborated with store manager to develop strategies for achieving sales and profit goals.
- Oversaw team development according to industry service standards to further customer loyalty.
- Conducted job interviews, led employee performance evaluations with constructive feedback and rewarded top sales performers to attract and retain top-quality personnel.
- Delegated daily tasks to team members to optimize group productivity.
- Enforced company policies and procedures to strengthen operational standards across departments.
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
School Bus Driver
City , STATESMISD/Jul 2007 to Dec 2009
City , STATESMISD/Jul 2007 to Dec 2009
- Operated navigation equipment and two-way radio while remaining focused on safety and efficiency.
- Obeyed all DOT rules and regulations in addition to local laws and stipulations.
- Performed all duties with personable communication and professionalism, including bus operation and passenger interaction.
- Verified all permission slips for students to ride home with friends.
- Adhered to company determined schedules and routes to ensure timely arrivals and departures.
- Maintained timely adherence to schedules and safety protocols.
- Reconfigured routes to accommodate for added or removed stops on schedule.
- Obeyed traffic laws and follow established traffic and transportation procedures
- Recognized by management for providing exceptional customer service.
- Demonstrated self-reliance by meeting and exceeding workflow needs.
- Improved operations by working with team members and customers to find workable solutions.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
Education and Training
High School DiplomaEscondido High SchoolJun 1984City, State
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Resume Overview
School Attended
- Escondido High School
Job Titles Held:
- Server/Cashier Team Lead
- Assistant Manager
- School Bus Driver
Degrees
- High School Diploma
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